Groupon Phone Numbers and Emails

Toll-Free Number:

  • (888) 375-5777

Customer Service:

  • (888) 375-5777

For Merchants:

  • (888) 582-4354

Headquarters:

  • (312) 334-1579
  • (866) 956-1276

Groupon Emails:

Accessibility
affiliate@groupon.com
Partner Network
Legal
Compliance Team, GDRP Inquiries, Privacy Inquiries (UK), Privacy Inquiries (USA)
dmca@groupon.com
Trademark Inquiries
More phone numbers and emails Less phone numbers and emails

Groupon Contact Information

Groupon Website:

Groupon Online Chat:

Corporate Office Address:

Groupon, Inc.
600 West Chicago Avenue
Chicago, Illinois 60654
United States
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Groupon Rating Based on 3.6K Reviews

Rating details

1.6
more details
Customer service
Website
Reliability
Product or Service Quality

Rating stats

Rating trend

Summary of Groupon Customer Service Calls

72.5K TOTAL
CALLS
01:05 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Groupon Customer Service?

Refund Question:

  • “Refund my money”
  • “Refund”
  • “Refund - company won't take voucher”

Activation/ Cancellation Question:

  • “Cancelation”
  • “Canceling groupn”
  • “Groupon needs to be canceled”

Payments and Charges Question:

  • “Want to change coupon number”
  • “Trying to use coupon i need help”
  • “Wrong transactions wanna cancel it”

Shipping and Delivery Question:

  • “Did not receive groupon”
  • “Didn't receive confirmation on my purchase”
  • “Product not arrived”

Request for Information Question:

  • “Customer assistance”
  • “I have questions about my Groupon”
  • “Brought a group on I want to see how to redeem my voucher to pick the time”

Return/ Replace Question:

  • “I need the return label”
  • “Change address in a shipment”
  • “Return groupon”

Product/ Service Question:

  • “My groupon is not working”
  • “Voucher not working”
  • “Purchased voucher for skydiving and they told me I couldn't go because they cannot find my name in the system even though I pay my other fees. So I would like to get my Groupon credit back.”

Account Question:

  • “Bought a Groupon without account and can't access it”
  • “Can't login nor retrieve my voucher”
  • “Got kicked out of my account has to make a new one And I can't get my purchases”

Staff Question:

  • “To call vendor to get service booked on Groupon”
  • “Cause your customer service sucks ***”
  • “Paid for a service and still have not received confirmation”

Cards Question:

  • “Giftcard”
  • “No e gift card”
  • “Used someone's credit card to purchase”

Website/ Application Question:

  • “Incorrect labeling on your site need to cancel order”
  • “Site keeps saying my password and email are wrong”
  • “Website down and need to use Groupon now. I need a refund”

Employment Question:

  • “1099k”
  • “Facility not willing to do there job.”
  • “Not getting paid for my adds jobs”

Other Question:

  • “Said I used my voucher. I did not”
  • “Sams Club Membership”
  • “Error on tickets”

About

Groupon Terms of Service
The User may unsubscribe at any time. Welcome to the Groupon Site (defined below). By using it, The Customer are agreeing to these Terms of Use (defined below). Please read them carefully. IF THE CLIENT DO NOT AGREE TO THESE TERMS OF USE, IMMEDIATELY STOP USING THE SITE AND DO NOT USE ANY GROUPON SERVICE, PARTICIPATE IN ANY PROGRAM OR PURCHASE ANY VOUCHER, PRODUCT OR OTHER GOOD OR SERVICE OFFERED THROUGH THE SITE. Certain Merchant Offerings, Products, other available programs and pricing on the Site may change at any time in Groupon's sole discretion, without notice. The Site, any content on the Site, and the infrastructure used to provide the Site are proprietary to Website Groupon's' affiliates, Merchants, and other content providers. By using the Site and accepting these Terms of Use: (a) Groupon grants The Customer a limited, personal, nontransferable, nonexclusive, revocable license to use the Site pursuant to these Terms of Use and to any additional terms and policies set forth by Groupon; and (b) The Client agree not to reproduce, distribute, create derivative works from, publicly display, publicly perform, license, sell, or re-sell any content, software, products, or services obtained from or through the Site without the express permission of Groupon.
To read more: https://www.groupon.com/legal/termsofservice
Groupon Privacy Policy
By using Groupon's' Site, The User agree to Company's Terms of Service and consent to Groupon's' collection, use and sharing of The Client's information and data, and other activities, as described below. By using the Site, The User agree to the terms of this Privacy Statement. If The Customer do not agree with the practices described in this Privacy Statement, please do not provide Website with The User's personal information or interact with the Site. Website may modify this Privacy Statement at any time. If Groupon make any material changes, The Company will notify The User by email (sent to the email address specified in The Client's account) or by means of notice on the Site prior to the change becoming effective. The Client can determine when this Privacy Statement was last revised by referring to the "Effective Date" above. This Privacy Statement does not apply to the collection of information in any way other than as listed above.
To read more: https://www.groupon.com/legal/privacypolicy
Groupon FAQ
To read more: https://www.groupon.com/faq
Top Groupon Services

Customer Care, Deal, Shipping Service

Top Groupon Products

Coupon, Massage Coupon, Hotel Room Coupon

Groupon Pros and Cons

Pros: Good deals, Good prices, Never had any problems until now, Unable to get quick customer service, No previous problems prior to this unresolved issue

Cons: Customer service, No customer service, Groupon should be easier to contact when issues occurr, It is impossible to get to customer service, Cannot talk to a person

Related Companies

Groupon UK, Groupon Belgium

Summary

Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon reviews and complaints

Groupon is ranked 49 out of 205 in Gift Cards, Rewards and Cashbacks category

Area Served

USA, Worldwide, Canada, Australia, UK

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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