Groupon Reviews and Complaints
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Latest review first
Groupon has a duty to protect it's customers. It's good reputation is based on the fact that it screens businesses before they are allowed to post deals on groupon. Groupon should have done due diligence and found out the many different aliases that Great Value...
Reason of review
Misrepresentation of Company & Product
Groupon - No Customer Service Review
8 phone calls 7 emails 3 hours of waiting on hold. And still no reply from Groupon.
This is very annoying. I have no credit or debit card anymore (my wallet recently was lost, my cards deactivated, and I'm in the process of getting new cards issued.) I do however have a groupon gift card but I CAN'T USE IT without getting a credit card and entering...
My wife purchased a spa treatment package for herself and daughter it was to include a facial and massage. upon arrival at the spa they were given a 7 page "health questionnaire" to fill out? Seems a bit invasive of private health information? But then they refused to...
Groupon review: Review about Used Item Purchase from Mesa, Arizona
I bought a personal item from Groupon. The We Vibe 2. It was USED! The toy and bag it came with had fluids on it!!
Groupon review in Los Angeles, California: Refuse refund
I made a purchase of $50 on Groupon, tried to contact the business but they never answer phone calls and never get back to me. So I requested a refund from Groupon, and they refused to refund to my credit card and just refunded me those Groupon bucks. Then I tried to make another purchase with those Groupon bucks, this time I found out that the business is no longer doing their business and I could never redeemed the voucher. Then I requested refund again from Groupon and they just keep refusing to refund to my credit card because my second purchase was made using "Groupon bucks" not cash! This is getting very frustrating and I have no idea how can I get my money back. very pissed.
Example of Groupon misleading people.
Here is an example of groupon misleading people and amazingly thousands of people fall for it. Right now they are advertising: Nioxin System 1 Cleanser & Scalp Therapy Duo Set for Normal to Thin-looking Hair 33.8 oz (1 Liter) According to them the value is $91.08 but their "special" is $45.99 so supposedly you will save 50%. Amazon is selling the same exact thing, same exact size for $41.49 here is the link to it: http://www.amazon.com/Nioxin-System-Cleanser-Therapy-Thin-looking/dp/B000NSFJCI Many other times I've seen them advertise as if the value is X and they are selling for Y (50% lower) but them when I check on-line with other sellers like Amazon I find cheaper than their 50% off. All-in-all I think groupon is turning out to be a scam. Buyer be aware!
Purchased yogurt coupons, went to the store to use they said I have to use all or lose it. I kept it for another time so I can use all of it, before I was able to do that, my voucher expired and I lost all of my money. On other occasions I purchased massage services...
Delivery Address Review
Sent item to the wrong address and wouldn't send a replacement. This process took 2.5 weeks from purchasing. Avoid!
Groupon - Merchant Service Review from Cleveland, Ohio
I have a complaint from a merchants point of view. As the manager of a company I work for, the owner and I agreed to try groupon for the first time. The rep we worked with to get our account set up was very nice....until we were all set to start selling deals. Once they started making their money off us, the rep stopped all contact and refused to return calls. If we had any questions or needed help with something, we were forced to call their 1-800# and wait on the line for god knows how long. I just found it rude and unprofessional that this rep blew us off like that. On top of all that when they set up our account, they had our company mixed up with a company of the same name from a different state which caused even more issues along the way. Rep refused to help with that as well and referred us to their corporate 1-800# again, all while acting like we were a bothee to her. Then, they promise to promote to neighboring cities and in the end, most people eho purchased our deal lived at least an hour away if not further...I don't recommend groupon to small business owners
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