Groupon
Reviews and Complaints
1.3M
CLAIMED LOSSES
8.9K
TOTAL REVIEWS
330K
PAGE VIEWS
39
ISSUES RESOLVED
Groupon Reviews
New Reviewer
Refund
I need help getting a refund for a Groupon. The location is not accepting them anymore. Can someone please call me back to resolve this. Thanks! Simonne 858692****
ID
Location
Los Angeles, California
Preferred solution
Full refund
I have a charge for 800 and is fraud
hello thank you for contacting me if I have a problem with the dw grupon account because last month I had a charge of 800.49 which I did not see and I tried anyway to stop it but the card where it was charged told me that I had to discuss it with you if please be It can be a refund since it was an unauthorized purchase by me
ID
Location
Sacramento, California
New Reviewer
Merchant questions
I have a customer that purchased something from my store and I dont know what to do at this point. I would like someone to give me a call back please at 901-846-****
ID
Preferred solution
I just need help with my account
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerBought a Groupon without account and can't access it
Purchases $12 Groupon for fun rush park to sent to Velazquez.Sharleen@***.com. That email has an account. I repurchased the Groupon so I need refund for the first one t
ID
Loss
$12
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerNecesito ayuda ya que se me duplicó la compra
Necesito ayuda con los pases de NY que compré ya que los pague con La American Express y me lo cobraron de mi otra tarjeta
ID
Pros
- This was wrong order
Loss
$188
Preferred solution
Full refund
New Reviewer
Merchant issues, I'm not a customer. I need to talk to a person, not email or chat
I am a merchant. Can't find a phone number to talk to a person!! 469-231-****. I'll be home Monday. Call me!!
ID
Cons
- Hard to get merchant help
Preferred solution
A phone number to talk with merchant support!
New Reviewer
Need a call back
I need a ticket reimbursement for sea world Orlando Florida. Or I would need for my ticket exportation date to be extended.
ID
Preferred solution
Full refund
My orders
I ordered products from you then canceled the orders, you havent refunded all my money. Its still at this moment posted paid to you in my account for the sum of $32 but you refunded only $16 but not the additional $32
User's recommendation: I’m not sure if I will order anything else.
ID
Location
Charlotte, North Carolina
New Reviewer
Refund issues
My Groupon refund has been sent to a inactive account. I need this issue resolved. I need the bucks sent to my Milerlight72@***.com. my work email has been gone for over 1 1/2 years. That email then was debra.may@***.fl.gov. I have been retired for over a year and 1/2.
ID
Pros
- No customer service agent
Cons
- Cant speak to a person
- Still sucks
- No support with problems-they make it impossible to contact them
Loss
$129
Preferred solution
Full refund
New Reviewer
Refund
Photo vender wont help us with codes, ready to hang advertising and shipping cost. The shipping of 3 items has no discount. The ready to hang pictures as advertised cost $7.99 each extra and the code given wont even work for use.
User's recommendation: Don’t deal with this vendor.
ID
Cons
- Can not contact customer service
Loss
$32
Preferred solution
Full refund
Need access to acct
I can't communicate on live chat and there is no phone number for live customer support. I haven't been able to order due to acct info.616-322-****. Shaun Wiersma
ID
Location
Casselberry, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerRefund
Hello, I booked a hotel for check in 21st and check out 22nd. I booked on the 21 and confirmed on the 21st after I confirmed my purchase it said that I booked for the 19 check and check out on the 20. How is that even possible when I'm booking it on the 21st for the 21st. Anyhow I let Groupon know and they wouldn't refund my money I contacted the hotel and they told me it's weird they even let me book for a past day. On top they wouldn't refund. Thank God I got capital one if they don't refund me I'm disputing with bad review.
ID
Pros
- Great deal
Cons
- Everything - they charge consumers credit cards fraudulently
Loss
$95
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerIt is almost impossible to speak to someone regarding not getting a confirmation to a concert that has already been paid for by my credit card according to my bank. I have written an explanation of th
I have not gotten a confirmation for purchased tickets for a Paul anka concert at west bury music fair. The tickets were purchased at least a week ago and the bank has confirmed that they have been paid for. I need to get a confirmation to show so we can enter the venue
User's recommendation: Do not buy through groupon.
ID
Loss
$90
Preferred solution
Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerDid not get an email confirmation for Paul anka concert oct 22
Did not receive confirmation of seats for Paul anka concert at west bury music fair oct 22. Money for tickets was taken out of our checking account. $90. Contact at 516493****
ID
Loss
$90
Preferred solution
Deliver product or service ordered
New Reviewer
Think company I bought services from has gone out of business.
I bought Groupon listed maid services on 10/15/21 and I redeemed it when I booked the service that day. They are scheduled to come tomorrow, 10/22/21, but when I called their phone number to find out what time, the number is No longer in service. So, I called the Groupon Customer Service number. It referred me to the website. I went into my stuff and started a conversation with a Live Chat person. After providing the requested info, I waited online for 50 minutes before I gave up. During my wait, I did send messages asking if he was still there. After 15 minutes and no replies, I ended the session. Not happy. Seems impossible to reach Groupon Support. They didnt used to be so inaccessible. 
Not happy.
Not happy. User's recommendation: Carefully vet the company you are buying from.
ID
Loss
$90
Preferred solution
Deliver product or service ordered
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