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We purchased a Groupon for a restaurant that has since closed. We have contacted Groupon support several times and they continue to contact us asking if we still do not have our money refunded. Yes! We need help! Groupon's customer service is terrible. Next contact...
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Review
#917057 Review #917057 is a subjective opinion of poster.
Reason of review
Poor customer service

Groupon To Go Fails at Honoring Deals and Customer Service

I do not recommend using the Groupon To Go service especially if you receive an offer for $10 off your $15 or more purchase. I used the link provided in an email directly from groupon. The $10 was never removed from my balance. I called customer service who have been incredibly unhelpful. I sent the team screen shots and the email with the deal. Even after this, they have not been able to refund the promised $10 or give a $10 credit to my account because "they do not have that capability." I am incredibly disappointed. I have been using groupon for years with no issues and have receive refunds before. Groupon To Go is not worth the hassle.
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Review
#916326 Review #916326 is a subjective opinion of poster.
Reason of review
Pricing issue
Loss
$10
Preferred solution
Full refund

Groupon in San Bernardino, California - Just awful !!!!

1.3
Details
I recently was gifted a gift card from Groupon and shocked at how horrible they are at customer service as well. First off as i read here they want your CC info even when the gift card covers the amt. That's ridiculous It is none of their business if your not paying with a CC. My things is I cant even place my order as it keeps saying address is invalid and then the box they have come up to supposedly fix it ( because its my address i know its correct)has the same address as i type in to begin with WTH???which is indeed my correct address where amazingly i get my mail /packages everyday !! i have written the so called customer service several times and what do they tell me ??to check and make sure my address is correct OMFG people !! There idiots and I'm sorry its rare that i use that word but its true . The one positive thing is i can tell all my family co workers and so on to avoid them like the plague . Go with AMAZON for sure !!
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Review
#912950 Review #912950 is a subjective opinion of poster.
Cons
  • Whole awful exp
Reason of review
Order processing issue
Preferred solution
Deliver product or service ordered

Groupon Deal Review

I purchased tickets to a festival. Regular price $15 each. Groupon deal was 2 for $15. I was charged $30 for 2. Where'd my savings & why is there no one to contact to get s refund?
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Review
#911111 Review #911111 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
We ordered eight tickets through Groupon for the Real Madrid vs Paris Soccer Match at the Ohio State Football stadium. Went to the game with six kids who were very excited to see the game along with another dad. We were supposed to be able to print tickets before we...
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Review
#896182 Review #896182 is a subjective opinion of poster.
Reason of review
Not as described/ advertised
5.0
Details
Groupon - Ring Review from Raleigh, North Carolina
Groupon - Ring Review from Raleigh, North Carolina
Excellent prices and quality. Got a nice one carat diamond ring for 439!!! Zales charged my husband for a total weight set that was less than a carat total 2500!! I had lost my ring and always wanted a Solitare and got a notification that the carat was 439. I didn't...
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1 comment
Anonymous
#1213904

It's cubic zirconion.... does it cut glass.

Review
#892177 Review #892177 is a subjective opinion of poster.
Product
Reason of review
Fair pricing

Groupon Advertisement Review from Howell, Michigan

Groupon Ads are obnoxious. Groupon pushes owning experiences as the ideal and in one particular ad, flashes a picture of a person with two sport cars as an example of how not to live. The implication is sports car owners don't know how to live. Well, obviously, Groupon folks haven't had the privilege and fun, fun, fun experience of owning and driving your own sports car. I have one and wouldn't trade it for any of the mindless experiences promoted by Groupon in their obnoxious ads. Get a clue Groupon.
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Review
#890381 Review #890381 is a subjective opinion of poster.

Bracelet Review

1.6
Details
Worst company ever! Bought a diamond tennis bracelet end of May, by end of June it tarnished THAN broke in 1/2!! Groupon won't exchange or refund because it's over 14 days!! They sell inferior quality and refuse to stand by their products!!
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Review
#889579 Review #889579 is a subjective opinion of poster.
Product
Cons
  • Policies that lie
Reason of review
Bad quality

Groupon - Lamp Review from Bakersfield, California

1.7
Details
2 recent transactions. 1. I ordered a heated hairbrush for my daughter. It is defective and never worked. Groupon quoted the 14 day return but i didnt receive the item within the 24 days. It took 18 days to be delivered. 2. I ordered 2 salt lamps and received one box including one only. The product was broken when received. I contacted Groupon and received the information to sen the product back. I also noted only 1 salt lamp was received. Tracking by Fed Ex shows one package was sent and delivered not the 2 i have been charged for on my acct.
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1 comment
Lfreeman1
#1190516

Error 14 day return policy

Review
#889319 Review #889319 is a subjective opinion of poster.
Product
Reason of review
Damaged or defective

Groupon in Fayetteville, Georgia - Incorrectly charged the card on file instead of of the card I requested it to charge

When I placed my order I put in the card information that I wanted it to charge and it charged another card on file rather than asking me to complete the new card information on my account. Very unsatisfied with this card service information and as a result will be out the funds on my debit card when I wanted to use a credit card. I called 2 days after to find out why and they said they couldnt change it unless I returned the item and wait until the funds were returned which they couldnt tell me how long it would take.
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Review
#885669 Review #885669 is a subjective opinion of poster.
Pros
  • Item
Cons
  • Paymen process not authorized
Reason of review
Problems with payment