Groupon
Groupon Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Groupon has 1.6 star rating based on 8998 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Groupon to a friend or colleague.
- Rating Distribution
Pros: Good deals, Good prices, Great deals.
Cons: No customer service, Poor customer service, Customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Groupon has 1.6 star rating based on 8998 customer reviews. Consumers are mostly dissatisfied.
7% of users would likely recommend Groupon to a friend or colleague.
- Rating Distribution
Pros: Good deals, Good prices, Great deals.
Cons: No customer service, Poor customer service, Customer service.33% of users think that Groupon should improve its Customer Service.
56% of users say that they won't use Groupon in the future for similar services or products.Recent recommendations regarding this business are as follows: "Make sure u r buying a reputable business. Groupon will give u a hard time if business is permanently closed", "Refund my money", "Stay away. Horrible customer service!", "Be very careful"."Be very careful".
Most users ask Groupon for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews











































Refund
Preferred solution: Full refund
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIn Unable to resolve issue
- Dont use groupon they dont stand behind sale
- None existent customer service or horrible
Preferred solution: Full refund
User's recommendation: FRAUD
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Verified Reviewer |No phone number for return for bad service. I’m wrong information from company.
- False sense of product support
- Mental distress their customer service six
- This rigamaroll of solving a problem
Preferred solution: Full refund
User's recommendation: if you’re on satisfied with your service or happy above problem, I had you can’t reach them. I don’t have the option to tell them what’s going on for a refund
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Verified ReviewerDenied a refund request after Covid-19 affected my attendance
- Good deal when you get them
- Too apologetic for unresolved issues
- Unresolved even when escalated to resolution team
- Purchase risks and loss of revenue
Preferred solution: Full refund
User's recommendation: It doesn't matter if you have an emergency or health issue do not expect any alternatives or resolution options. Just expect a loss from Groupon. It was explained that there was a three day lapse period. I purchased the Groupon a couple of days before my trip. Groupon doesn't honor same day purchases at most options either.
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Verified Reviewer |Resolved: I want to cancel the order, hi, How I explained to you about the issue with the company I bought a facial treatment. They asked me to give them my address and date of birth what I didn't want. So the,
Company fixed the issue and I have been provided with apology.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerShop declined Groupon
- Cheap deals
- Company does not honor fraudulent services
Preferred solution: Full refund
User's recommendation: Becareful
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTrouble with this
Preferred solution: Price reduction

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Verified ReviewerCanceled order, still charged. No refund even after showing proof.
I ordered a Groupon for Andretti Indoor Karting in Orlando on Nov. 9th while I was on vacation.
When I arrived there, the voucher code was not available, so I reached out via chat to get my code. The chat representative said coupons normally take 6hrs to generate, but gave a 10-20 min wait time to escalate since I was already onsite. I waited for 30 minutes without updates, stated if it could not be generated soon, I would proceed with a cancellation/refund. The representative gave me an additional 5 min wait time to resolve voucher.
Once I had waited for 45 minutes, I proceeded with canceling my order. The rep/bot replied 3 mins later confirmed my cancellation was received and stated that no charges had been processed and that any pending charges should clear within 2-3 days. I exited off chat and proceeded to purchasing my tickets directly from Andrettis and I went about my day.
I looked at my statement to payoff my credit card near end of month and I noticed they did charge my card and that there was not refund issued. I sent a message to have this fixed, I explained the situation and their first response was that they would not issue a refund as my cancellation was after their cooling period per their policy.
I wrote back that I canceled the same day I ordered this Groupon, which makes it within cancellation policy and asked for them to send a copy of chat transcript. I was proactive and dug through my emails and found it myself and sent them a screenshot of where I clearly canceled on Nov 9th and provided the name of representative that helped me and the case number of my request. Their second response was that that they did not have records of this chat and that my screenshot did not clearly show which Groupon was purchased and stated they could not issue a refund with what I provided. They told me that my only options were to gift it to someone else (Im not from Orlando) or that I could use it for another day.
So, I proceeded to finding email they sent with chat records, placed the full transcript in a word document and I highlighted important details such as where it clearly stated it was for Andrettis Groupon, the time stamps for the conversation where I clearly made the request to cancel and representative acknowledged cancellation and confirmed no charges would be made. The transcript clearly shows how the representative issued a coupon without my presence or consent after I exited off chat 5-10 mins after he had confirmed my cancellation and that no charges would be made. Currently I am in day 5 without a resolution to fix their error. It is sad that I had to pull records and highlight everything to prove that I had canceled my order the same day, and if I did not do that, they would not bother to check their records which they clearly should have access to.
I have asked for a supervisor or manager, and so far I have not had anyone reach out.
It has been a very frustrating experience. Every response from them takes a day or more.
- All cons
- All cons
Preferred solution: Full refund
User's recommendation: Don’t do it, run for the hills-
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Preferred solution: Full refund
User's recommendation: I wouldn't recommend it
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Verified Buyer |You have 104 dollars of my money. I did not use the voucher. I want my money back. I WILL NOT PAY YOU 46,MO TO DO THE JOB YOU ARE ALREADY BEING PAID TO DO . YOU REALLY WANT TO SOLVE THIS ISSUES ? C
User's recommendation: Lousy
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Verified ReviewerGroupon refund assistance
- Some bargains
- If there is an issue you are screwed
Preferred solution: Full refund
User's recommendation: Don't bother
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong information
Preferred solution: Full refund
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Verified ReviewerHorrible customer service
After I purchased a Groupon and it stated it was redeemed for a synthetic oil changed which I never received, I was trying to find out the customer service phone number and I found out there is none for Groupon and I emailed them and they responded within a few hours said that I need to contact the oil change place. The oil change place has changed ownership and isn't operating currently and has a different phone number and they also have a terrible BBB standing.
So stay away from touch of class auto in Poway. I think they might have a new name I don't know it.
So now I have to go over there and I don't want to because I have some other health issues going on. Anyway stay away from Groupon and stay away from touch of class in Poway.
- You can get some relatively good deals
- Do not verify the legitimacy of a company
Preferred solution: Full refund
User's recommendation: Be careful with Groupon and stay away from touch of class auto in Poway
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDamaged order
Preferred solution: Replacement order
User's recommendation: Be sure to keep records.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Pissed off
- Deals below regular cost
- When needing a refund they put you through the ringer
Preferred solution: Full refund
User's recommendation: Don’t go
Resolved: Customer service rep disconnected me
- Superb prices
- Terrible customer service
Preferred solution: Full refund
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