Not resolved
Customer service

Update by user Apr 15, 2017

Sorry I did not rate because my complaint comes from a service provided viewpoint.

Original review posted by user Apr 13, 2017

We were a satisfied Groupon Merchant and received over $22,000 in revenue until we asked to switch account managers. This account manager Claire, never returned emails to launch campaigns, and making clarifications to our contact/addresses.

Come to find out, Groupon claimed our refund rate was very high and while we checked on these refunds discovered 1) clients were cancelling their scheduled appointment BEFORE EVEN HAVING SERVICE DONE. 2) Refunding expired vouchers same reason and having customer using another voucher for service. 3) Refunding client vouchers without giving salon chance to rectify. Bottom line?

When you use Groupon to sell a product it is safer than offering services which can't be taken back. Also if they give out refund, you will not COLLECT the 20% balance, which you would have already paid out to your employee!

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $5000.

Preferred solution: Let the company propose a solution.

Groupon Pros: Original account manager, John franks.

Groupon Cons: Customer service, Claire ruscitti, Ashley maleshetsky, Groupon does not take responsibility for their mistake, Reported them to attorney general.

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