Contact Groupon Customer Service
Groupon Phone Numbers and Emails
Toll-Free Number:
-
(866) 956-1276Merchant Support
Groupon Emails:
How to Contact Groupon Customer Service?
Groupon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Groupon Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Groupon is 8669561276. 26% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Groupon may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Groupon Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Groupon is 8669561276. 26% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Groupon may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Groupon mainly because of refund, product/ service, payments and charges.
3% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Groupon is support+android@groupon.com. 34% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Groupon Website:
Groupon Help Center:
Corporate Office Address:
Groupon Customer Service Reviews
Sad that for 4 days no answers to why I couldnt download the voucher. The voucher finally downloaded only 3 days before I needed it.
So frustrating to say the least. Horrible customer service.
How Good is Groupon's Customer Service?
Summary of Groupon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Groupon?
Refund Question:
- “Refund”
- “Refunded”
- “I need refunds”
Product/ Service Question:
- “Problem with providet”
- “Complaint about my service”
- “Missing Tickets already purchased”
Payments and Charges Question:
- “Paid for tickets but didn’t get confirmation number yet”
- “Double charge”
- “2 transaction were made today and I need to cancel”
Request for Information Question:
- “I want to redeem my voucher but having trouble and need help! Thank you!”
- “How do i use groupon credits”
- “How to retrieve vocher”
Activation/ Cancellation Question:
- “Cancellation”
- “Cancel item”
- “Cancel a purchase”
Shipping and Delivery Question:
- “Wrong address”
- “Did not receive product ordered”
- “Never received any meal after paying for it”
Account Question:
- “Regarding Costco membership carc”
- “Promo code”
- “The email on the account isn't able to get any more mail sent to it and I want to change it so I can redeem my membership that I recently purchased”
Return/ Replace Question:
- “Return”
- “Incorrect bookings”
- “Return bad oroduct”
Staff Question:
- “Horrible service”
- “Resume service”
- “Unused services & no refund provided”
Cards Question:
- “My card was overcharged”
- “About Costco gift card”
- “One card pending”
Website/ Application Question:
- “Didn’t receice instruction to download MS Office for Mac yet.”
- “Website broken”
- “Problems with website”
Employment Question:
- “Place is not set up for the job”
- “VS – FXHC – W499 – LWL4 – F5CY”
- “Becoming a merchant”
Other Question:
- “Can’t find my order”
- “Park and jet”
- “Merchany”
Compare Groupon Customer Service To
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