Groupon Reviews and Complaints
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I purchased a refurbished MacBook from Groupon and what I received was a laptop that had NOT been refurbished and had security software and locks on it belonging to a school district in Illinois. Groupon told me they would deposit $53 Groupon Bucks in my account and I...
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Review
Product
Cons
- Stole my federal student aid
- Refused to overnight what i paid for to fix their incompetency
- Censored my warnings to other consumers
Reason of review
Fraudulent advertising, product not as described, uncooperative customer service, censorship of my right to warn others of my experience
Loss
$500
Preferred solution
written apologies from all customer service people involved, donation to educational scholarship fund for underprivileged youth, donation of 10 laptops to a school of choice, overnight me a functioning laptop, public apology & admit of censorship on FB
Tags
Groupon - Ripped off by A SPA treatment
My son bought a groupon for Garden Gate Message in Portland, OR. In July I called for an appointment. It expires Sept 7th, the online booking starts September 10th after it expires. I called the number every day for 2 weeks and they NEVER returned my calls and I was even pleasant. They don't deserve to be in business....
Review
Reason of review
Poor customer service
Loss
$39
Preferred solution
Full refund
I got rip off by groupon.
Groupon ,the online business from hell,the minute they get on to a customer credit card account,they will draw every penny you have on your account.
Review
Service
Pros
- Nice advertising
Cons
- No honor to me for there mistake
- Rip off customer credit card account
- Customer service and that they ignore emails
Reason of review
Problems with payment
Loss
$118
Preferred solution
Full refund
Cant log in groupon to redeem voucher for days
Its been days and none of us can log in. Kept trying to change the password but than it shows opsss something went wron try again in few minutes.its been days.i have an appointment and i cant redeem the voucher. Im very angry and embarrassed . Like its not enough that they hate us being groupon costumers
Review
Groupon in Syracuse, New York - Charged for item I viewed but didn't agree to buy
I was just charged for an item I never agreed to purchase. I wouldn't be angry but this is the second time in a week that it happened. The 1st time I tried to reach customer service was on Saturday. I got a message stating customer service was closed, call back Monday. I called Monday and was told customer service was only available on line. This time I tried to live chat, I got a message that there was no one available for live chat. I've tried 3 times to cancel the item I was charged for, I'm still not sure it worked. I did purchase something on Friday, before that its been since before Christmas last year, I had no problem at that time.
Review
Groupons is a total scan
Purchased a flying lesson for my daughter. She was sooo excited but her birthday is during the winter so she wanted to wait until warmer weather to redeem it. Tried to redeem today (July) and discovered that the company website is unavailable and the phone number is disconnected. Went onto my groupon account and saw that at some point they "refunded" my money. Checked with my bank checking from my date of purchase through today's date and there was never a refund to my account. Checked my emails and there was never was never an email stating that this was cancelled. Now I'm out $100 and my daughter is out a gift.
Review
Cons
- Unscrupulous
Reason of review
Item cancelled without notification and supposedly refunded but bank says never refunded
Loss
$99
Preferred solution
Full refund
Tags
Groupon in Los Angeles, California - Non existent customer service
Groupon charged me for THREE JARS of advanced neck cream when I was attempting to buy One. My PayPal wasn't loading up. Then groupon went ahead and used a Visa account of mine! Now I cannot write to Groupon since there is no email for them, there is no phone number and I have no way of accessing my personal info to remove the visa card they have for me on file. They're disgusting.
Review
Service
Reason of review
Problems with payment
Groupon - Horrible customer service
The program itself messed up my purchase and then when I contacted customer service to correct it, they simply said "too bad, can't help you" I've never seen such poor online support. I could understand if I had done something that violated conditions, but I didn't. Groupon has so little companies that offer deals on their site, they can't afford to be losing the few customers that are left.
Review
Service
Pros
- Rare good deal
Cons
- Customer service horrible
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
What is wrong with Groupon!!
July 14, 2019. I am trying to buy an unlimited boxing at 5 Star Fitness in Stoney Creek. They had a GREAT deal happening for one day and the damn Groupon website is down. At first, it wasn't. It allowed me to update my debit card info then shut down!! I am EXTREMELY frustrated and pissed off. Fix your site so people can log in.
Groupon in West Memphis, Arkansas - I have not received my full orders
I ordered a iPhone case and I had not received it yet
Review
Reason of review
Problem with delivery
Preferred solution
Price reduction
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