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Update by user Apr 10, 2021

No nothing has been resolved no one has responded back to me

Original review posted by user Apr 10, 2021

No one hasn't gotten back to me I tried to reach out to see was it any type of way that I could change my reservations to the north side of town I'm on the wrong side of town staying at a different Hotel from my party this trip was special to me because it's my 55th birthday and other peoples are coming out to celebrate it with me but I'm on the wrong end of the strip so I wanted to reach out and see was it any type of way my reservations be transferred to another hotel it says mean did no-one have reach back out to me nor have I been able to talk to a live person it's supposed to be a memorable birthday celebration for me it is my 55th birthday and it looks like it's going to be a disaster and it has not begun yet

User's recommendation: Please check before you book through a third-party make sure you able to reach out to a live person and not Teddy or robotic automatic questions.

Preferred solution: New reservation same price range put on opposite of town my 55th birthday event is being held over there and if not a refund a full refund where I could call and make my own reservations you only get a 55th celebration once in a lifetime.

Groupon Pros: Hotel pricing was very reasonable, But however i booked the wrong side of town.

Groupon Cons: Unable to contact to get issue resolved.

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