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3.0
Details

Update by user Jan 14

I haven't heard back from a manager even though Gnana, my chat person, assured me I would. True, she didn't mention when. Gnana did send a complete transcript of our chat & assigned it a cat identification number: 881715418233311993.

Original review posted by user Jan 12

My vouchers just pile up unused...
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1 comment
SaneJellyfish867
#1632812

Hi-- I had the problem with groupon about expired vouchers. I recontacted groupon just now.

I got a different representative, Ranjith, & she listened carefully & resolved every issue. I'm grateful to groupon & to your platform for help you gave me. Thank you.

I agree you can lose your mind trying to find the live in-person chat link--but it IS there. Thank you!

Review
#1447142 Review #1447142 is a subjective opinion of poster.
Pros
  • Initial discount price for a service or product
Cons
  • Deny me trade credit for purchased vouchers i never used
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
To credit funds I've spent toward future groupon services
Tags
  • Groupon Credit Vouchers

Groupon in Houston, Texas - No tickets I purchased and they will not return my on line responce

bought two tickets (December 18th)and they never sent me any ticket information in order to attend the event....then they have no one in which to talk with and no one ever responds to online request to call me.
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Review
#1438200 Review #1438200 is a subjective opinion of poster.
Reason of review
Order processing issue

Groupon - Undelivered purchased merchandise

It's sad when you order items from Groupon in November for December 25th gifts and FedEx once tracked says to call the company because they stopped the shipment. After an online discussion with a Groupon rep....I was told they will reimburse the funds for the products purchased. It's not what I wanted to hear. I wanted the items which I purchased! I later found out that they canceled the shipment without my approval. It's all about Groupon and not about you! I'm totally an unsatisfied customer. Never again to be drawn in by the low prices!
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Review
#1434540 Review #1434540 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered

Groupon in Livonia, Michigan - Trying to get money back

1.0
Details
Made a order was charged ,never got confirmation email, then got charged again, chat wth cs , gotthe 2nd charge back but not the first, nobody can find order,,,,,
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Review
#1418828 Review #1418828 is a subjective opinion of poster.

Groupon in Columbus, Ohio - You just stole my money

1.0
Details
I am so frustrated trying to get my money refunded and you have failed to do so . You are thieves
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Review
#1416988 Review #1416988 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$105
Preferred solution
Full refund
1.8
Details
I've placed order with this company in the past but they've changed. I ordered a personalized item that said would take about 3-4 weeks. After 5 weeks, I called them and was told the item had been delayed, when it got to shipping, they refused to ship it because it...
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Review
#1412274 Review #1412274 is a subjective opinion of poster.
Pros
  • Website
  • I like their customer service in the past
Cons
  • Customer service and that they ignore emails
  • Customer service is now unreachable
Reason of review
Poor customer service
Loss
$59
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Dec 24, 2018

To date, NO contact by Groupon has ever been attempted.☹️

Original review posted by user Nov 23, 2018

I cannot find a single way to contact CS any longer. Earlier this year (around April) I bought a Groupon for a restaurant that I didn't know was only open for dinner, and at that time was able to actually call &...
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Review
#1406676 Review #1406676 is a subjective opinion of poster.
Pros
  • Price
  • Item
Cons
  • No customer service
  • No contact method
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Groupon Deceptive
Have you reviewed my customer complaint where I yelled at your operator about how I purchased a Towing Service and The number provided is a on working number ???? Why have I not received a refund but got a emailed offering me to trade or refund, but trying to do so on...
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1 comment
Anonymous
#1607525

Avoid Groupon, their deals are not deals. If it's to good to be true, "you know the saying" VERY POOR customer service. Dan S.

Review
#1405762 Review #1405762 is a subjective opinion of poster.
2.0
Details
PSA:GROUPON. FRAUD/THIEVES Please Share!!! I'm going to try to make this as concise and quick as possible, please read and help spread the word so no one else has this experience! We booked a flight from 3rd party (Orbitz/Kayak) for American Airlines to depart from...
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Review
#1400964 Review #1400964 is a subjective opinion of poster.
DO NOT PURCHASE GROUPON GIFT CARDS!!! I REPEAT: DO NOT PURCHASE GROUPON GIFT CARDS!!!! YOU WILL NOT BE ABLE TO USE THEM WITHOUT A CREDIT CARD OR PAY PAL ACCOUNT. THEIR SERVICE IS SO BAD NOW THAT THEY DON'T TAKE PHONE CALLS ANYMORE AND SEND A THOUSAND EMAILS SAYING...
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Review
#1400734 Review #1400734 is a subjective opinion of poster.
Reason of review
Order processing issue
Loss
$38
Preferred solution
ALLOW ME TO COMPLETE MY ORDER WITH MY GROUPON BUCKS FROM MY GIFT CARD THAT I PURCHASE FROM A GROCERY STORE
Tags
  • Unable To Use Gift Card