I had previously purchased 4 Groupon deals and they had unfortunately expired. Now it is partially my own fault for letting them expire and then also forgetting about them for an extended amount of time.
I called the customer service line in hopes of a satisfactory resolution such as either a refund for the amount I spent on said deals ($114.00) or a credit to my account to be used on deals I could actually use. Although the actual value spent never expires, my window for trading in the deals for different ones had expired. I don't even live in the same city to even take advantage of using the expired vouchers for the amount spent, nor do I have anyone to gift the expired deals to in my former city. The best option I was given after 45 minutes of airline/Groupon parallels and being told that I was the one that let them expire (which is of course true, but I also started the conversation out with that, so I don't think it needed to be said multiple times) was $50.00 in Groupon bucks, so less than half of what I originally spent.
Somehow this was considered an extreme exception because I was forced to acknowledge that I will never have any exception made to my account again.
Not that it will be an issue anyway considering I will probably not ever use them again anyway after my $50 Groupon bucks is used. Although I appreciate an attempt to make some sort of resolution, I was under the impression that a big company like Groupon would be able to offer a more acceptable one, especially since I wasn't asking for a whole lot.
Reason of review: Return, Exchange or Cancellation Policy.