Not resolved

I had previously purchased 4 Groupon deals and they had unfortunately expired.Now it is partially my own fault for letting them expire and then also forgetting about them for an extended amount of time.

I called the customer service line in hopes of a satisfactory resolution such as either a refund for the amount I spent on said deals ($114.00) or a credit to my account to be used on deals I could actually use. Although the actual value spent never expires, my window for trading in the deals for different ones had expired. I don't even live in the same city to even take advantage of using the expired vouchers for the amount spent, nor do I have anyone to gift the expired deals to in my former city. The best option I was given after 45 minutes of airline/Groupon parallels and being told that I was the one that let them expire (which is of course true, but I also started the conversation out with that, so I don't think it needed to be said multiple times) was $50.00 in Groupon bucks, so less than half of what I originally spent.

Somehow this was considered an extreme exception because I was forced to acknowledge that I will never have any exception made to my account again.

Not that it will be an issue anyway considering I will probably not ever use them again anyway after my $50 Groupon bucks is used.Although I appreciate an attempt to make some sort of resolution, I was under the impression that a big company like Groupon would be able to offer a more acceptable one, especially since I wasn't asking for a whole lot.

Reason of review: Return, Exchange or Cancellation Policy.

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No its COMPLETELY your fault and you KNOW this!!!So by "resolution" you mean something in YOUR favor.

You know since YOU screwed up and NOW expect others to bail you out.

I swear its like YOU cant even ADMIT your an adult.Maybe YOU should be MORE responsible.

Denver, Colorado, United States #1310002

"partially my own fault"

Wrong!It's all YOUR fault

This is what YOU agreed to when you agreed to the terms of service.

I slept a Groupon too.

Did I whine about it?Not I acted like an adult who honors their acceptance of terms and knows the meaning of personal responsibility .

Grow up.


So you made a mistake, they made an exception and you're throwing a fit. Nice!! If I worked for Groupon customer service my hope would be that you would never purchase from us again!!

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