Groupon
Reviews and Complaints
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I need to get to my account with numerous Groupons paid for
I don’t want to rate Groupon because I have Nothing good to say
Debcarter15@***.com but I cant get anyone to communicate with me directly.
They can call and leave a message if Im unable to get to the phone in time. I will certainly call them back. Im extremely upset about this. A lot of money has been spent on canvases (I have 50 in my house) and have bought around 20 for others.
Im sending pictures of some of canvases I bought and display in my home. I also sent a copy of the last purchase I made. I have been a loyal customer for years and had to take a break because I couldnt afford to ship the Groupons I purchased for more canvases.
Needless to say, I have a lot of Groupons they wont let me get to.
- You can get good deals
- Messages say no customer service and no reply
Preferred solution: My account with the Groupon I have and purchased many Groupons which also allows a discount on more canvases. I have no idea how much money or how many Groupons they are keeping from me but it is numerous and I’m losing patience with them
User's recommendation: Watch your account closely. I’ve got a lot of money spent and they have been impossible to contact to remedy my situation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Melbourne, Victoria
Unable to redeem voucher at the salon
I bought a voucher through Groupon and went to the salon to redeem it , but after getting my service I tried to redeem the voucher and my app showing server error , even though my money has been deducted by Groupon for my voucher. So I ended up paying upfront to the salon.
Basically I paid twice.
I want my money back. Kindly resolve this issue ASAP.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNever got my refund for cancelled fishing trip also did not honor best price guarantee.
I purchased fishing trips for three separate days. The first day was for two people, while the other days were for three people.
The first two trips were cancelled due to weather. The marina contacted me by phone. The third trip was successful. Groupon, after numerous emails and chats, finally responded and then requested text message verification of the marina's cancellation, etc.
I eventually had to dispute this with my credit card company. Additionally, there is a best price guarantee and the Groupon price was around $10 more per ticket.
I showed proof of the Hubbard Marina price, which was roughly $10 cheaper, and they haven't responded to my email at all. They are deceptive and do not honor their word.
- Sometimes you get a better price on things
- No phone costumer service
Preferred solution: Price reduction
User's recommendation: Check the merchants website directly for your purchase or call merchant directly for best price.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |
Miami, Florida
Resolved: I accidentally pressed view voucher now it's redeemed
Company fixed the issue and I have been provided with apology. The representative helped promptly after complained . Groupon is great
I accidentally pressed viewed voucher now
I need a new one.
I just want a new one voucher at least thank you
User's recommendation: Don't put view voucher
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI need my keycode for MS Office I just bought from you please
Groupon took my money, never got my product key code.
I waited 2 hours for the code to be sent via email, never got it.
Then I called and got a voice mail.
I'm so disappointed.
- Great offers
- No one to speak to
User's recommendation: Questionably Reputable???
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI was told i would be reimbursed for duplicate order.
I can't get anyone on the phone to resolve this issue. I bought a duplicate of a Sam's Club membership for $70.
I cannot get a refund and have tried two times. And I'm on the phone again trying to get a hold of someone to resolve this.
- Great deals
- Poor customer service
Preferred solution: Full refund
User's recommendation: Not to buy from Groupon unless this is resolved for myself
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive full order
I ordered two separate orders of the same product, but only received one order. Groupon has made it impossible to get a hold of them.
They suggest clicking on the purchased item and then clicking on 'email them' if you have any issues. I clicked on the email button, and it did absolutely nothing. There's no phone number to get in contact with them. They are making this absolutely difficult to receive the second half of my order.
I am attaching my Groupon receipt which clearly shows I paid for two separate orders at $18.99 apiece.
One order contains two packs and 120 tablets, meaning two orders should include four packs and a total of 240 tablets. I only received two packs, not the four packs I paid for.
- Horrible customer service impossible to get in contact with
Preferred solution: I would like to have the other half of my missing order.
User's recommendation: Absolutely do not recommend Groupon their customer service is possibly the worst I've ever dealt with making it impossible to get in touch with them I will continue until I either get a refund or get the other half of my order I will be contacting the Better Business Bureau to file a complaint against them
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerFake product I received
I received a product that fake made up of all alcohol products.
I will be contacting the BBB WITH MY COMPLAINT IF NOT RESOLVED.
PISST OF COSTUMER THAT HAS BEING DECEIVED.
RUTH ANDERSON
702-759-****not to sa
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant my refund in my bank account
They just hung up on me, and I just got out of the hospital, so I don't have time to *** around like I look like *** I need to go to a specific place because I cannot drive.
- Good deala
- You may end up having to get a lawyer
Preferred solution: Full refund
User's recommendation: Call the merchant first
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPurchase
I made a purchase for a spa treatment. I never received a confirmation for the purchase and would like my money back.
I've tried calling Groupon for days now, and none of the numbers work.
I haven't been able to talk to anyone. This has been a terrible experience dealing with Groupon, and I was told highly of them.
- Deals below regular cost
- Customer service
- Fraud
Preferred solution: Full refund
User's recommendation: Do not use groupon
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Annandale, Virginia
Groupon is a good company I bought 4 mattress in the pass but now I received a wrong one I could not get contact with the seller.
I bought a mattress firm they send me a wrong mattress which is very soft I could not sleep on it.I got pain now .I prefer if you could change it send me a firm or a refunds pls.
User's recommendation: I am very sorry I could not write any recommendation before I am satisfy .
Colorado Springs, Colorado
Can not reach out to customer service
I can not complete payment and I followed instructions every step still can not reach out to customer services. Groupon probably does not want my business
User's recommendation: This is my issue that I can not complete payment
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Philadelphia, Pennsylvania
Refund
I purchased the wrong tickets and need my money back I stay in St. Louis mo Im not in PA I need to buy tickets for somewhere else please please help me I have my kids and need some help with this return please I never ment to purchase 314)305****
User's recommendation: Please help
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Houston, Texas
I need help with a Groupon that I bought.
I purchased a chuckle cheese coupon and i need to redeem it . Im at the place i need help .
The manger told me to contact Groupon for durther assistance. I need to get my cup on I spent $50 on it , and I have not been able to use my cupon .
Can someone please help me ??? I dont know what else Im suppose to do.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWrong email with purchase
I need help with the order number 1000-14****-089331 being sent to the correct email rhodesrahlea126@***.com. It was sent to the wrong email and I cant proceed with getting what I paid for and using those spa tickets.
It was sent to wrong email of rahlea.rhodes126@***.com. I no longer have access to that email.
Preferred solution: Confirmation and next steps to be sent to correct email
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