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do not use Groupon getaways. They use third parties and do not send merchants your Groupon in a timely manner. Groupon will not admit to being slow is sending information and due to this I was left without any recourse but to have my credit card company dispute the...
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Review
#764624 Review #764624 is a subjective opinion of poster.
Cons
  • Horrible customer service
  • Scam
  • Rude not responsive
Reason of review
Order processing issue
Loss
$73
Preferred solution
Full refund

Groupon needs to improve bookings and customer support

1.0
Details
I tried to book a hotel in New Hampshire back in August. I put in all my personal information including credit card and pushed book and nothing happened. I re-logged in and checked my account no booking. I tried to rebook for 24 hrs and checked my account for signs of a booking. Nothing. So I booked a hotel somewhere else. I was then shocked to see several months later that I had been billed for the original booking days after I had tried to book. I have contacted customer support have been completely unhelpful. Buyer beware when dealing with groupon.
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Review
#760882 Review #760882 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$80
Preferred solution
Full refund
Tags
  • Poor Booking System

Groupon Deal Review

1.0
Details
Worst customer service!!! They are probably out of Bangalore. I had them delete my account. I will never deal with this company again. I will encourage others stay away from this company as well and will start using Living Social.
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Review
#760638 Review #760638 is a subjective opinion of poster.
Reason of review
Poor customer service

Groupon in Akkrum, Friesland - Very slow service and inconsistent information

I bought an item almost a month ago and I did not receive either the money or item yet. according to the website I should have recieved 2 weeks ago alread but they keep my money and doing investigation for no purpose. The worst part of this company is that they create artficial delivery status where it get stuck at the begining of delivery process. Every time I contact them, I got different answers and promises from the customer service. It is terribly bad company and I will never buy their product anymore. truly intentional bad service and scammers!!!
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Review
#760399 Review #760399 is a subjective opinion of poster.
Reason of review
Poor customer service

Groupon in Valley Stream, New York - Replacement Brush Heads Don't Work

5.0
Details
I purchased Paz Generix replacement brushes for my Oral B Vitality electric toothbrush. I have purchased non-Oral B replacement brushes in the past from CVS and BJs, but these brushes from Paz Generix just vibrate, they don't turn as they're supposed to. I was told I couldn't get a refund, so I'm stuck with a faulty product advertised at "Generic Replacement Brush Heads". I even went out and purchased a new Oral B Vitality electric toothbrush, thinking my old one was to blame. Basically I have two electric toothbrushes that I have to move manually while the heads vibrates. Groupon should stop advertising faulty products, or at the least, offer a refund when the products are found to be useless.
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Review
#760084 Review #760084 is a subjective opinion of poster.
Pros
  • No previous problems prior to this unresolved issue
Cons
  • Useless faulty items
Reason of review
Not as described/ advertised
Loss
$11
Preferred solution
Full refund
Tags
  • Groupon Deceptive Advertising
I ordered something on Dec 8, 2015, emailed customers service several times and they kept replying asking for different things to be provided, I kept answering all their questions and sending the requested info, just to turn around and have them ask me for the same...
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Review
#758496 Review #758496 is a subjective opinion of poster.
Pros
  • No previous problems prior to this unresolved issue
Cons
  • Having a problem for 20 days and still not resolved
Reason of review
Order processing issue
Loss
$95
Preferred solution
Process order and give me a large discount since I have been waiting almost 20 days for this to be resolved!!
Tags
  • UNRESOLVED ISSUES
  • Payment Processing Error
  • Payment Processing Issues
  • Bad Resolution Department
Groupon is truly a scam. I purchased an item with a final cost of 74.99, an exact amount that i needed to pay. But when i used my credit card by choosing the continue button. it would not give me a receipt until several hours later. That several hours later i discover...
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Review
#754637 Review #754637 is a subjective opinion of poster.
Cons
  • Extra charge after purchase agreement
Reason of review
Order processing issue
Loss
$15
Preferred solution
Price reduction
1.0
Details
I placed my order for a 12 DAYS OF CHRISTMAS item the minute the groupon became available on Dec. 3rd. It stated that most orders are received within 7 business days after order was placed. YEAH RIGHT!! I still have not received my purchase and after a total of 6 hours...
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2 comments
Anonymous
#1081495

I finally received the 12 days of christmas jewelry. I thought u would receive 12 different pieces of jewelry but that didnt happen. I received 4 of the same necklaces and 2 ...

Review
#753270 Review #753270 is a subjective opinion of poster.
Cons
  • Customer service
Reason of review
Order processing issue
Loss
$20
Preferred solution
Deliver product or service ordered
I bought an item from them which they attached a tracking number to- and "got lost" and never arrived. The tracking number said it was never in the system. They charged my card immediatly and took payment but never sent the package I bought. Multiple emails and phone...
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Review
#752311 Review #752311 is a subjective opinion of poster.
Cons
  • Thieves
  • Reported them to attorney general
  • Reported to federal trade commission
Reason of review
Problem with delivery
Loss
$80
Preferred solution
Full refund
1.0
Details
Groupon - Stick to Coupon Selling, Idiots!
I've bought coupons on Groupon before and never had much issue. Probably because Groupon has nothing to do with the actual fulfillment of those, it's up to the restaurant to do it. Well, recently I decided to try "Groupon Goods" as they call it on a Cyber Monday....
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Review
#750651 Review #750651 is a subjective opinion of poster.
Pros
  • Price they falsely advertised
Cons
  • Took weeks to ship
  • Lied to me about not shipping it
  • I still do not have my phones
Reason of review
All of the above, + lying, fraud, theft, etc.
Loss
$199
Preferred solution
Deliver product or service ordered
Tags
  • Cyber Mondy