Ekrem L Vde

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Cancel order

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Groupon - Cancel order
Groupon - Cancel order - Image 2
Contains 1 confidential file for company representatives

I could not redeem the voucher as they were closed. They are located in Vegas.

I can't cancel so I am forced to go to Vegas before May to use the voucher before it expires.

I can't get my money back or credit on my account. I would not recommend them as they don’t offer refunds, regardless of the reason.

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Loss:
$58
Pros:
  • Cheaper
Cons:
  • Risky get money back

Preferred solution: Full refund

User's recommendation: Not recommended

Resolved
Ahan Nui

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| map-marker Manassas, Virginia

Resolved: I want a refund on a purchase

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Groupon - I want a refund on a purchase
Contains 1 confidential file for company representatives
Updated by user Sep 30, 2024

Company fixed the issue and I have been provided with apology.

Original review Sep 23, 2024
I requested a full refund on my Groupon purchase because the business owner was out of the country. After several attempts to schedule an appointment, I was told that the owner would not be back in the country anytime soon and would not be able to perform the service.
I then tried contacting Groupon for a refund only to find out that since my request was not in their 3 day window for refunds I could not get one.
Then I emailed their customer support and explained the situation.

They refunded me in "Groupon Bucks." Again not what I wanted and they didn't even refund me my full purchase price. This was no fault of my own and they should have refunded me my full purchase price to my bank account, not to their service's credit.
Once I use up my credit, I will not use Groupon again and will make sure my friends know about this as well!!
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User's recommendation: DO NOT USE GROUPON!!

Oaklynn Iuz

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| map-marker Orlando, Florida

I want my refund because it didn’t work

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Groupon - I want my refund because it didn’t work
Contains 1 confidential file for company representatives

I went in Sams after purchasing the groupon went shopping. In the store over an hour just for me to leave with no groceries or gas.

I am not satisfied with this experience as a matter of fact it was truly embarrassing. I just want my money refunded because it was too much of a hassle.

I will just purchase the normal way. Please refund my $25.00

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Charisse G Oxq

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I have been scammed by Groupon and the spa company

I have been scammed by Groupon and the spa company
Contains 3 confidential files for company representatives

I have tried to contact this company in regards to a service I paid for, and they are constantly ignoring me. The company even lied and sent me an email stating I had cancelled. I want a refund and will never use Groupon again, and I will tell my friends and family never to use them.

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Loss:
$55

Preferred solution: Full refund

User's recommendation: Do not use Groupon ever

Ayasha Adk

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| map-marker Edinburgh, Edinburgh

Not got package

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Groupon - Not got package
Groupon - Not got package - Image 2
Groupon - Not got package - Image 3
Groupon - Not got package - Image 4
Contains 2 confidential files for company representatives

I ordered a mattress on Groupon on the 5th of November they state its been delivered when you go to site still says in ship I contacted the company they seem very disinterested in resolving this for a big company they said it was delivered the 20th it still says out for shipping the response they sent on first occasion it was delivered 20th.greetings the second they sent an email with no proof of delivery the sent me the name address and product number. There no photo evidence where it was delivered to no remorse for the complaint it could have been delivered to anyone they havent showed me no legal documentation evidence where my mattress is its shambolic

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User's recommendation: It’s not good no communication can’t speak to anyone like talking to a robot

Resolved
Hana P Fzg

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Resolved: Very unhappy about selling deals on groupon for already closed business a d not being able to get any help from Groupon to refund

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Very unhappy about selling deals on groupon for already closed business a d not being...
Very unhappy about selling deals on groupon for already closed business a d not... - Image 2
Very unhappy about selling deals on groupon for already closed business a d not... - Image 3
Contains 1 confidential file for company representatives
Updated by user Oct 09, 2024

Company fixed the issue and I have been provided with partial refund.

Updated by user Oct 09, 2024

I got Groupon funds after all but it took so much of my time and affort...

Original review Oct 09, 2024
I bought a restaurant deal on Groupon and second day I realized that the restaurant is for many weeks permanently closed. Unbelievable .
I wanted to reach the customer service but it was possible only through email and it was second day after I LOST MY patience first day when I could not get through with refund, at all.

I could not get chat with anybody accept AI, then it want me to pay 55$ for JUST ANSWER, to become a member !!

SUCH A BS !!!
So Groupon got from easy to solve problem , a little difficult to solve problem to night mare to get anybody to solve problem .
I even let the asistent /over the mail/ know that the business I got the deal is already closed for some time and I was surprise it is still offering on the main page of Groupon email !!! Unbelievable .
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Preferred solution: Full refund

User's recommendation: The best it is to check if the business is still open before you purchase a deal .

Sandy M Gwd

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Horrible costumer service with company I purchased Groupon for

Horrible costumer service with company I purchased Groupon for
Horrible costumer service with company I purchased Groupon for - Image 2
Horrible costumer service with company I purchased Groupon for - Image 3
Contains 1 confidential file for company representatives

You can only communicate via text with the co. Their guidelines have many details to read through to make the appt.

I made a mistake with which Groupon ID number they needed and had complications finding my Groupon as well. It took time, since I was at work, to rectify the missing info. I have never been spoken to in such a deeming way from any company- I would love to attach their text, that implicates that I am stupid!! I went to my appt.

That was scheduled to find out the building is in a terrible section of town and is what I would call a very sketchy building. On top of that, the directions say to call when you arrive for your appt and I got their voice mail that states they do not take phone calls!!! I went to another tenant of the building to find out where Carpi Diem was located. I then also tried to text that I had arrived for my appt.

They responded that my appt was not booked into their calendar due to me taking time to get the correct Groupon # to them (within the same day). My drive was 40 mins.

I would like to request a refund of the Groupon. I in no way feel respected with the way Carpi Diem deals with their clientele nor do I feel safe in the building

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Loss:
$70
Pros:
  • Introduced to local companies
Cons:
  • Costumer service contact

Preferred solution: Full refund

User's recommendation: Never use this company

Duong D Wqo

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Cancel or Refund order #160727****

Groupon - Cancel or Refund order #160727****
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My flight was canceled so I can't get there on Saturday. Can I get a refund or change the day of my visit from Saturday (01/11) to Sunday (01/12)?

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Loss:
$306

Preferred solution: Full refund

Adelynn Ebx

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| map-marker Birmingham, Alabama

Disappointed with broken item

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Groupon - Disappointed with broken item

Item was received broken broken broken. Tried to reach out about the item but Groupon wants to charge a fee to talk to them about the problem.

I am usually pleased with Groupon but not now. They have not refunded my money so therefore I will never order anything from Groupon.

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Pros:
  • If it sounds too good to be true it is
Cons:
  • No way to speak to someone

Preferred solution: A refund

Anonymous

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| map-marker Staten Island, New York

Very hard to contact with customer service

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Groupon - Very hard to contact with customer service
Contains 1 confidential file for company representatives

I have an issue with my order and I cant get in touch with anyone to address my issue.groupon say $62.99 once added to cart its coming up $74.99.

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User's recommendation: Need 1800 no in the future

Angela L Udb

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| map-marker Melbourne, Victoria

I want the Groupon refound money back

I want the Groupon refound money back
Contains 1 confidential file for company representatives

Because I order the 3 ticket rock climbing in the villwood, but there said I just booked one person online we cant go in , the online did not let me filled the detail just show how many tickets we need to bought! So I want to refound memory

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User's recommendation: Just refound money

Natalie S Yuo

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Frozen site couldn’t use coupon

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Groupon - Frozen site couldn’t use coupon
Groupon - Frozen site couldn’t use coupon - Image 2
Contains 1 confidential file for company representatives

No communication with Groupon. The Groupon site froze; I couldn't use the coupon and couldn't get my money back.

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Loss:
$69
Cons:
  • No live chat or person in customer service

Preferred solution: Full refund

User's recommendation: do NOT USE GROUPON

Zuleika C Qse

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Refund

Groupon - Refund
Groupon - Refund - Image 2
Contains 1 confidential file for company representatives

They charged me double when I purchased the merchandise. I want my money back immediately.

I am not happy about this.

Ms. Chong

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Loss:
$768
Pros:
  • You can find deals
Cons:
  • You can actually just look at things on groupon and they automatically charge your card

Preferred solution: Full refund

Anonymous

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| map-marker Brooklyn, New York

Price

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Groupon - Price
Contains 1 confidential file for company representatives

Price online email is $62.99 for flower bomb 3.4 oz once put it in the cart the price raise to $74.99 wrong advertising.

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User's recommendation: False advertising

Shoneke W

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Not happy with how much

Groupon - Not happy with how much
Contains 1 confidential file for company representatives

I need a refund. I have 10 boys and they're trying to make us pay more money at the door that we don't have for each kid, plus purchase masks.

We weren't told this, so could I please get my money back? Today is my son's birthday and we need our refund.

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Loss:
$45
Pros:
  • I love groupon but wish they had a person for customer service
Cons:
  • None at the moment

Preferred solution: Full refund

User's recommendation: Need a refund still makin me pay for 10 kids outside of the coupon and pay for mask too much money need my money bck