Contact Information

Groupon Phone Numbers

  • (800) 952-5210
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Groupon Email:

Corporate Office Address:

Groupon, Inc.
600 West Chicago Avenue
Chicago, Illinois 60654
United States

Help in Social Networks:

Summary of Groupon Customer Service Calls

3020 TOTAL
CALLS
2% SUCCESSFUL
CONNECTIONS
01:00 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Groupon to Ask about:

Refund Question:

  • “Refund a payment”
  • “Order refunded”
  • “Need refund”

Activation/ Cancellation Question:

  • “I want to cancel an order”
  • “Want to cancel an order.”
  • “Cancel order”

Payments and Charges Question:

  • “Multiple charges”
  • “Redemption of coupon”
  • “I was charged for something i cancelled” , Review # 1732399

Shipping and Delivery Question:

  • “Item not delivered/received”
  • “I did not receive my item I ordered online”
  • “No name and error on shipping address”

Request for Information Question:

  • “Checking on a purchase” , Review # 1732659
  • “Order still not confirmed yet”
  • “Question about purchase type”

Return/ Replace Question:

  • “Need to change an order”
  • “Returns”
  • “Need to return items”

Product/ Service Question:

  • “I order a computer and received an email and it's for 2 I only wanted one” , Review # 1732386
  • “Voucher code not working”
  • “My tickets arent workin”

Account Question:

  • “Can't log in”
  • “I need help with my account canceling order” , Review # 1729844
  • “Money was taking from my account”

Cards Question:

  • “Check credit card on file”
  • “My card was charged twice and i didnt buy anything”
  • “Can’t use my 100 Groupon card”

Staff Question:

  • “Customer service”
  • “Misleading service” , Review # 1730017
  • “For a services not done”

Website/ Application Question:

  • “Website down”
  • “Trouble with website”
  • “Website”

Employment Question:

  • “I am calling you guys because this morning are use my debit card for the Sam's Club membership and you guys did not send me The code that I need it”

Other Question:

  • “Missing remote”
  • “Oders,orders never went thru, trying to reordder and price changes”
  • “Orders not showing up in cart”

Groupon Rating Stats

1.5 out of 5 stars
based on 309 reviews
See all 718 reviews

Rating trend

About

Groupon Terms of Service
The User may unsubscribe at any time. Welcome to the Groupon Site (defined below). By using it, The Customer are agreeing to these Terms of Use (defined below). Please read them carefully. IF THE CLIENT DO NOT AGREE TO THESE TERMS OF USE, IMMEDIATELY STOP USING THE SITE AND DO NOT USE ANY GROUPON SERVICE, PARTICIPATE IN ANY PROGRAM OR PURCHASE ANY VOUCHER, PRODUCT OR OTHER GOOD OR SERVICE OFFERED THROUGH THE SITE. Certain Merchant Offerings, Products, other available programs and pricing on the Site may change at any time in Groupon's sole discretion, without notice. The Site, any content on the Site, and the infrastructure used to provide the Site are proprietary to Website Groupon's' affiliates, Merchants, and other content providers. By using the Site and accepting these Terms of Use: (a) Groupon grants The Customer a limited, personal, nontransferable, nonexclusive, revocable license to use the Site pursuant to these Terms of Use and to any additional terms and policies set forth by Groupon; and (b) The Client agree not to reproduce, distribute, create derivative works from, publicly display, publicly perform, license, sell, or re-sell any content, software, products, or services obtained from or through the Site without the express permission of Groupon.
To read more: https://www.groupon.com/legal/termsofservice
Groupon Privacy Policy
By using Groupon's' Site, The User agree to Company's Terms of Service and consent to Groupon's' collection, use and sharing of The Client's information and data, and other activities, as described below. By using the Site, The User agree to the terms of this Privacy Statement. If The Customer do not agree with the practices described in this Privacy Statement, please do not provide Website with The User's personal information or interact with the Site. Website may modify this Privacy Statement at any time. If Groupon make any material changes, The Company will notify The User by email (sent to the email address specified in The Client's account) or by means of notice on the Site prior to the change becoming effective. The Client can determine when this Privacy Statement was last revised by referring to the "Effective Date" above. This Privacy Statement does not apply to the collection of information in any way other than as listed above.
To read more: https://www.groupon.com/legal/privacypolicy
Groupon FAQ
To read more: https://www.groupon.com/faq
Top Groupon Services

Customer Care, Deal, Shipping Service

Top Groupon Products

Coupon, Gift Card, Massage Coupon

Groupon Pros and Cons

Pros: No previous problems prior to this unresolved issue, Discounts, Good prices, Website, Rare good deal

Cons: Customer service, Zero access to customer service, Lousy customer service, Lack of response, No honor to me for there mistake

Summary

Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon is ranked 37 out of 303 in Gift Cards, Rewards and Cashbacks category

Area Served

USA

Payment Methods

VISAMasterCardDiscover

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