Anonymous
map-marker Austin, Texas

Refund

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Groupon - Refund
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Hello, I am very disappointed with the voucher that I purchased to get my lashes done. The lash technician who is also the owner canceled my scheduled appointment twice at the last minute and when I tried for the third time to schedule an appointment she did not schedule me in a timely manner. She was also rude so I would like to cancel my voucher and receive a full refund please. I am enclosing my proof of payment for your reference.Do not
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User's recommendation: Do not go to Dream Doll lashes

Robert M Wcg

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Shipping address on delivery is incorrect

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Groupon - Shipping address on delivery is incorrect
I have been trying to get in touch with someone about the address showing in email I received . The correct address should be 7466 E Furnace Branch Road Apt 323 GlenBurnie Md 21060 is was the address I put on my order. The address they used was my old address from 8 years ago.
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Preferred solution: Deliver product or service ordered

Chaleta M

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Because i need to talk to someone

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Groupon - Because i need to talk to someone
Im not able to use my voucher because the company is not in service right now and my voucher expires on the 15th
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Loss:
$90

Preferred solution: Full refund

Linda S Uhw

Scammer

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Groupon - Scammer

I ordered a service from the air duct company who told me that they would check and clean my ducts for 40.00 something dollars when the man got to my house and told me that he couldnt do the service that I needed for the $40 I personally talk to the person at the company in November before we set up the appointment to ask him if he would do the job for what I am paying for. He said yes.

the guy gets there until we know because I have more than what the man said, he couldnt and the man said, even if I have one, they would at least clean out that one air duct, well I ended up spending $500 and he said I will get my $40 back for paying for the service. I still have not received my refund. My aunt also use your cleaning carpet service which is with the same man because I remember the voice exactly he wanted to charge her $400 when he walked in and looked at the carpets then he claims he sent out the email telling both of us about the services. I know I didnt get an email because I talk to him personally she said she didnt get an email either But my point is they put those coupons on your website and then they want to charge you two arms and a half a leg when they get to your house and thats not fair to the customer.

They are scammers and cheaters and Im sure I am not the only one they have done that too. I need to speak to somebody before I call the BBB. My Aunt want me to pay her back because I referred her. Something need to be done about him and he is not in Alabama he is out of state scamming your customers.

Thank you. 205-396-****

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Loss:
$539
Pros:
  • There are a lot of good deals
Cons:
  • Theives
  • No customer number to talk to a human being and settle dispute asap

Preferred solution: Full refund

Colette A Ecc

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Selling Groupons to Fraudulent Business

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Selling Groupons to Fraudulent Business
Selling Groupons to Fraudulent Business - Image 2
Selling Groupons to Fraudulent Business - Image 3

$40.00 This groupon is fraudulent I attached my email to merchant I contacted groupon immediately and they've done nothing!

I did not redeem the Groupon yet this Mary Nails person marked it redeem.

This is not a business.

I asked Groupon to Provide me with the merchants actual business listing and telephone number direct contact. They listed a email account only and the map address has no business nail salon.

This is Fraud and it's not the first time it's happen to me in purchasing from Groupon.

If Groupon will not help their customers then we must resort to consumer agencies and our credit cards.

There were numerous reviews posted after I bought the groupon about this Groupon yet they have not issued a refund after weeks Groupon has become a Fraudulent website selling deals without due diligence and verification.

They removed the Groupon yet never issued us the customers a refund! This is fraud

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Loss:
$50
Cons:
  • Non verified merchants most are fraud
  • Not real bushiness

Preferred solution: Full Refund and Apology and verified deals and promo code for $30off for all the inconvenience

Esther H Psa

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I thought I was buying roses, but I’m buying a discount

Groupon - I thought I was buying roses, but I’m buying a discount
I thought I was buying roses but Im buying a discount for blooms today and I want my money back can I get my ref
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Loss:
$9

Preferred solution: Full refund

Nilesh Yly

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| map-marker Van Nuys, California

Refund

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Groupon - Refund
This is the last correspondence from Groupon: Hi, This issue will be best handled by the third-party Marketplace merchant running the deal. We've sent them the information you provided to us, which you can review below. The Marketplace merchant will contact you via email within one working day from today. Regards, Groupon Customer Support ref:!00D800Khmy.!500Uj05vWTQ:ref What can you do to help me resolve this issue?
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User's recommendation: Save yourself the hassle of doing business with Groupon or Shoreline Wear.

Anonymous

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Verified Buyer
| map-marker San Antonio, Texas

Scammed

Groupon - Scammed
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I bought a Groupon for a sweatshirt. I had no idea shipping was $7.99. There was no review of the order when I put my card in. As soon as I seen shipping tried to cancel the order but they pushed it through anyway. Received the order and its a cheap tshirt, not a sweatshirt. Havent been helped by Groupon yet.
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User's recommendation: BSGOO operated by GOODEXPRESS INC.. •. Don’t purchase anything from this scamming company!

Barbara G Zpg

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I’ve tried four times to contact you as I paid to $279 for a Groupon to eyebrow builders and they redeemed it on October 1, 2023 and I’ve never used it. I’ve tried to call them and it goes to voicemai

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I’ve tried four times to contact you as I paid to $279 for a Groupon to eyebrow builders and...
I’ve tried four times to contact you as I paid to $279 for a Groupon to eyebrow builders... - Image 2
Eyebrow builders is showing I used a Groupon on October 1, 2023 that I did not. The price was $279. Redemption code 1562****.
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Loss:
$279

Preferred solution: Full refund

User's recommendation: You can’t get an answer from Groupon and I’m trying to get a refund of my $279 that a vendor said I used and I did not.

Betty M Zrm

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Obtain purchases

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Cant speak to a person. Cant obtain the many purchases that I have made throughout the holidays, some of which were gifts. I need information in order to make appointments with several services so that we can make appointments and use the Groupon! this is a very frustrating process to have to go through to use my Groupons!!!
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Pros:
  • Nicely priced deals
  • Lots of things to get

Preferred solution: Tell me how to use them before the expiration date so we can make an appointment or two or else refund my money for everything

User's recommendation: Do not bother

Sequoya Bzo

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| map-marker Columbus, Ohio

I received a damaged good

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Groupon - I received a damaged good
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I received the mkf handbag on the 11th of November. The handbag is damaged the zipper is broken. I've been trying to return or try to get return instructions so I can get a refund. I have emailed a picture and a copy of the receipt that was in the box. I keep getting different response asking for the same thing. I'm very frustrated I've used Groupon many times and never had a problem. All I want to do is return the damage merchandise and be refunded.
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User's recommendation: Don't shop Groupon

Judy H Cbp

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Literally no Customer Support

Groupon - Literally no Customer Support

Ordered Groupon for oil change but when I got to Valvoline was told that they could not accept my voucher as the code was for a Dealer in IL and I'm in IN. No problem I thought...I'd contact Groupon to see what I could do.

. If I could start the refund process I would just purchase another Groupon making sure that the correct code was there for the dealer I was at. The worker at Valvoline tried to contact Groupon as I was waiting in my car...kept getting disconnected so I tried it as well. It seems that there was a spiel on getting a Medical Alert and instead of transferring like they said they would, they just disconnected the call.

I then tried to email them the info thru Groupon's site and after putting all the info in, it would not Submit. Did this a few times as well. All I want is my refund of $26.99 back.

I was so frustrated by the whole experience that it actually cost me more to have the oil change because Gropons prices were lower and they couldn't give me the same price. I ended up paying about $15 more which I wasn't happy about but I needed the oil change and was limited on time.

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Loss:
$27
Pros:
  • Good prices
Cons:
  • No customer number to talk to a human being and settle dispute asap

Preferred solution: Full refund

User's recommendation: Be wary- even though I thought Groupon was a reliable company....their Customer Support is not

Ludmila G Tlg

The issue with purchased product had not been resolved, can't get in touch with anyone at Groupon to get help. Groupon asked me to pay for a phone call with customer service rep???!!

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The issue with purchased product had not been resolved, can't get in touch with anyone at Groupon...
Bought a tickets for one of Amsterdam museums, but when I received the tickets, their expiration date was wrong, not what it started in a promo offer
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Loss:
$5

Preferred solution: Full refund

User's recommendation: DO NOT USE those PRECARIOUS, IFFY GROUPON 'S OFFERS

Fritz E Eks

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No reservation

Groupon - No reservation
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I made a reservation i showed at the hotel i spoke to 5 people over 3 hours They sent me multiples id booking number no valid to the hotel then i had to pay a lot to be able to spent the night there and now i ask groupon for a refund,i attached all convos last night trying to get a room but hotel never found me the hotel manager even said he will contact corporate and file a complaint because it was a bad experience for me
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Loss:
$136

Preferred solution: Full refund

User's recommendation: I will not use it for even free

Marysol C Vil

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Booking issue

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Groupon - Booking issue
I made reservation 3hrs ago.. When i arrived, My booked hotel stated they do not longer accept groupon snd can not allowme to check in.. I informed groupon that if I don't get s refund immediately I would be in the streets tonight.. well they didn't only care less my money will not be refunded for another 3-5 business days and I'm sleeping in the street.
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Loss:
$315
Cons:
  • Horrible customer experience

Preferred solution: Full refund

User's recommendation: Don't book through groupon

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