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Groupon in Philadelphia, Pennsylvania - Deal scams

1.0
Details
They offer Deal10 $10 off $30 deals. I go to buy a $30 Groupon for $17, then apply the deal , and it says does not meet the terms of the deal. See fine print. I read the fine print, and there is nothing relevant. I am guessing the purchase price must be $30, but it would be so simple for these idiots to express that. As a final test, I try again to buy a $40 deal for $25 and apply the coupon, and when I clicked apply, it simply BOUGHT me the deal without applying the discount and without me clicking "buy". So I look for contact information to talk to someone and there is NO REAL contact information on the web site. I googled a phone number, and when I called, the pre-recorded info first talks about using online chat (Which I did not see) and using email (which is also not on their site) and they say email groupon.com/promo which is obviously not even an email address. Eventually I talked to a foreigner who straightened everything out and even gave me the $10 off these deals, but they are obviously a poorly run operation.
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Review
#920945 Review #920945 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Be a responsible company, actually spell out the terms of the promo - both in the original notice, and again in fine print. And have actual contact information available without having to find it from google.
1.8
Details
Don't buy tickets from Groupon
Don't buy tickets from Groupon
I purchased play tickets on Aug 3 for a show on Sept 17. I purchased early so I could get a good seat but I was never able to print out my ticket. By the end of August I started to email and call to find out why, that's when I was informed that I would not be able to...
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Review
#920183 Review #920183 is a subjective opinion of poster.
Cons
  • Trick customers and dont deliver product
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Let the company propose a solution
My son was researching Green Bay packer tickets on groupon. He Hit Checkout to see if he could enter a coupon code and boom he purchased two tickets for $871.00 on my husbands credit card. There was no confirmation page or anything. No one is helping! They say we are...
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Review
#919277 Review #919277 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy

Refund/Cancellation issue with Groupon

5.0
Details
Sept. 9th,2016 I ordered 2 Jaxx FitPaks from Groupon thinking I was getting the best deal. When I submitted my order it stated 2-3 week time period to ship. It was then I researched and found the same product on Amazon with same day shipping. I proceeded to cancel my order within 5 minutes of placing it. Cancelling both items, and getting confirmation that they had been cancelled. Fast forward to today Sept 14th, 2016 I was only credited for 1 item, the other is still a charge on my CC. Spoke to customer service who restated the 2 hour cancellation window, and that the shipment was already out for delivery and nothing they could do. Checked my account and the order isn't even processing yet. So that was lie #1. Spoke to a supervisor who told me that they couldn't do anything, and then said if i could provide the cancellation code provided via email they could escalate it and get it cancelled. Low and behold never received in my email the cancellation confirmation OR supposed tracking information. So there is lie #2. I asked for them to escalate and cancel the product and she said there was nothing she could do. I asked for her to email them, told only communication, and have them cancel and provide my phone number. The supervisor hung up me without getting my contact information for call back. Word to the wise save the hassle and contact the manufacturer directly or order from Amazon. Same price, faster shipping. Now I have money tied up on my credit card, and have to wait for the package, then return it wasting my time and money in the process.
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Review
#918601 Review #918601 is a subjective opinion of poster.
Reason of review
Return, Exchange or Cancellation Policy
Preferred solution
Full refund

Groupon in Tampa, Florida - Overcharging for rays baseball tickets

Groupon offered a discount to a Rays/Yankees evening game 9/21/16. My wife and don't go because 1) it's a bit of a drive from Wesley Chapel 2) the expense of parking, refreshments + the tickets is more than we want to pay to watch a bunch of overpaid pampered baseball players. I purchased the tickets for section 123-128--the groupon started at $16 each and my choice ramped them to $34+. While they did say all sales are final, they did not advise if the actual price from MLB aka Rays baseball was less that you donate to groupon. The actual price for the 2 tickets was $50.50 - $18 less than what was paid to groupon and they refuse to give me the difference. The original price of $34 has to be Rays/MLB set to even have an idea of where the groupon should start. Since the official price is less than the groupon I want the difference refunded--especially since I purchased a total of 4 tickets! The customer service people were not helpful and ended the chat session without a considerate close. I will follow up with the FTC who regulates internet fraud of advertising and paying a higher price when the actual cost is significantly less!
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Review
#918454 Review #918454 is a subjective opinion of poster.
Reason of review
Pricing issue
1.6
Details
When I bought and received the watch for my wife on her Birthday, I was embarrassed that it didn't work at all. Hoping that it may have been a dead battery we got it replaced..........no luck. Seems like there isn't anyone from customer service to discuss this issue...
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Review
#918038 Review #918038 is a subjective opinion of poster.
Pros
  • How they use to be
Cons
  • Defective products
Reason of review
Return, Exchange or Cancellation Policy
Loss
$129
Tags
  • Unreliable Product
We purchased a Groupon for a restaurant that has since closed. We have contacted Groupon support several times and they continue to contact us asking if we still do not have our money refunded. Yes! We need help! Groupon's customer service is terrible. Next contact...
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Review
#917057 Review #917057 is a subjective opinion of poster.
Reason of review
Poor customer service

Groupon To Go Fails at Honoring Deals and Customer Service

I do not recommend using the Groupon To Go service especially if you receive an offer for $10 off your $15 or more purchase. I used the link provided in an email directly from groupon. The $10 was never removed from my balance. I called customer service who have been incredibly unhelpful. I sent the team screen shots and the email with the deal. Even after this, they have not been able to refund the promised $10 or give a $10 credit to my account because "they do not have that capability." I am incredibly disappointed. I have been using groupon for years with no issues and have receive refunds before. Groupon To Go is not worth the hassle.
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Review
#916326 Review #916326 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$10
Preferred solution
Full refund

Groupon in San Bernardino, California - Just awful !!!!

1.3
Details
I recently was gifted a gift card from Groupon and shocked at how horrible they are at customer service as well. First off as i read here they want your CC info even when the gift card covers the amt. That's ridiculous It is none of their business if your not paying with a CC. My things is I cant even place my order as it keeps saying address is invalid and then the box they have come up to supposedly fix it ( because its my address i know its correct)has the same address as i type in to begin with WTH???which is indeed my correct address where amazingly i get my mail /packages everyday !! i have written the so called customer service several times and what do they tell me ??to check and make sure my address is correct OMFG people !! There idiots and I'm sorry its rare that i use that word but its true . The one positive thing is i can tell all my family co workers and so on to avoid them like the plague . Go with AMAZON for sure !!
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Review
#912950 Review #912950 is a subjective opinion of poster.
Cons
  • Whole awful exp
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Groupon Deal Review

I purchased tickets to a festival. Regular price $15 each. Groupon deal was 2 for $15. I was charged $30 for 2. Where'd my savings & why is there no one to contact to get s refund?
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Review
#911111 Review #911111 is a subjective opinion of poster.
Reason of review
Not as described/ advertised