Contact Groupon Customer Service
Groupon Phone Numbers and Emails
Toll-Free Number:
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(866) 956-1276Merchant Support
Groupon Emails:
Groupon Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Groupon Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Groupon is 8669561276. 27% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Groupon may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Groupon Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Groupon is 8669561276. 27% of customers managed to speak with a real person.
The average hold time is more than 30 min. The longest wait times are on Friday, while the shortest are on Sunday. The average call time is 1 minute.
Be prepared for the call as Groupon may ask you for the following information to identify you as a customer: first and last name, order id or tracking no or email.
People call Groupon mainly because of refund, product/ service, payments and charges.
1% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very unsatisfied after talking to customer service representatives.
The best email to contact Groupon is support+android@groupon.com. 32% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as neither easy nor difficult.
Contact Information
Groupon Website:
Groupon Help Center:
Corporate Office Address:
How Good is Groupon's Customer Service?
Summary of Groupon Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Groupon?
Refund Question:
- “Refund”
- “Refund back to my bank.”
- “A full refund”
Product/ Service Question:
- “Groupon expired”
- “Need new product code for Microsoft office 2024 per Microsoft Support”
- “Work”
Payments and Charges Question:
- “Fraud”
- “Charges”
- “Charged”
Request for Information Question:
- “Lots of questions,”
- “Vision impaired need. Customer support”
- “How do I return a active groupon”
Activation/ Cancellation Question:
- “Need to cancel Groupon”
- “I got a text message from a merchant about your miscommunication with each other and how she's canceled me because of you. I'm trying to get my money back and your forcing me to get some Groupon bucks instead of refunding my money back to my account”
- “Cancel order didn't mean to order”
Shipping and Delivery Question:
- “Wrong address”
- “Non delivery of order”
- “Did not receive email about purchase”
Account Question:
- “Bought a item on Groupon and bought it using a guest account and misspelled the email so I never received the item”
- “Hacked”
- “Not letting me sign up or sign in”
Return/ Replace Question:
- “Return”
- “I will like to change my time .”
- “Change the date of my reservation”
Staff Question:
- “Customer service issue”
- “I need to get my produce service key”
- “Customer service”
Cards Question:
- “Giftcard”
- “Gift card”
- “Didn’t get my medical marijuana card that I paid for through you guys”
Website/ Application Question:
- “Can’t download purchased coupon”
- “Didn’t receive my download of Microsoft Word for Mac”
- “Trying to download a program that I bought today. Can’t find a way to do it.”
Employment Question:
- “Place is not set up for the job”
- “VS – FXHC – W499 – LWL4 – F5CY”
- “Becoming a merchant”
Other Question:
- “Mistake with email”
- “I want to make what I bought as a gift”
- “Missed voucher”
Compare Groupon Customer Service To
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