Contact Information

Groupon Phone Numbers

  • (800) 952-5210
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Groupon Email:

Corporate Office Address:

Groupon, Inc.
600 West Chicago Avenue
Chicago, Illinois 60654
United States

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Summary of Groupon Customer Service Calls

00:58 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Groupon to Ask about:

Refund Question:

  • “Refund”

Product/ Service Question:

  • “Change Dates for an Event”
  • “Can’t redeem vouchers”
  • “Problem with order” , Review # 1227914

Payments and Charges Question:

  • “Overcharged”
  • “Billing”
  • “Charged twice for one item”

Activation/ Cancellation Question:

  • “Cancel select”
  • “Cancel order”

Request for Information Question:

  • “About a groupon l bought”
  • “Groupon select”
  • “Checking on a purchase”

Return/ Replace Question:

  • “Used warranty, haven't received replacement”
  • “Return”
  • “Need to change an order” , Review # 1677313

Cards Question:

  • “Carges to my card”
  • “Credit card failure”

Shipping and Delivery Question:

  • “Where's my stuff?”

Account Question:

  • “Unable to access my account and redeem my voucher” , Review # 1559559

Other Question:

  • “Voucher”
  • “Wrong size sent”
  • “I don't have my vouchers”

Groupon Rating Stats

1.6 out of 5 stars
based on 221 reviews
See all 451 reviews

Rating trend


Groupon Terms of Service
The User may unsubscribe at any time. Welcome to the Groupon Site (defined below). By using it, The Customer are agreeing to these Terms of Use (defined below). Please read them carefully. IF THE CLIENT DO NOT AGREE TO THESE TERMS OF USE, IMMEDIATELY STOP USING THE SITE AND DO NOT USE ANY GROUPON SERVICE, PARTICIPATE IN ANY PROGRAM OR PURCHASE ANY VOUCHER, PRODUCT OR OTHER GOOD OR SERVICE OFFERED THROUGH THE SITE. Certain Merchant Offerings, Products, other available programs and pricing on the Site may change at any time in Groupon's sole discretion, without notice. The Site, any content on the Site, and the infrastructure used to provide the Site are proprietary to Website Groupon's' affiliates, Merchants, and other content providers. By using the Site and accepting these Terms of Use: (a) Groupon grants The Customer a limited, personal, nontransferable, nonexclusive, revocable license to use the Site pursuant to these Terms of Use and to any additional terms and policies set forth by Groupon; and (b) The Client agree not to reproduce, distribute, create derivative works from, publicly display, publicly perform, license, sell, or re-sell any content, software, products, or services obtained from or through the Site without the express permission of Groupon.
Groupon Privacy Policy
By using Groupon's' Site, The User agree to Company's Terms of Service and consent to Groupon's' collection, use and sharing of The Client's information and data, and other activities, as described below. By using the Site, The User agree to the terms of this Privacy Statement. If The Customer do not agree with the practices described in this Privacy Statement, please do not provide Website with The User's personal information or interact with the Site. Website may modify this Privacy Statement at any time. If Groupon make any material changes, The Company will notify The User by email (sent to the email address specified in The Client's account) or by means of notice on the Site prior to the change becoming effective. The Client can determine when this Privacy Statement was last revised by referring to the "Effective Date" above. This Privacy Statement does not apply to the collection of information in any way other than as listed above.
Groupon FAQ
Top Groupon Services

Customer Care, Deal, Shipping Service

Top Groupon Products

Coupon, Gift Card, Website

Groupon Pros and Cons

Pros: Discounts, Website, No previous problems prior to this unresolved issue, How they use to be, Prices

Cons: Customer service, Lousy customer service, No honor to me for there mistake, Shipping, Whole awful exp


Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon reviews and complaints

Groupon is ranked 28 out of 300 in Gift Cards, Rewards and Cashbacks category

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