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Short Review on November 10, 2016

I completed order. Credit card address etc. kept getting use valid us zip. I did. Don't know if my order processed or not. I'm tired of this treatment. So how do I cancel my order
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Review
#952502 Review #952502 is a subjective opinion of poster.
Cons
  • Customer service does not deliver
Reason of review
Problems with payment

Groupon review in Hambleden, Buckinghamshire: Customer service verging on the fraudulent

I ordered some printer cartridges on the 11th of October, they never arrived. When I contacted Groupon via voice chat, they said to wait 8 more days, I did, no sign of the parcel. Contacted Groupon again, 2 days after each query (which no longer has the voice chat option I might add) they answer with "we are still looking into this" Never do they reply answering the specific question I ask, i.e. "My goods haven't arrived, please send some more and notify me this time that they are despatched, or refund me at least"....instead it is a pre-formed reply, "we are receiving an unusually large amount of emails, please be patient, we are looking into your issue". So, generic, non-committal customer service from Groupon, who have 60 of my hard earned pounds without providing me with the goods I paid for, and no seeming way to get above their infernal, bull sh***ing "reply" "service". Be warned.
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Review
#949641 Review #949641 is a subjective opinion of poster.
Service
Groupon Customer Care
Reason of review
Order processing issue

Groupon Comms

3.5
Details
bought something on Groupon three weeks ago, received an email saying that the parcel has been dispatched on the 21st October, which was 2 weeks ago. so far so good, right? to date no sign of this parcel. got in touch with the shipping company and they said that the parcel has not even been picked up yet. got in touch with groupon. and it turns out they knew about the issue but did not really bother to communicate the information about this delay to me. and "promised" to resolve this within 10 working days. no no, not deliver - but get in touch with more information... How hard is actually to communicate with your customer? i know waiting to see if the customer notices the package has been delivered or not is so much easier, but it's safe to say customer will eventually notice. this "no communication policy" is simply outrageous!
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Review
#948260 Review #948260 is a subjective opinion of poster.
Service
Delivery Service
Reason of review
Poor customer service
2.0
Details
Groupon review - Missing Product
Groupon review - Missing Product
Groupon review - Missing Product
I ordered an LG tablet through Groupon. It never arrived. The information I provided Groupon was disregarded. I contacted them several times. The one email response I did get clearly demonstrated they had no intention of helping resolve the problem. The response simply...
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Review
#946457 Review #946457 is a subjective opinion of poster.
Service
Delivery Service
Pros
  • Ability to disregard customer concerns
Cons
  • Lack of response to delivery problem
Reason of review
Problem with delivery
Loss
$54
Preferred solution
Full refund
Tags
  • Undelivered product

Groupon - Coupon Review from Dublin, California

We purchased a groupon to Lemos Farm in half moon bay with kids this weekend. When we got there, the small farm were already packed with lines of families and kids. We didn't think it was worth to squeeze us in and spent an hour to wait for a pony ride or haze ride,... etc. So, we decided to return the groupon since it would be way before the expiry date. When I tried to submit cancel request, I found no accessible button and their prompt screen said the return policy has been changed to within three days of purchase. Big wide shock. They used to allow cancellations before expiration. Well... BUT my groupon was purchased on 10/19/16 and I was requesting the refund on 10/21/16! Even a kinder can count it's 3! Alright, I've emailed Groupon and hopefully they stand behind their new short refund policy to issue me a refund.
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Review
#941672 Review #941672 is a subjective opinion of poster.
Product
Groupon Coupon
Reason of review
Return, Exchange or Cancellation Policy
I found someone who went from coupon site to coupon site ripping Customers off. First E salon in Sherman oaks offered a cut highlights pkg. I bought 2. When I went to use the 2nd one, I called and called to make my appt. They knew I had this one remaining coupon which...
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Review
#937669 Review #937669 is a subjective opinion of poster.
Product
Groupon Haircut Coupon
Reason of review
Bad quality
1.0
Details
We've bought many over the last few years, and we were satisfied at first to try new places for a slightly lower price. However, every one we've been to in the last year were all bad experiences. The food and/or service was substandard. The worst thing is a new scam...
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Review
#930810 Review #930810 is a subjective opinion of poster.
Product
Groupon Coupon
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Groupon review in Myrtle Beach, South Carolina: A waste of time & effort-save both!

1.2
Details
I have lost track of how many times things have gone badly, so I end up calling/writing Groupon-hours of my time doing THEIR job & solving the issue myself. They seriously don't care, even looking at the corporate site, it's sad to see how many complaints there are & facebook has it's own page dedicated solely to helping people with Groupon issues. I'm finally done with this company after more than 10 years, giving them time after time of chances (them asking). For the last time I'm done letting them know that I had a problem with a merchant, then doing my own research, sending another message just to get another generic message that has NOTHING to do with what I wrote-even when it's to THEIR benefit! No one ever reads e-mails, they never respond accordingly & I'm done responding telling them this as well as calling asking to speak only with a supervisor to repeat the same things over & over again. Groupon goods not working & merchants not responding or refusing to book a service. Then even more upsetting after informing Groupon & things being escalated yet nothing being done. I did what they had about a week to do in less than 12 hrs! I'm a decent person, first wanted to help out the consumer, Groupon & after knowing the truth, being fair needed to make it right for the merchant! Why should I have to do all this work? How many ways does Groupon have to prove they don't care about anyone who works with them...consumer or merchant? I've solved so many issues & now will try to solve another one...being the one I have selected below since Groupon still clearly doesn't want to.
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Review
#927942 Review #927942 is a subjective opinion of poster.
Service
Groupon Customer Care
Pros
  • How they used to be
  • How they use to be
Cons
  • Overall awful experience
Reason of review
several above
Loss
$100
Preferred solution
I added up just a few more hours of my time for solving a Groupon issue. This includes extreme aggravation (detrimental to my health condition) trying to GIVE them this information & getting another unprofessional e-mail.
Tags
  • Myrtle Beach Hotel Spa
1.0
Details
I ordered a Papa Johns pizza deal where you purchase a gift card for $25 and you get two free large one topping pizzas. I tried to use this, and the gift card balance was zero. I contacted "customer service" and was told they'd fix it and to try again. I tried again...
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Review
#922115 Review #922115 is a subjective opinion of poster.
Product
Groupon Gift Card
Cons
  • Overall awful experience
Reason of review
All of the above!
Loss
$25
Preferred solution
Full refund

Groupon review in Philadelphia, Pennsylvania: Deal scams

1.0
Details
They offer Deal10 $10 off $30 deals. I go to buy a $30 Groupon for $17, then apply the deal , and it says does not meet the terms of the deal. See fine print. I read the fine print, and there is nothing relevant. I am guessing the purchase price must be $30, but it would be so simple for these idiots to express that. As a final test, I try again to buy a $40 deal for $25 and apply the coupon, and when I clicked apply, it simply BOUGHT me the deal without applying the discount and without me clicking "buy". So I look for contact information to talk to someone and there is NO REAL contact information on the web site. I googled a phone number, and when I called, the pre-recorded info first talks about using online chat (Which I did not see) and using email (which is also not on their site) and they say email groupon.com/promo which is obviously not even an email address. Eventually I talked to a foreigner who straightened everything out and even gave me the $10 off these deals, but they are obviously a poorly run operation.
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Review
#920945 Review #920945 is a subjective opinion of poster.
Service
Groupon Deal
Reason of review
Bad quality
Preferred solution
Be a responsible company, actually spell out the terms of the promo - both in the original notice, and again in fine print. And have actual contact information available without having to find it from google.