Contact Information

You can contact the customer service of Groupon calling Groupon's phone numbers.

Toll-Free Number:

  • (888) 375-5777

Customer Service:

  • (888) 375-5777

For Merchants:

  • (888) 582-4354

Headquarters:

  • (312) 334-1579
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Currently you can call only US numbers.

Groupon Website:

Groupon Online Chat:

Groupon Emails:

  • Accessibility
  • Customer Service
  • Investors/ Franchasing Partner Network
  • Legal Compliance Team
  • Legal GDRP Inquiries
  • Legal Privacy Inquiries (UK)
  • Legal Privacy Inquiries (USA)
  • Legal Trademark Inquiries

Corporate Office Address:

Groupon, Inc.
600 West Chicago Avenue
Chicago, Illinois 60654
United States

Help in Social Networks:

Groupon Rating and Reviews

Rating details

1.6
more details
Customer service
Website
Product or Service Quality
Reliability

Rating stats

Rating trend

Summary of Groupon Customer Service Calls

24.4K TOTAL
CALLS
1% SUCCESSFUL
CONNECTIONS
01:16 AVG CALL
DURATION
2% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Groupon to Ask about:

Refund Question:

  • “Refund”
  • “Refund of broken product”
  • “Need Refund because Covid”

Activation/ Cancellation Question:

  • “Cancel a order”
  • “Need to cancel a subscription”
  • “Need to cancel and refund an order”

Payments and Charges Question:

  • “Can't find discount”
  • “I have been charged twice”
  • “Groupon didn't allow me to put in a promo code to receive a additional 25% off. It just went to charging my account.”

Shipping and Delivery Question:

  • “Order shipped to the wrong address”
  • “Groupon expired, didn't get to use it/ Carona”
  • “Wrong shipping address for orders” , Review # 1957645

Request for Information Question:

  • “Questions regarding 2 charges to my credit card” , Review # 1957805
  • “Order inquiry”
  • “Question about a Groupon” , Review # 1954782

Return/ Replace Question:

  • “Need to change address for an order”
  • “Return items”
  • “Return” , Review # 1955932

Product/ Service Question:

  • “Product doesn't work need to exchange” , Review # 1957881
  • “Membership” , Review # 1957699
  • “My reservation is not in the hotel system” , Review # 1955005

Account Question:

  • “Do not understand problem with my account”
  • “Money taken out of my account” , Review # 1949388
  • “Password reset”

Cards Question:

  • “E-gift card not working that I purchased”
  • “Stolen credit card”
  • “E-gift card not received”

Staff Question:

  • “Customer service”
  • “Service I ordered was not available due to covid” , Review # 1953980
  • “Want to discontinue my services” , Review # 1949071

Website/ Application Question:

  • “I ordered some underwear on line and after I ordered them i happen the notice it's a small size and I need a large size im a very huge person.”
  • “Website will not allow me to cancel purchase, receiving error message.”
  • “Not happy with purchase” , Review # 1937896

Employment Question:

  • “I am intrested and becoming a groupon customer I have a business and I need to get more information and I'd like to speak to somebody on the phone”
  • “Groupon took my money off my debit card for power pole lessons and then said I had insufficient funds but you guys took my money and I want my money back” , Review # 1789518
  • “I can't get my debit card to update”

Other Question:

  • “It's not letting me pick the colors I want”
  • “Order problem”
  • “Need adjustment on order”

About

Groupon Terms of Service
The User may unsubscribe at any time. Welcome to the Groupon Site (defined below). By using it, The Customer are agreeing to these Terms of Use (defined below). Please read them carefully. IF THE CLIENT DO NOT AGREE TO THESE TERMS OF USE, IMMEDIATELY STOP USING THE SITE AND DO NOT USE ANY GROUPON SERVICE, PARTICIPATE IN ANY PROGRAM OR PURCHASE ANY VOUCHER, PRODUCT OR OTHER GOOD OR SERVICE OFFERED THROUGH THE SITE. Certain Merchant Offerings, Products, other available programs and pricing on the Site may change at any time in Groupon's sole discretion, without notice. The Site, any content on the Site, and the infrastructure used to provide the Site are proprietary to Website Groupon's' affiliates, Merchants, and other content providers. By using the Site and accepting these Terms of Use: (a) Groupon grants The Customer a limited, personal, nontransferable, nonexclusive, revocable license to use the Site pursuant to these Terms of Use and to any additional terms and policies set forth by Groupon; and (b) The Client agree not to reproduce, distribute, create derivative works from, publicly display, publicly perform, license, sell, or re-sell any content, software, products, or services obtained from or through the Site without the express permission of Groupon.
To read more: https://www.groupon.com/legal/termsofservice
Groupon Privacy Policy
By using Groupon's' Site, The User agree to Company's Terms of Service and consent to Groupon's' collection, use and sharing of The Client's information and data, and other activities, as described below. By using the Site, The User agree to the terms of this Privacy Statement. If The Customer do not agree with the practices described in this Privacy Statement, please do not provide Website with The User's personal information or interact with the Site. Website may modify this Privacy Statement at any time. If Groupon make any material changes, The Company will notify The User by email (sent to the email address specified in The Client's account) or by means of notice on the Site prior to the change becoming effective. The Client can determine when this Privacy Statement was last revised by referring to the "Effective Date" above. This Privacy Statement does not apply to the collection of information in any way other than as listed above.
To read more: https://www.groupon.com/legal/privacypolicy
Groupon FAQ
To read more: https://www.groupon.com/faq
Top Groupon Services

Customer Care, Deal, Shipping Service

Top Groupon Products

Coupon, Account, Massage Coupon

Groupon Pros and Cons

Pros: Good deals, Good prices, Unable to get quick customer service, No previous problems prior to this unresolved issue, Never had any problems until now

Cons: Customer service, No customer service, It is impossible to get to customer service, Cannot talk to a person, Zero access to customer service

Related Companies

Groupon Belgium, Groupon UK

Summary

Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon reviews and complaints

Groupon is ranked 39 out of 180 in Gift Cards, Rewards and Cashbacks category

Area Served

USA, Worldwide

Payment Methods

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