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Katina D Jll
map-marker Milwaukee, Wisconsin

Money back

Groupon - Money back

Made a purchase for [PERSON_NAME] [PERSON_NAME] on my baby's birthday and never received it. I ordered the [PERSON_NAME] [PERSON_NAME], paid for it, and it wasn't there.

I didn't receive any coupon or anything to verify that I paid for it.

All I got is my bank statement and this picture that I just sent y'all. I want my money back or I won't when I purchased.

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Kevin T Vlw
map-marker Van Nuys, California

I purchased the wrong order

Groupon - I purchased the wrong order

When I go to the shop, the shop said they don't use this Groupon on my car, so they say I have to return it, and you can give the boss a call.

User's recommendation: I purchased the wrong order from Groupon

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Anita M Rra
map-marker West Covina, California

Dispute a charge

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AI Highlights
  • Charged automatically without full approval.
  • Couldn't view all charge details before payment.
  • Request credit despite nonrefundable policy.

Yes, you automatically charged me for an item today that I did not give my full approval for. I wanted to view all the charges for the item, but it automatically charged me.

I don't think that's fair. I should've been able to look at every detail of the charge, but you automatically took my payment. And I would like credit for it. Your chat box said I could not because the item was nonrefundable.

I should be given at least an hour to 24 hours to change my mind even though it says it is nonrefundable. I don't think that's acceptable.

Nonrefundable. I should be given at least an hour to 24 hours to change my mind even though it says it is nonrefundable.

Loss:
$138
Pros:
  • Prices are good
Cons:
  • Show full prices
  • Including taxes before the item is automatically charged

Preferred solution: Full refund

User's recommendation: Don’t add your credit card in for automatic payments. Do it each time so you can make sure all the charges and the item you want is correctly charged.

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Michael S Txk
map-marker Yonkers, New York

Voucher issue

Groupon - Voucher issue

I paid for a coupon. Its BJs membership Afro paid for it.

I saw that it has to be first time customers.

Im already a customer at BJs so I need to cancel this voucher. What do I do?

917868**** please Cantact me via phone or email or just cancel.

Loss:
$50
Pros:
  • Savings
Cons:
  • Not all details are provided before purchase

Preferred solution: Full refund

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Valter A

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Columbia, Maryland

I purchased a voucher on February 28th,...

Groupon - I purchased a voucher on February 28th,...

I purchased a voucher on February 28th, but I have not received the confirmation email. I plan to use it this coming Friday, the 24th. I need your help.

Pros:
  • Better price
Cons:
  • Hard time getting customer service

Preferred solution: Deliver product or service ordered

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Sherica Sky
map-marker San Antonio, Texas

Still haven’t received tickets I purchased on march 27

Groupon - Still haven’t received tickets I purchased on march 27

I purchased trampoline tickets in march 26 I still havent received them and it is may 16 I need someone to reach out to me and let me know how I can either get the tickets or a refund

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Saqiya J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Las Vegas, Nevada

Lost out on money and room Groupon. A scam!!!!

AI Highlights
  • They updated my room hours just before it was too late to change.
  • I was put on hold and escalated, with a response at 6:30 after starting at 3:30.

I was told they updated my info for my room hours before it would be too late to change it. I kept getting put on hold and escalated.

I did not get a response until 6:30 when I started speaking with them at 3:30! And this is what I was told!

Loss:
$89
Cons:
  • Scam

Preferred solution: Apology refund or another room immediately!!! Im or here on vacation with no where to stay !!!!!!!!

User's recommendation: *** no

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Anonymous
map-marker London, England

I need a refund for my office program I...

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I need a refund for my office program I can not get the download to obtain a paid program.

Please can you sort out this problem asap.

From [PERSON_NAME]

19 NW2 5PP

User's recommendation: Poor

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Misty C Yau

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Item bought is not showing up to be redeemed.

Groupon - Item bought is not showing up to be redeemed.
Groupon - Item bought is not showing up to be redeemed. - Image 2

I bought a couple's massage and now it is not showing up on my Groupons. I have attached pictures to verify I paid for this, although it is not showing up.

Loss:
$80

Preferred solution: I want to be able to use the Groupon for the couples massage I paid for.

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Etrinidy P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Miami, Florida

Refund for amusement park tickets

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AI Highlights
  • Refused entry due to shorts labeled hazardous material.
  • Long-time customer upset by a dress-code policy while seeking a cheap family vacation.
Groupon - Refund for amusement park tickets

Every ride I tried to get on refused to let me on due to my shorts being hazardous material. I've been a customer for too long to be dealing with a situation such as this.

When all I'm trying to do is have a nice cheap vacation with my family, I'm very angry about this and highly upset. The dress code is extremely ridiculous and unacceptable.

Loss:
$108

Preferred solution: Refund or Date change

User's recommendation: Never Again

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Shardanay W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Refund

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AI Highlights
  • Purchased a Jiffy Lube oil change coupon.
  • Groupon issued a nonusable coupon code; bought another coupon totaling $140 and still waiting.
Groupon - Refund
Groupon - Refund - Image 2
Groupon - Refund - Image 3

Purchased a coupon for a jiffy lube oil change. Four days later all oil was gone from engine and no refund has been issued from either party instead of Groupon refunding me they gave me a coupon code that could not be used resulting in me purchasing an additional coupon to get another oil change totaling $140 very disappointed in this experience and have yet to get my money back from either party

Loss:
$140

Preferred solution: Full refund

User's recommendation: Do not purchase

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Dwayne N

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

AI Highlights
  • Went to Seatek Tire and Auto for wheel alignment and tire balancing.
  • They damaged my newly painted rims and the interior of the driver-side door.
Groupon - Refund
Updated by user Apr 02, 2026

There is no one that you can talk to which is not good when money is involved!

Original review Mar 30, 2026

I went to seatek tire and autotext also known as Goodyear tile and automotive to get a wheel alignment and a tire balancing As they perform the service they damage my rims that were newly painted and the interior of my driver side door front driver side door

Loss:
$109

Preferred solution: Full refund

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Karma S Anc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Floral Park, New York

I want to delay the purchase I have for today for May 15 and 16 please

Groupon - I want to delay the purchase I have for today for May 15 and 16 please

I have a purchase at Hilton Niagara Falls for today, April 9, and 10, but I had an emergency this morning. I can't make it today. Please, I want to delay this purchase I have today for May 15 and 16.

Loss:
$586

Preferred solution: Keep this purchase for May 15 and 16

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Sylvia C Rrm

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Would like to speak mega yacht booking

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AI Highlights
  • Customer reports horrible service and no contact.
  • Alleges money was taken for nonexistent events and plans to seek legal action.
Groupon - Would like to speak mega yacht booking
Groupon - Would like to speak mega yacht booking - Image 2

You have horrible service you dont contact your customers back and you steal their money for events that I dont even exist. Im going to screenshot this and put it public so that everyone will know not to deal with you. also, Im going to contact Legal services to see what I can do as far as getting my money back from you scam artist.

Loss:
$200

Preferred solution: Full refund

User's recommendation: Very unsatisfied customer

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Porterville C

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Folsom, California

Did not resolve anything

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Groupon - Did not resolve anything

I ordered a two-ticket round trip from Catalina Island to Long Beach, and my confirmation email was never received. So I called to get that addressed, but no help was given.

Loss:
$110
Pros:
  • Good deals
Cons:
  • Bad service

Preferred solution: Full refund

User's recommendation: Fix the issue

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