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Contact Groupon Customer Service

How to Reach a Person at Groupon

Verified Contact Information

Toll-Free Number:

  • 1-866-956-1276
    IVR / Automated System Only (No Human Option)
Call Now
Send Message

Accessibility:

websiteaccessibility@groupon.com

Customer Service:

support+android@groupon.com
Android App Support
brand@groupon.com
Brand Assets

Investors/ Franchising:

ir@groupon.com

Legal:

legalcompliance@groupon.com
Compliance Team
dpo@groupon.com
GDPR Inquiries
privacy@groupon.com
Privacy Inquiries

Media:

press@groupon.com
Press Inquiries
support@groupon.com
dmca@groupon.com
DMCA Inquiries
privacyoffice@groupon.com
Privacy Inquiries
cj_grouponna@cj.com
Affiliates

Groupon Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Groupon Phone Number
1 (866) 956-1276
Average Hold Time
00:02:00
Average Calls duration
1 minute
Most Popular Groupon Email Address
support+android@groupon.com
Groupon Live Agent Availability
1% of callers successfully reach a real person
Issue Resolution Rate
Low (3% reported full resolution)
View full overview

How to Contact Groupon Customer Service?

How to Contact Groupon Customer Service?

Getting assistance over the phone is the easiest and fastest way to contact Groupon customer service. The main Groupon phone number provided on the website is (866) 956-1276 but for now, it offers information that customer care help is available only online via the website or by mobile app.

If you are still interested in speaking with a live person, you can request a callback from a Groupon customer service representative using Groupon live chat.
Having received a callback from the customer care agent, you’ll be able to get your issue resolved. But, this may take some time.

If your issue was not resolved via speaking with the Groupon customer service you may try other approaches to contact them. It includes reaching out to Groupon support chat. You can access online chat when an agent is available and ready to help with any issues immediately. But it would be better if you log in to your account in advance to the agent aware of your details and the orders you made.

Also, it is possible to contact the support service using Groupon email.
Groupon email address is difficult to find, but it is possible to write an email request directly from the website by filling in a form. This form provides a variety of reasons, depending on the questions you are interested in. Please note that screenshots, pictures, and documents can be attached to your request. You can fill in all form gaps and try to be as detailed as possible so the agent can help resolve your issue quickly. Groupon customer service department typically answers emails within 24 hours.

If you have additional questions regarding the Groupon refund policy, contact the company at 866-956-1276. You can also find information about the refund by following “Help” in the top menu, going to “Refunds, Cancellations, and Returns”, and clicking on “Refund Policy”.

If you change your mind regarding ordering a Groupon product, you can cancel your offer by going to “My Groupons”, clicking “View Details” on your order, and choosing “Cancel Order”. If you don’t see the “Cancel Order” option, click “Contact customer support” on your order detail page.

It depends on the type of your request. Signing up to the Groupon account takes a few minutes to complete the intake form and 1–2 days to receive approval. If you prefer to email Groupon, wait for a response within 24–48 hours.

After you download the Groupon app from the Google Play or App Store and create an account or log in, you get access to many features: exploring deals into thematic categories, viewing deal details, purchasing goods, managing your account, and much more. To find out more details on how to use all functions, contact the Groupon customer service team.

To delete the My Groupon account, click on “Help” in the top menu, follow “Account Troubleshooting”, and go to the “Closing Your Groupon Account” page. Follow the “our privacy portal” hyperlink, click on the “Select Data Request” button, choose “Delete all my data”, and confirm.

The Groupon headquarters is located in the United States at 35 West Wacker Drive, Chicago, Illinois 60601. This is the place where the main and executed departments are concentrated. Before you visit it, familiarize yourself with the Groupon address location on the map.

PissedConsumer Club

Contact Information

Groupon Website:

Groupon Help Center:

Corporate Office Address:

Groupon, Inc.
600 W. Chicago Ave.
Chicago, Illinois 60654
United States

Summary of Groupon Customer Service Calls

250K TOTAL
CALLS
00:58 AVG CALL
DURATION
3% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Groupon?

Refund Question:

  • “Refunds”
  • “Refund”
  • “Need a refund back to my bank card”

Product/ Service Question:

  • “Problem with Universal Studios tickets”
  • “Won’t let me buy Atlanta aquarium tickets”
  • “Gift purchase”

Payments and Charges Question:

  • “Payment failures”
  • “I was charged twice in the account twice instead of using the credit on the account.”
  • “*** refuse to accept coupon”

Request for Information Question:

  • “It says contact yall”
  • “Need help with a purchase”
  • “Question about purchasing tickets”

Activation/ Cancellation Question:

  • “Cancel”
  • “I would like to cancel one night of a two night stay at great wolf the night of 29th of June lmk how to proceed”
  • “Cancel order”

Shipping and Delivery Question:

  • “Did not receive coupons but paid”
  • “Did not receive anything”
  • “Never received tickets”

Account Question:

  • “Accout inactive”
  • “Sam’s club membership”
  • “My account was deactivated and I need it reactivated”

Return/ Replace Question:

  • “I am not able to book for an offer 06/11/26 dells Wisconsin 117.21 for either Family suite with fireplace or the lone suite with fireplace”
  • “Incorrect credit”
  • “Change”

Staff Question:

  • “Trying to resolve a matter and customer service keep stop responding”
  • “Vendor could not provide service”
  • “I need customer service support”

Cards Question:

  • “When I tried to use my gift card it excepted it as 50 dollars took it off the total and then changed page and I lost the 50 dollars took gift card it said it was already used”
  • “I wasn't trying to order gift cards”
  • “I can’t use my [PERSON_NAME]’s card and I purchased two”

Website/ Application Question:

  • “I don’t see my Groupon on the app I bought. I try to use it , and it’s not in there . It’s say empty. I just bought them I heaven use yet.”
  • “Cannot download purchased product”
  • “App says I don't have any Groupon but I do.”

Employment Question:

  • “1099k”
  • “1099”
  • “Place is not set up for the job”

Other Question:

  • “A bout my universal tickets last night that I bought”
  • “Can't redeem voucher”
  • “? On price of deal”

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Frequently Asked Questions

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Phone numbers published on the official company website or its verified social media pages are considered authoritative at the time of the information collection. For contacts obtained from secondary sources, the PissedConsumer team conducts risk screening and additional validation before publication. We also promptly verify any phone numbers reported by the community and remove records that fail to pass verification or update their status.
Contact information posted by users in comments and reviews is not verified by PissedConsumer and may be unreliable. We suggest relying primarily on the official contact details in the company profile and reporting any suspicious content through the reporting form for your safety. Also, note that the phone numbers shown in the ads are not associated with the company's official contact details.

The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

Names, phone numbers, and email addresses listed on this page are provided for informational purposes and to help you contact the company. We check and believe this information is accurate, but because details can change, PissedConsumer.com does not guarantee notice any incorrect contact details, you can report them by filling out this form.

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