Groupon
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
I want my items be shipped to my current resident and To inform people how such a rip-off Groupon are with NO LIVE CUSTOMER SERVICE!
On April 16, 2025, I purchased order #161313****, which is an Office 2024 Home & Business and 2024 Pro Plus, but I never received this and several more items. I have been complaining about this since April 16. I see that you all sent all my items to the wrong address or something.
2 orders of Office 2024
3 orders of Flowers Home/Business and 2024 Pro Plus
1 order of Gun Cleaning Kit
- Affordable deals
- Just want your money but dont care about satisfaction
- No live customer service
- Not worth it
Preferred solution: Deliver product or service ordered
User's recommendation: No good recommendation at all. Any company that doesn't have customer service that you can talk to, I advise no to more forward with that company. I never received none of those 6 items I purchased and it has been over 2 monthsover
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
The worst unprofessional business I've ever experienced. I've been trying to reach out to the merchant I went to today for service.
The receptionist stated to me that they had a 12:30 availability. When I told her I purchased a Groupon on May 10, 2025, she stated to me that the owner said I should text the number. When I texted your number to get an appointment time, she told me July 15, 2025.
Very unprofessional. It went from telling me that they had availability today, but when they saw I purchased a Groupon for $60.50, I was redirected.
Preferred solution: Full refund
Chicago, Illinois
Refund not received.
Groupon claim that they will give a refund for your purchase, but they don’t refund you in your original form of payment. It's been weeks and I still can't get in touch with a live person to discuss the issue. Very frustrating!!
The website says "3 days hassle- free refund guarantee", but I can't get my refund back to my original form of payment. I canceled my purchase with 24 hours.
I need the refund back!
I can't get in touch with anyone. I will reach out to BBB if necessary.
User's recommendation: Have live Customer service support available and better onlinesupport. .
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerProblem with merchant
I booked 2 vouchers for a service from the voice of beauty and I tried to use my vouchers a total of 3 times each time the merchant insisted I reschedule including the second and 3rd time when I made my way all the way to the establishment she just keeps refusing to see me
Preferred solution: Full refund
User's recommendation: Don’t book with this merchant
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCan't find groupon
I have tried to do a chat room with one of your representatives. But at the end it says I need to pay $5 to find my Groupon that's ridiculous so with that being said I need help finding my Groupon it doesn't show it in my stuff I purchased it on June 30th I have my bank receipt I need this fixed ASAP so I can use it
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Never got my tickets. I want my money back.
Paid for them July 5 to Clementon Park.
When I got to the park, I never received my tickets. My email was switched, and I basically got bamboozled.
- Great stuff
- Making sure merchants are credible
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDidn't get my my full order
I've contacted 3 times and received no response back. I ordered a shampoo set, order number 1000-14****-350767, and only got the conditioner, no shampoo.
I finally did get a hold of Groupon through Instagram, and they sent my issue to their third-party merchant. When I checked back 2 days later, Groupon stated the merchant emailed me. I haven't seen the email, and it said I picked the option of just the conditioner. That is absolutely false.
First, there are many complaints from customers not receiving the full set, and also, why would I scroll down the list to pick just conditioner and pay full price on Groupon? What's the point? I sent Groupon a screenshot of my receipt from the order, and it clearly states shampoo and conditioner set. Nowhere does it say 33oz conditioner.
Anyway, Groupon says they cannot do anything about this, and evidently, they do not vet their third-party merchants for scams. Never again will I buy from them.
- Supposed to have deals
- Use 3rd party merchants not accredited bbb businesses
Preferred solution: Shampoo that's included in my set. I received the conditioner
User's recommendation: Do not use Groupon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRIPPED ME OFF!
Bought a Costco membership on line. Nowhere does it state its only good for new memberships.
Tried to get my money back. Now they have marked it as used, so it CAN NOT BE ACCESSED AT ALL.
Took my money and I have no product! Thats theft!
- No customer service
- Bait and switch
- Fraud
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Virginia Beach, Virginia
About my purchase
Would I be able to use my voucher for tomorrow if it says it is expired on the eighth? It was for 6/7/25 the expiration they say 68 2025. I had an emergency and I am at the emergency room now I can provide proof if need to be cause someone just contact me and let me know please and thank you.
User's recommendation: Sick ppl
New York, New York
Bowlero Hazlet is permanently closed
Ordered Bowlero Groupon in Hazlet, NJ and bowling alley is permanent closed. Please refund my money. Cannot use if alley is perms closed.
User's recommendation: Sell to places closed
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Miami, Florida
Cancel a transaction
I want to cancel a transaction that I made a mistake on because the restaurant is too far from where I live.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerRefund
Still need it
Chat agent does not respond I need help and I do t understand why I cant speak to a live agent to help me
- Difficult to get in touch
Preferred solution: Full refund
User's recommendation: Refuse to purchase
Detroit, Michigan
Voucher not received
I paid and never received the voucher and no one will help extremely disappointed and will never ruse this service again. Do not buy anything through Groupon. You are better off just paying full price.
User's recommendation: Do not buy from groupon
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Bury, Borough Of Bury
Wrong size mattress sent
We paid for a single 165 and a small single has came I really need this sorted as soon as possible my number is 0776606**** The label says 3ft its not 3ft we measured it its a small single .
Houston, Texas
Didn’t receive my merchandise
No one to talk to no quick response. Made a payment didn’t receive the item and could not reach anyone on the phone or email.
I didnt receive my product and I need a refund. Purchased a masssge package an did not get it$179.00 I need someone to help
User's recommendation: Never
Thank You for Your Reply! We are processing your message.
Your comment is successfully posted.
Xan you provide me with the contact for groupon on Instagram please