Lavern Kxf

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| map-marker Orlando, Florida

My voucher was in my coupon which I purchased

Groupon - My voucher was in my coupon which I purchased
Groupon - My voucher was in my coupon which I purchased - Image 2

I bought a coupon on Ideal Image cooling sculpture and I looking for my voucher and I cannot find it to book an appointment

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Tamika H Vez

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Groupon refund/ business closed

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Groupon refund/ business closed
Groupon refund/ business closed - Image 2

Every time I send the requested information, I get someone else and have to keep starting the process over and over. The company is closed and I need the refund to be sent to the gift card that was sent to me.

This has been going on for 4 days now. Someone like a manager needs to contact me or I will contact BBB for fraud.

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Pros:
  • Company is a fraud
Cons:
  • Company closed not there

Preferred solution: Full refund

User's recommendation: No if I don't get this resolved

Sara A Olt

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Retailer no showed

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Groupon - Retailer no showed
Groupon - Retailer no showed - Image 2

I arrived at my appointment on time; it's very far away for me and the retailer was a no-show. When I called her, she didn't even realize she had me on the schedule.

The place was closed.

Groupon marked my voucher as used when I did not use it. (See pictures).

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Loss:
$41
Cons:
  • Not reliable

Preferred solution: Full refund

Amesha Eqw

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Verified Reviewer
| map-marker Princeton, Indiana

I can’t believe that because of Covid, you have closed your offices and now have no way to communicate with a live person very unpractical business tactics The reason I was trying to get a hold of you

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Groupon - I can’t believe that because of Covid, you have closed your offices and now...
Groupon - I can’t believe that because of Covid, you have closed your offices... - Image 2

You could first start by opening up your office or getting someone to answer the phone instead of going to a site and tried to talk to a robot about whats going on with the problem I was having I had just opened the Groupon for an oil change and the gentleman told me to give him my card and he charged me for the oil change and I told him that I had Groupon and he said I needed to fill it out little did I know that after I filled it out I would get charged for an oil change that I already had when I called my bank and told them that I had two charges from the Valvoline drive-through they told me to call you or talk to them. I went back to the Valvoline oil change and they told me they could not do anything about it to get a hold of you.

I spent over 45 minutes trying to talk to someone googling everything I could about you and never did get a response. The only response I got was I could pay a dollar and then for $46 a month I could get help this is totally ridiculous and your company is totally ridiculous , so now I have $64 taken out of my account and 80 some dollars for oil change not happy about this and think you need better ways to communicate

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User's recommendation: that you don’t answer any questions when you’re looking at the coupon because it will automatically charge you for whatever service you’re looking at

Nykia P

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Took my money

Groupon - Took my money
Groupon - Took my money - Image 2

Spend $111 and have not received my tickets. Can you please refund me or give me my tickets please? That's too much money to go to waste.

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Loss:
$112

Preferred solution: Full refund

Farzan S Dtk

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Problem with a Groupon merchant does t accept it

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Problem with a Groupon merchant does t accept it

I purchased a Groupon. It's a 4-wheel alignment for my car.

I went to the shop and they said they don't do it. Groupon doesn't refund my money. No one even picks up the phone. It was a really bad experience.

I will never use Groupon again.

It's just a waste of money. I wasted $70.

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Loss:
$70
Pros:
  • No pros
Cons:
  • It is scam they take your money

Preferred solution: Full refund

User's recommendation: Don’t buy nothing on Groupon. No customer service at all.

Scott L Crm

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Nothing was done

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Groupon - Nothing was done

I purchased a Groupon for 40 units at $350.00 for Botox at Pearl Laser Treatment in Boca Raton, Florida. I attempted to schedule an appointment and was informed that they do not accept Groupon.

I would like to be fully reimbursed or have all the money credited back into my account. Scott Lewis (stl604@***.com)

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Loss:
$349
Cons:
  • Solving issues for customers

Preferred solution: Full refund

User's recommendation: Do not use groupon. They are a fraud!!!!

Etty Kom

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| map-marker Seffner, Florida

I purchased a service and can not speak to anyone

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Groupon - I purchased a service and can not speak to anyone

I'm requesting a refund. I purchased The Wellness Center South Tampa couples massage on 9/30, and I can not reach anyone to use the voucher, I've been calling since 9/30 no answer.

I know I'm trying to speak with someone at Groupon and there is no way to do so. I would like a refund.

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Shaun G Xtm

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Not receiving credit after going through all the correct steps for a refund.

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Groupon - Not receiving credit after going through all the correct steps for a refund.

My name is Shaun. I canceled some Groupons due to a family emergency.

I'm calling because I did not receive a refund for the Groupons after going through all the correct steps and never hearing back from Groupon.

I would very much appreciate a call at 612-368-**** for my inconveniences and to learn more about better processes. Thank you.

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Loss:
$500
Pros:
  • Good discounts for personal
  • Couples and family events
Cons:
  • Lack of communication from the company or the phone and online

Preferred solution: Full refund

Howard S Szm

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Dispute

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I am a victim of buying two car wash coupons for both my cars. Both of them cost me $21.18, so basically, it's $42.36.

Everyone made money and I, the customer, lost my money as I tried to redeem the voucher.

I had a situation where my cousin died in a car accident, so I had to prioritize his death over getting a car wash. I've been to this place so many times and it just hurts that this is the way I am treated.

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Loss:
$4236
Pros:
  • I like groupon discounts to reputable services
Cons:
  • No person contact

Preferred solution: New vouchers to use for my 2 cars

User's recommendation: If this happened to me it can happen to you

Julia B Lmi

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Cancel a Groupon and get Groupon bucks

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Cancel a Groupon and get Groupon bucks

I called the number, and a voicemail came on. It said to handle this through Groupon Help, and that was it. They hung up.

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Cons:
  • Terrible customer service

Preferred solution: To cancel the Groupon and just give me Groupon bucks for what I paid for the Groupon. We don’t live near Las Vegas and we couldn’t use it when we were there because we had to leave to go home because my daughter passed away.

User's recommendation: Give a number that you can talk to a live person

Tiffany J Qms

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Refund

Groupon - Refund
Groupon - Refund - Image 2
Groupon - Refund - Image 3

I can't speak to anyone. I've been trying to get a refund and nobody will answer the phone.

I still haven't received my money back. They mentioned something about a three-day period, but I responded as soon as I attempted to purchase it, and I still haven't gotten a refund. I have proof that I paid cash for it in-store.

I don't agree with how things have been handled. I'm not trying to get one over on anyone - I'm just a single mom trying to make ends meet.

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Loss:
$20
Cons:
  • If they would look i did with 3 days an

Preferred solution: Full refund

User's recommendation: Read before u order I couldn’t even get a refund for something I still ended up spending double in store

Rachel D Icp

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The price difference

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Groupon - The price difference
Groupon - The price difference - Image 2

Well last night I tried to purchase the Groupon deal for jevederm ultra 3 and it kept saying that its failed payment. So I called my bank and they wanted to make sure Im the authorized user who made the transaction and I told them yes.

So they told me try again to make the purchase in a few minutes and I did and it said it went through. When I went to my appointment they said the purchase didnt go through and I didnt receive a confirmation also. So I had to go through purchasing the juvederm again through Groupon and the price went from $274 to $339!!!

I was charged $59 more! Groupon should credit me the difference due to this inconvenience!

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Loss:
$60
Pros:
  • Good deals of expensive items
Cons:
  • Prices on purchases change

Preferred solution: Price reduction

User's recommendation: Don’t know

1 comment
Guest

You sound upset writing this, maybe you need a better fitting bra.

Daniel F Smj

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Went and bought two packages for Hotel got bedbugs

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I went to the Wilderness Hotel in Wisconsin Dells and reserved two rooms. We saw bedbugs in both rooms.

A cleaning crew came and cleaned the rooms. They told us they had bedbugs just three weeks ago but thought they had gotten rid of all of them. I spoke to the manager, who looked at me as if I was crazy. I showed him pictures of the bedbugs in my room.

He said, 'Okay, I'll give you a different room since you're staying another night'. He told me to go to Groupon if I want my money back because they don't receive the money, Groupon does. However, he assured me I'd get a full refund. Then, he threw five dollars at me, but I threw it back at him and said, 'Keep your five bucks'.

I came home, took off most of my clothes outside and now we have bedbugs in our house. Thank you, Wilderness.

Thank you, Groupon. No one has responded.

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Loss:
$480
Cons:
  • No communication
  • Customer service

Preferred solution: Full refund

User's recommendation: Don’t go to wilderness hotel in Wisconsin Dells definitely don’t use Groupon

1 comment
Lorraine T Nui

Groupon has failed us. And so has holiday inn express Carlsbad ca.

Peter T Yef

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Unable to speak to anyone

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Groupon - Unable to speak to anyone

Unrecognized transaction on my credit card. I never made a transaction on that date and amount on Groupon.

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Loss:
$49
Pros:
  • Convenience
Cons:
  • Risky due to poor business practices and customer service

Preferred solution: Full refund

User's recommendation: Live customer service