ALICIA W Jdh

Refund

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I was asked a survey question instead regarding my age and I tried to go pass that point but nothing happened.
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Loss:
$265

Preferred solution: Full refund

Barbara R Vke

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In Unable to resolve issue

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Groupon - In Unable to resolve issue
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I purchased a ticket to the spa on January the eighth 2024. They did not honor it. Hey, said it had already been redeemed. I have never been the. Before customer service said to write a let it from the manager stating. I have never been there. No one speaks english very hard to understand 1 got frustrated and hung the Phone app nothing was resolved. I am tired and just want my money back on my carddo not book on groupon
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Loss:
$120
Pros:
  • Dont use groupon they dont stand behind sale
Cons:
  • None existent customer service or horrible

Preferred solution: Full refund

User's recommendation: FRAUD

Denise C Cbg

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| map-marker Quail Valley, California

No phone number for return for bad service. I’m wrong information from company.

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Groupon - No phone number for return for bad service. I’m wrong information from company.
Groupon - No phone number for return for bad service. I’m wrong information from company. - Image 2
The company said the machine would work for the Ipl for broken capillaries after going twice they told me oh well all machines are different and dont work the same after telling me theres would work
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Loss:
$356
Pros:
  • False sense of product support
Cons:
  • Mental distress their customer service six
  • This rigamaroll of solving a problem

Preferred solution: Full refund

User's recommendation: if you’re on satisfied with your service or happy above problem, I had you can’t reach them. I don’t have the option to tell them what’s going on for a refund

Jayvion L

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Denied a refund request after Covid-19 affected my attendance

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Groupon - Denied a refund request after Covid-19 affected my attendance
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I was on vacation in Branson Mo. with my wife and my kid. I purchased a Groupon for a restaurant named the White River Fish House for 3 meals. Although it seemed like a good deal and nice location, myself and my family were unable to attend after contracting Covid-19. My vacation was only a week stay and had to return home to Saint Louis. I requested a refund or credit alternative but was denied. I could have really used the returned funds because I was unable to return to work as planned which resulted in a lost of revenue.
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Loss:
$44
Pros:
  • Good deal when you get them
Cons:
  • Too apologetic for unresolved issues
  • Unresolved even when escalated to resolution team
  • Purchase risks and loss of revenue

Preferred solution: Full refund

User's recommendation: It doesn't matter if you have an emergency or health issue do not expect any alternatives or resolution options. Just expect a loss from Groupon. It was explained that there was a three day lapse period. I purchased the Groupon a couple of days before my trip. Groupon doesn't honor same day purchases at most options either.

Resolved
Elizabeta U

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| map-marker Miami, Florida

Resolved: I want to cancel the order, hi, How I explained to you about the issue with the company I bought a facial treatment. They asked me to give them my address and date of birth what I didn't want. So the,

Groupon - I want to cancel the order, hi, How I explained to you about the issue with the company...
Groupon - I want to cancel the order, hi, How I explained to you about the issue with the... - Image 2
Updated by user Mar 09, 2024

Company fixed the issue and I have been provided with apology.

Original review Feb 19, 2024
I am not going to give them all information about me, with full address and date of birth, just to do facial. They refuse to do it without all that information. So, I appreciate you to give me my money back on my account, thank you
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Gloria L Yci

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Shop declined Groupon

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Shop declined Groupon
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Brought a Groupon for eyelashes called the house of beauty was told they couldn't service me and advised me to get a refund. Mind you they declined me service without even seeing me in person. However I have been trying to reach Groupon for a refund and you can't contact them on there website like they advertised. They deactivated the send button. None of the phone numbers get answered. I just want my money please.
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Pros:
  • Cheap deals
Cons:
  • Company does not honor fraudulent services

Preferred solution: Full refund

User's recommendation: Becareful

Amino N Fdd

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Trouble with this

Groupon - Trouble with this
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I bought a great wolf resavation but I cant find the on my credit card is it shows that I paid for it but when I get the email it says I that the reservation its not able to pass process at this time and then its giving me another receipt that says this process so I wanna know whats going on.
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Loss:
$318

Preferred solution: Price reduction

Jobana

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Canceled order, still charged. No refund even after showing proof.

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Groupon - Canceled order, still charged. No refund even after showing proof.
Groupon - Canceled order, still charged. No refund even after showing proof. - Image 2

I ordered a Groupon for Andretti Indoor Karting in Orlando on Nov. 9th while I was on vacation.

When I arrived there, the voucher code was not available, so I reached out via chat to get my code. The chat representative said coupons normally take 6hrs to generate, but gave a 10-20 min wait time to escalate since I was already onsite. I waited for 30 minutes without updates, stated if it could not be generated soon, I would proceed with a cancellation/refund. The representative gave me an additional 5 min wait time to resolve voucher.

Once I had waited for 45 minutes, I proceeded with canceling my order. The rep/bot replied 3 mins later confirmed my cancellation was received and stated that no charges had been processed and that any pending charges should clear within 2-3 days. I exited off chat and proceeded to purchasing my tickets directly from Andrettis and I went about my day.

I looked at my statement to payoff my credit card near end of month and I noticed they did charge my card and that there was not refund issued. I sent a message to have this fixed, I explained the situation and their first response was that they would not issue a refund as my cancellation was after their cooling period per their policy.

I wrote back that I canceled the same day I ordered this Groupon, which makes it within cancellation policy and asked for them to send a copy of chat transcript. I was proactive and dug through my emails and found it myself and sent them a screenshot of where I clearly canceled on Nov 9th and provided the name of representative that helped me and the case number of my request. Their second response was that that they did not have records of this chat and that my screenshot did not clearly show which Groupon was purchased and stated they could not issue a refund with what I provided. They told me that my only options were to gift it to someone else (Im not from Orlando) or that I could use it for another day.

So, I proceeded to finding email they sent with chat records, placed the full transcript in a word document and I highlighted important details such as where it clearly stated it was for Andrettis Groupon, the time stamps for the conversation where I clearly made the request to cancel and representative acknowledged cancellation and confirmed no charges would be made. The transcript clearly shows how the representative issued a coupon without my presence or consent after I exited off chat 5-10 mins after he had confirmed my cancellation and that no charges would be made. Currently I am in day 5 without a resolution to fix their error. It is sad that I had to pull records and highlight everything to prove that I had canceled my order the same day, and if I did not do that, they would not bother to check their records which they clearly should have access to.

I have asked for a supervisor or manager, and so far I have not had anyone reach out.

It has been a very frustrating experience. Every response from them takes a day or more.

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Loss:
$78
Pros:
  • All cons
Cons:
  • All cons

Preferred solution: Full refund

User's recommendation: Don’t do it, run for the hills-

Jessie Verdin

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Refund

Groupon - Refund
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Your charger $191 for a Groupon money I don't want that I want my $191 back. I didn't get nothing for my $191 I don't want no coupon bucks
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Loss:
$192

Preferred solution: Full refund

User's recommendation: I wouldn't recommend it

Roy M Okw

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| map-marker Fort Lauderdale, Florida

You have 104 dollars of my money. I did not use the voucher. I want my money back. I WILL NOT PAY YOU 46,MO TO DO THE JOB YOU ARE ALREADY BEING PAID TO DO . YOU REALLY WANT TO SOLVE THIS ISSUES ? C

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Groupon - You have 104 dollars of my money. I did not use the voucher. I want my money back. I...
Groupon - You have 104 dollars of my money. I did not use the voucher. I want my money... - Image 2
Call Roy Miller 802 353 **** to resolve this issue ! ! @ ! Call me Now. Do it Today ! You want to see the voucher ***
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User's recommendation: Lousy

Lisa F Fmn

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Groupon refund assistance

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Groupon refund assistance
Groupon refund assistance - Image 2
I got a prerecorded message trying to sell me a Medicare HMO. When I followed all the prompts not to select the insurance, but to speak to a live agent, it hung up on me.
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Loss:
$158
Pros:
  • Some bargains
Cons:
  • If there is an issue you are screwed

Preferred solution: Full refund

User's recommendation: Don't bother

Mara W Les

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Wrong information

Groupon - Wrong information
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I was not informed before purchasing the coupon that it can only be used in MO. Im located in Wisconsin and can not use the coupon here. I would like a refund as I am not able to use it, and was informed about the locations of use after I redeemed it.
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Loss:
$40

Preferred solution: Full refund

Barbara S Tjt

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Horrible customer service

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Groupon - Horrible customer service

After I purchased a Groupon and it stated it was redeemed for a synthetic oil changed which I never received, I was trying to find out the customer service phone number and I found out there is none for Groupon and I emailed them and they responded within a few hours said that I need to contact the oil change place. The oil change place has changed ownership and isn't operating currently and has a different phone number and they also have a terrible BBB standing.

So stay away from touch of class auto in Poway. I think they might have a new name I don't know it.

So now I have to go over there and I don't want to because I have some other health issues going on. Anyway stay away from Groupon and stay away from touch of class in Poway.

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Loss:
$59
Pros:
  • You can get some relatively good deals
Cons:
  • Do not verify the legitimacy of a company

Preferred solution: Full refund

User's recommendation: Be careful with Groupon and stay away from touch of class auto in Poway

Melinda S Hqy

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Damaged order

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Groupon - Damaged order
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I never spoke to anyone. I sent email to get a replacement for my damaged order....I haven't received a response. This is my first negative experience with Groupon.
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Preferred solution: Replacement order

User's recommendation: Be sure to keep records.

Resolved
Taniqua W Hec

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Resolved: Pissed off

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Groupon - Pissed off
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I get here the place is closed after traveling over an hour utterly disappointed now I have to figure out what to do for the day
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Loss:
$140
Pros:
  • Deals below regular cost
Cons:
  • When needing a refund they put you through the ringer

Preferred solution: Full refund

User's recommendation: Don’t go

Resolved
Lorea T Svp

Resolved: Customer service rep disconnected me

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I asked for a refund because when I went to vendor, I was informed I could not use the Groupon, as they had a limit of one. I paid out of pocket for my treatment and immediately reached out to Groupon for a refund. No reply . Today I chatted w a representative and was refused a refund as it was not there policy after 3 days. I chatted at length and asked for a supervisor the customer representative disconnected and ended the chat! Im out over $300 and want my credit card refunded!
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Loss:
$320
Pros:
  • Superb prices
Cons:
  • Terrible customer service

Preferred solution: Full refund

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