Contact Groupon Customer Service
Contact Information
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Summary of Groupon Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Groupon to Ask about:
Refund Question:
- “Refund a payment”
- “Order refunded”
- “Need refund”
Activation/ Cancellation Question:
- “I want to cancel an order”
- “Want to cancel an order.”
- “Cancel order”
Payments and Charges Question:
- “Multiple charges”
- “Redemption of coupon”
- “I was charged for something i cancelled” , Review # 1732399
Shipping and Delivery Question:
- “Item not delivered/received”
- “I did not receive my item I ordered online”
- “No name and error on shipping address”
Request for Information Question:
- “Checking on a purchase” , Review # 1732659
- “Order still not confirmed yet”
- “Question about purchase type”
Return/ Replace Question:
- “Need to change an order”
- “Returns”
- “Need to return items”
Product/ Service Question:
- “I order a computer and received an email and it's for 2 I only wanted one” , Review # 1732386
- “Voucher code not working”
- “My tickets arent workin”
Account Question:
- “Can't log in”
- “I need help with my account canceling order” , Review # 1729844
- “Money was taking from my account”
Cards Question:
- “Check credit card on file”
- “My card was charged twice and i didnt buy anything”
- “Can’t use my 100 Groupon card”
Staff Question:
- “Customer service”
- “Misleading service” , Review # 1730017
- “For a services not done”
Website/ Application Question:
- “Website down”
- “Trouble with website”
- “Website”
Employment Question:
- “I am calling you guys because this morning are use my debit card for the Sam's Club membership and you guys did not send me The code that I need it”
Other Question:
- “Missing remote”
- “Oders,orders never went thru, trying to reordder and price changes”
- “Orders not showing up in cart”
About
Customer Care, Deal, Shipping Service
Coupon, Gift Card, Massage Coupon
Pros: No previous problems prior to this unresolved issue, Discounts, Good prices, Website, Rare good deal
Cons: Customer service, Zero access to customer service, Lousy customer service, Lack of response, No honor to me for there mistake
Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.
Groupon is ranked 37 out of 303 in Gift Cards, Rewards and Cashbacks category
USA
Groupon Stats
Number of Reviews
Number of Comments
Number of Calls
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