Groupon Phone Numbers and Emails

Toll-Free Number:

  • (888) 375-5777

Customer Service:

  • (866) 956-1276

Headquarters:

  • (312) 334-1579

Groupon Emails:

Accessibility
Legal
Compliance Team, GDPR Inquiries, Privacy Inquiries (UK), Privacy Inquiries (USA)
dmca@groupon.com
Trademark Inquiries
affiliate@groupon.com
Affiliates
Claim Your Business
More phone numbers and emails Less phone numbers and emails

Groupon Contact Information

Groupon Website:

Groupon Help Center:

Corporate Office Address:

Groupon, Inc.
600 West Chicago Avenue
Chicago, Illinois 60654
United States

Groupon Customer Service Reviews

1.4 / 5
Bad
Rashidah Ere
Cancelled order
1.0

Terrible no one wants to help. I placed 5 orders and people keep referring to 2 this customer service sucks so quick to take people money but no one to help with issues

Gianluca Ltc
Issue vendor
1.6

Groupons allows vendor to scam customer. Groupons customer support is very poor and protecting scammers and allows scammers to continue to scam customers.

How to Contact Groupon customer service?

How to Contact Groupon customer service?

How do I contact Groupon by phone?

Getting assistance over the phone is the easiest and fastest way to contact Groupon customer service. The main Groupon phone number provided on the website is (888) 375-5777 but for now, it offers information that customer care help is available only online via the website or by mobile app.

If you are still interested in speaking with a live person, you can request a callback from a Groupon customer service representative using Groupon live chat.

Having received a callback from the customer care agent, you’ll be able to get your issue resolved. But, this may take some time.

How to contact Groupon live chat?

If your issue was not resolved via speaking with the Groupon customer service you may try other approaches to contact them. It includes reaching out to Groupon support chat. You can access online chat when an agent is available and ready to help with any issues immediately. But it would be better if you log in to your account in advance to the agent aware of your details and the orders you made.

How to email Groupon?

Also, it is possible to contact the support service using Groupon email.
Groupon email address is difficult to find, but it is possible to write an email request directly from the website by filling in a form. This form provides a variety of reasons, depending on the questions you are interested in. Please note that screenshots, pictures, and documents can be attached to your request. You can fill in all form gaps and try to be as detailed as possible so the agent can help resolve your issue quickly. Groupon customer service department typically answers emails within 24 hours.

Summary of Groupon Customer Service Calls

120K TOTAL
CALLS
00:58 AVG CALL
DURATION
4% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Groupon Customer Service?

Refund Question:

  • “Refund”
  • “Need to refund order”
  • “I want a refund on my recent order”

Activation/ Cancellation Question:

  • “Cancel purchase”
  • “Renew a membership at Sam's Club”
  • “Cancel one order and get my Groupon code for the other one”

Payments and Charges Question:

  • “Bought a coupon and cannot use it.”
  • “Unable to get discount from Shutterfly for calendar”
  • “Coupon not deducted”

Request for Information Question:

  • “Question about extra savings”
  • “About my order i just made”
  • “Need assistance on refund”

Shipping and Delivery Question:

  • “Did not receive my package”
  • “Missing items”
  • “I did not receive a voucher for my purchase”

Return/ Replace Question:

  • “I paid for the wrong oil change and need to be refunded”
  • “Return order”
  • “To change ticket date”

Product/ Service Question:

  • “IPad not working”
  • “Quest blood drawing issue”
  • “Can't find ticket for game to ight”

Account Question:

  • “Account”
  • “New account”
  • “Sign in issues”

Staff Question:

  • “Customer service/vendor problems”
  • “Was unable to do service”
  • “To remove service from Groupon”

Cards Question:

  • “Trying to change credit card number”
  • “Credit card issue”
  • “I ordered a Sam's card membership card”

Website/ Application Question:

  • “Website is not accepting my new debit card information”
  • “Wrong info on website”
  • “App not working”

Employment Question:

  • “1099 k”
  • “I did a job and it said my money has been refunded back to the person”
  • “For my 1099k”

Other Question:

  • “Help with ordering”
  • “Info”
  • “Processing order”

About

Groupon Terms of Service
The User may unsubscribe at any time. Welcome to the Groupon Site (defined below). By using it, The Customer are agreeing to these Terms of Use (defined below). Please read them carefully. IF THE CLIENT DO NOT AGREE TO THESE TERMS OF USE, IMMEDIATELY STOP USING THE SITE AND DO NOT USE ANY GROUPON SERVICE, PARTICIPATE IN ANY PROGRAM OR PURCHASE ANY VOUCHER, PRODUCT OR OTHER GOOD OR SERVICE OFFERED THROUGH THE SITE. Certain Merchant Offerings, Products, other available programs and pricing on the Site may change at any time in Groupon's sole discretion, without notice. The Site, any content on the Site, and the infrastructure used to provide the Site are proprietary to Website Groupon's' affiliates, Merchants, and other content providers. By using the Site and accepting these Terms of Use: (a) Groupon grants The Customer a limited, personal, nontransferable, nonexclusive, revocable license to use the Site pursuant to these Terms of Use and to any additional terms and policies set forth by Groupon; and (b) The Client agree not to reproduce, distribute, create derivative works from, publicly display, publicly perform, license, sell, or re-sell any content, software, products, or services obtained from or through the Site without the express permission of Groupon.
To read more: https://www.groupon.com/legal/termsofservice
Groupon Privacy Policy
By using Groupon's' Site, The User agree to Company's Terms of Service and consent to Groupon's' collection, use and sharing of The Client's information and data, and other activities, as described below. By using the Site, The User agree to the terms of this Privacy Statement. If The Customer do not agree with the practices described in this Privacy Statement, please do not provide Website with The User's personal information or interact with the Site. Website may modify this Privacy Statement at any time. If Groupon make any material changes, The Company will notify The User by email (sent to the email address specified in The Client's account) or by means of notice on the Site prior to the change becoming effective. The Client can determine when this Privacy Statement was last revised by referring to the "Effective Date" above. This Privacy Statement does not apply to the collection of information in any way other than as listed above.
To read more: https://www.groupon.com/legal/privacypolicy
Groupon FAQ
To read more: https://www.groupon.com/faq
Groupon Pros and Cons

Pros: Good deals, Good prices, Unable to get quick customer service, Never had any problems until now, Discounts

Cons: Customer service, No customer service, Poor customer service, Groupon should be easier to contact when issues occurr, It is impossible to get to customer service

Related Companies

Groupon UK, Groupon Belgium

Summary

Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon reviews and complaints

Groupon is ranked 64 out of 243 in Gift Cards, Rewards and Cashbacks category

Area Served

USA, Worldwide, Canada, Australia, UK, Asia

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

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