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Summary of Groupon Customer Service Calls
CALLS
CONNECTIONS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Customers Contact Groupon to Ask about:
Activation/ Cancellation Question:
- “Cancel order”
Request for Information Question:
- “Checking on a purchase”
Account Question:
- “Unable to access my account and redeem my voucher” , Review # 1559559
Refund Question:
- “Refund”
Cards Question:
- “Credit card failure”
Payments and Charges Question:
- “I was charge 3 times for one order” , Review # 1157258
Other Question:
- “Fraud”
- “Can’t redeem vouchers”
- “Groupon email does not work for offer”
About
Pros: Discounts, Website, No previous problems prior to this unresolved issue, How they use to be, Prices
Cons: Customer service, Lousy customer service, No honor to me for there mistake, Shipping, Whole awful exp
Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.
Groupon is ranked 26 out of 295 in Gift Cards, Rewards and Cashbacks category
USA
Groupon Stats
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