Contact Groupon Customer Service
Contact Information
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Summary of Groupon Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Groupon to Ask about:
Refund Question:
- “Refund”
Product/ Service Question:
- “Change Dates for an Event”
- “Can’t redeem vouchers”
- “Problem with order” , Review # 1227914
Payments and Charges Question:
- “Overcharged”
- “Billing”
- “Charged twice for one item”
Activation/ Cancellation Question:
- “Cancel select”
- “Cancel order”
Request for Information Question:
- “About a groupon l bought”
- “Groupon select”
- “Checking on a purchase”
Return/ Replace Question:
- “Used warranty, haven't received replacement”
- “Return”
- “Need to change an order” , Review # 1677313
Cards Question:
- “Carges to my card”
- “Credit card failure”
Shipping and Delivery Question:
- “Where's my stuff?”
Account Question:
- “Unable to access my account and redeem my voucher” , Review # 1559559
Other Question:
- “Voucher”
- “Wrong size sent”
- “I don't have my vouchers”
About
Pros: Discounts, Website, No previous problems prior to this unresolved issue, How they use to be, Prices
Cons: Customer service, Lousy customer service, No honor to me for there mistake, Shipping, Whole awful exp
Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.
Groupon is ranked 28 out of 300 in Gift Cards, Rewards and Cashbacks category
USA
Groupon Stats
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