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1.6
Details
I purchased a Groupon for Splash Wines. Upon validation of my voucher I was to pay the shipping cost, $24.95. Splash charged my debit account $191.40. As of today I have not been refunded. Groupon stated I must take it up with the merchant. Groupon response was the...
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Review
#986289 Review #986289 is a subjective opinion of poster.
Product
Groupon Wine Coupon
Cons
  • Settlement of my compliant
  • Item not working
Reason of review
Poor customer service
Loss
$191
Preferred solution
Full refund

Groupon review: Beware - No Refunds!

I purchased a Groupon Local deal for a relative for Christmas for the Motorsport Driving Experience. I then discovered that the person I purchased the gift for was physically unable to participate in the activity due to heart problems. Now I'm being told that Groupon will not refund or give me credit for the deal I purchased. So, Groupon will just keep the $88 I paid for the deal, even though no one will use the item I purchased. That sounds like fraud to me. All other retailers will at least give store credit on returns but not Groupon. I will never purchase from them again. So, beware of what you purchase from them.
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Review
#986226 Review #986226 is a subjective opinion of poster.
Service
Groupon Customer Care
Reason of review
Return, Exchange or Cancellation Policy
Loss
$88
Groupon review - IRola DX758 Pro
Purchased 4 from Groupon last year as a Christmas present for grandchildren ages 4-9 years of age.Three encountered cracked screens within a week.The last turns on to start up screen but does not turn off. Children were disappointed as they looked forward to having...
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1 comment
Anonymous
#1261739

I also purchased one of these. It came in the wrong color decided to just keep it.

I then turned it on to charge for my grand daughter and it did not work. I sent it back keep getting run around about the refund. Have contacted them numerous times about my refund, I wonder if the return dept is in the US as the English is very broken.

I still have not seen my refund in my bank account.

Review
#976319 Review #976319 is a subjective opinion of poster.
Product
Irola Dx758 Pro Tablet
Reason of review
Bad quality
Loss
$200
Preferred solution
Let the company propose a solution
1.8
Details
I bought some groupon certificates for San Antonio recently. One of my purchases was for the Botanical Gardens. When I presented my Groupon Certificate at the Botanical Gardens in San Antonio, they denied it stating it was for Corpus Christie Texas. This is one of the...
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1 comment
Anonymous
#1270338

After quite a bit of arguing with different Groupon associates, finally one of them listened and gave me my refund in Groupon dollars, which is not a refund but better than nothing.

Review
#973368 Review #973368 is a subjective opinion of poster.
Service
Groupon Customer Care
Pros
  • Products that i have purchased in the past
Cons
  • Customer service
Reason of review
Return, Exchange or Cancellation Policy
Loss
$15
Preferred solution
Full refund
2.0
Details
Groupon review - BAD QUALITY PRODUCT
Groupon review - BAD QUALITY PRODUCT
Groupon review - BAD QUALITY PRODUCT
I recently bought a Pro-Form 225 CSE Elliptical. Once we try it we noticed how much the machine rocks. We try different surfaces, adjusting the feet and tighten up the screws, but the problem persisted. After using it like that for a month I started developing a pain...
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Review
#970700 Review #970700 is a subjective opinion of poster.
Product
Proform 225 Cse Elliptical
Cons
  • Lack of response
  • Cheap made products sales
  • False advertizing
Reason of review
Bad quality
Loss
$265
Preferred solution
Full refund
I will never go to Groupon again. I had ordered 3 items which never came in the mail. I canceled the order after e-mailing customer service. The refund amount should be for $38.67. They are saying the refund amount is $27.60. Obviously, they do not know how to add. I...
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Review
#962329 Review #962329 is a subjective opinion of poster.
Reason of review
Problem with delivery
Loss
$38
Preferred solution
Full refund

Groupon review: Horrible Merchant Services

Failed 3 times to launch my campaign. Did not set up my merchant profile correctly. Did not get any business. Not easy to find help. Cannot edit my campaign. Cannot stop my campaign. Rude on the phone. Long phone wait. Planned to take 1/2 of my revenue. Horrible customer service. Worst company to do business with in the history of mankind. This was a horrible experience where I attempted to gain customers by forking over 1/2 of my deeply discounted revenue to an insanely incompetent company with an embarrassingly rudimentary website and poor customer service who NEVER EVEN GOT MY COMPANY ANY BUSINESS!
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Review
#960145 Review #960145 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

No refund or credit from groupon for bad vendor

1.0
Details
I gifted my wife a nail and parafin dip at Dana Marie at Salon Concepts Cincinnati ohio. She can and made an appointment which was over 3 months away which she was told was the quickest available. When the day of the appointment came my wife was called and told her flight was delayed and she wouldn't be back in time and they had to cancel and to call back to reschedule. After many many attempts she finally got them to answer... Once again the appointment was made for months away after the expiration of the gift. Once again they called to cancel it and said to call back to reschedule. She never has been able to reach them again. When she called groupon and told the story they said the only thing they could do is escalate it since the voucher expired.. Talked to manager... the same story... My wife does NOT want to go to this place after the hassle and groupon will NOT give a credit to us for this!!!! Since this is a vendor backed by groupon they should cove the credit to our account
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Review
#957493 Review #957493 is a subjective opinion of poster.
Product
Groupon Gift Card
Cons
  • Incident resolution
Reason of review
Return, Exchange or Cancellation Policy
Loss
$35
Preferred solution
Full refund

Groupon review in Chicago, Illinois: NO REFUND FOR RETURNED MERCHANDISE

1.0
Details
FIRST GROUPON STATES THEY DID NOT HAVE MY RETURN, DESPITE MY PROVIDING THEM WITH ALL THE INFORMATION ON THE RETURNED MERCHANDISE INCLUDING DATE AND TIME IT WAS RETURNED TO THE RETURN CENTER. GROUPON FINALLY AGREES THAT, YES, IT DID GET MY RETURN (AFTER THREE MONTHS OF DISPUTE!) BUT THEN STATES AN ORDER OF THE EXACT SAME THING WAS PLACED (THEY CANNOT TELL ME WHO PLACED THE ORDER) AND THAT IT WAS DELIVERED TO ME. NO SIGNATURE, BUT THEY INSIST IT WAS DELIVERED. RUN, RUN, RUN FROM THIS COMPANY. THIS HAS BEEN THE WORST CUSTOMER EXPERIENCE THIS IS THE WORST COMPANY EVER
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Review
#956754 Review #956754 is a subjective opinion of poster.
Service
Groupon Customer Care
Cons
  • Trick customers and dont deliver product
  • Whole awful exp
  • Missing products and poor customer service
Reason of review
Poor customer service

Groupon turning into Sex Shop

As a mother of several children, I am disgusted by Groupon's inclusion of a seeming non-ending line of sex/masturbation products with the rest of their products. If Groupon wants to advertise sex toys these should be put into a separate category marked adult and not show up in the general search categories. To look for products now is like trying to get to a family shopping mall and taking a turn through a red light district. Every third or fourth product when you do a general search of categories such as health and beauty or general goods is some kind of sexual enhancement product or tool. This site is supposed to be for the general public and that includes family and children who still believe there is a time and place for such things, and that does not include in your face on site like Groupon.
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Review
#954905 Review #954905 is a subjective opinion of poster.
Product
Groupon Website
Reason of review
Bad quality