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So, this is what it’s like dealing with Groupon.

Keep in mind, there are no savings when purchasing tangible products from Groupon due to how frustratingly long it takes for items to ship and arrive and the maddening customer service once has to deal with - should you have to engage with their toll free support.

I order a $136 item on July 21. Item listing states it cannot ship to a PO Box. I live in an area that does not have home USPS Service, but FEDEX, UPS and DHL deliver to the home, but I have a PO BOX for mail service.

I order the product and send a very specific email to Groupon Customer Service, right after ordering it, stating the item must ship via UPS in order for the item to arrive. I receive a reply from Muthukumar V, July 23, stating, “We have a lot of partners in carrier like UPS, FedEx, DHL etc. Most of the time, if the location is unreachable, the package will be transferred to USPS and they will be the one who's going to delivery the package to the recipient. This order cannot be shipped to PO boxes/AK/HI/Canada/Puerto Rico.”

The item doesn’t ship until July 28, 7 full days after I order it, which that fact alone frustrates me to no end. Amazon is shipping products to arrive the same day and Groupon is shipping via pony express to arrive in 10 to 13+ days… Like I said, ‘no savings’ based upon how long one has to wait on delivery.

But, at least, the item has shipped via UPS. Or so I am lead to believe.

I receive UPS notification on July 29, that the item has been transferred to the United States Postal Service at the request of the Shipper, Groupon. Yea, WTF? Keep in mind, USPS does not have service to my physical address, therefore it cannot be delivered. But I do have a PO BOX that Groupon will not ship this item to. I know… Go figure… Catch 22.

I call Groupon Customer Service (which averages 20 to 40 minute hold times. Yes, really), and speak to Lucas, who states that ALL GROUPON UPS shipments are transferred to USPS from UPS for final delivery. He states this is the case with all Groupon product shipments. Keep in mind, I instructed Groupon ON JULY 21 to NOT SHIP THIS ITEM VIA USPS, AS IT WILL NOT BE DELIVERED.

He cannot do either an intercept with either UPS or USPS, as the item is now in the process of being returned to Groupon because USPS does not deliver to my address and has no means, ability or willingness to reach out to the shipper, Groupon, and ask for a revised delivery address… which would be my PO BOX.

So, I order a 4 pound item that cannot ship to my PO BOX, I instruct Groupon to ship it via FEDEX GROUND or UPS because the USPS does not deliver to my area, Groupon confirms to ship via UPS, it ships via UPS, I get tracking info from UPS that UPS has the package, Groupon’s Muthukumar V fails to inform me in our initial correspondence that all final and FORMAL INSTRUCTIONS from Groupon to UPS is to transfer all packages to USPS for final delivery, USPS does not deliver to my home address, I speak to Lucas at toll free support who informs me all final deliveries are by USPS only, except for exceptionally large items, like televisions, Lucas can’t intercept the item and now 9 days are wasted when I should have ordered this from Amazon where I could have been enjoying it for 8 days as of the date of this correspondence.

I tell Lucas issue a full credit. He says it “may take up to 10 business days to be reflected on your statement,” so Groupon is now earning interest on my money for 19 days. FFS!

Groupon is, without a doubt, literally the worst online retailer I have ever dealt with on tangible product sales.

I have had nothing but good experiences using Groupon for transactions on services, like restaurants and car washers, where I can print out a form and present it to the local merchant. But in every case in trying to buy tangible products from Groupon, and get them delivered promptly, without frustration, it’s impossible.

What makes matters worse is how painfully incompetent, slow, lazy, unprofessional, and out–of-touch Groupon remains, from the executive level on down, by clearly displaying an unwillingness to enter the 21st century with it’s competitors to provide a quality and professional retail experience and service I would be more than happy to support. But after this aborted and botched encounter, I can insure you, Groupon will never get another dime of my money, ever again, until they can insure me they will handle all transactions as efficiently and professionally as Amazon or any other online merchant.

I implore you, if you’re about to make a product purchase with Groupon, don’t. Pay a few bucks more to get the same thing elsewhere. Spending a few dollars more to avoid $1,000 in aggravation is a worthwhile investment in your sanity. https://www.facebook.com/Groupon.US

Reason of review: Problem with delivery.

Monetary Loss: $136.

Preferred solution: Deliver product or service ordered.

Groupon Cons: Businesses treat you poorly.

Location: Murphys, California

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