Product: Groupon Customer Care Clear all filters (46 of 46 reviews match)
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1.0
Details
Groupon - Totally ignored by Customer Support when experiencing an order problem
Groupon sent me an email with a $10 off code. The link took me to Groupon.com and I tried to order something. It told me that code did not apply to that product. So, on the last day of the $10 code, I ordered a product that came up when I clicked on the $10 code. I...
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1 comment
Anonymous
#1754281

Never heard of them.

Review
#1650999 Review #1650999 is a subjective opinion of poster.
Service
Groupon Customer Care
Pros
  • Have some good deals
Cons
  • It is impossible to get to customer service
Reason of review
Order processing issue
Loss
$10
Preferred solution
Price reduction
Tags
  • Groupon com

I got rip off by groupon.

1.0
Details
Groupon ,the online business from hell,the minute they get on to a customer credit card account,they will draw every penny you have on your account.
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Review
#1615119 Review #1615119 is a subjective opinion of poster.
Service
Groupon Customer Care
Pros
  • Nice advertising
Cons
  • No honor to me for there mistake
  • Rip off customer credit card account
  • Customer service and that they ignore emails
Reason of review
Problems with payment
Loss
$118
Preferred solution
Full refund

Groupon in Los Angeles, California - Non existent customer service

Groupon charged me for THREE JARS of advanced neck cream when I was attempting to buy One. My PayPal wasn't loading up. Then groupon went ahead and used a Visa account of mine! Now I cannot write to Groupon since there is no email for them, there is no phone number and I have no way of accessing my personal info to remove the visa card they have for me on file. They're disgusting.
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Review
#1601717 Review #1601717 is a subjective opinion of poster.
Service
Groupon Customer Care
Reason of review
Problems with payment

What is wrong with Groupon!!

1.4
Details
July 14, 2019. I am trying to buy an unlimited boxing at 5 Star Fitness in Stoney Creek. They had a GREAT deal happening for one day and the damn Groupon website is down. At first, it wasn't. It allowed me to update my debit card info then shut down!! I am EXTREMELY frustrated and pissed off. Fix your site so people can log in.
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Review
#1588622 Review #1588622 is a subjective opinion of poster.
Service
Groupon Customer Care
1.3
Details
I have been a member of Groupon in good standing for nearly 12 years. Now I have lots of health program problems, I am now handicap and I have to walk with a walker and going out is very limited. I am 82yrs with Rumtide Arthritis and I have been in and out of the...
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1 comment
Anonymous
#1722882

I called them yesterday, July 26, 2019. Their CS number is 877-788-7858.

Review
#1536844 Review #1536844 is a subjective opinion of poster.
Service
Groupon Customer Care
Pros
  • Ability to disregard customer concerns
Cons
  • Gropon customer serivse
Reason of review
Poor customer service
Loss
$200
Preferred solution
Full refund
Tags
  • Groupon Gift Return Policy

Groupon in Houston, Texas - Frustrated with Lack of Contact Us Working!

Choose your preferred contact method: Live Chat Fastest response - NO ONE COMES ON AS AVAILABLE! Send Us an Email 24-hour estimated response time -FALSE CAN'T EVEN TYPE AN EMAIL IT BLOCKS ANY TYPING! You can also request a call (Available Monday—Friday, 8:00 AM to 5:00 PM CT) NO NUMBER YOU HAVE TO SEND AN EMAIL THAT IS BLOCKED BY THE WAY AND WAIT UNTIL THEY CALL YOU! Like their deals, Hate their lack of customer service and HIDING from the customer antics. Difficult to buy multiple purchases as one transaction and where is the obvious prompt to enter the code for a savings!!!!
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Review
#1510226 Review #1510226 is a subjective opinion of poster.
Service
Groupon Customer Care
Reason of review
Poor customer service
1.0
Details
Groupon is an awfull joke , The phone number that is on internet its just a simple machine that tells you how to log in into groupon , Like i just want to speak with someone not a machine. I try to email them several times about a vouncher that i bought , Well i didnt...
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Review
#1471085 Review #1471085 is a subjective opinion of poster.
Service
Groupon Customer Care
Cons
  • I hate everything
Reason of review
Problem with delivery
Loss
$69
Preferred solution
Full refund
1.8
Details
In the past you could contact customer service at Groupon, now you can't. No place to e-mail them, the phone number I had from before is no longer working and it mentions chat, but I sure can't find it on their site. This item cost me over $50.00 with shipping. It's...
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Review
#1412274 Review #1412274 is a subjective opinion of poster.
Service
Groupon Customer Care
Pros
  • Website
  • I like their customer service in the past
Cons
  • Customer service and that they ignore emails
  • Customer service is now unreachable
Reason of review
Poor customer service
Loss
$59
Preferred solution
Let the company propose a solution
1.0
Details

Update by user Dec 24, 2018

To date, NO contact by Groupon has ever been attempted.☹️

Original review posted by user Nov 23, 2018

Earlier this year (around April) I bought a Groupon for a restaurant that I didn't know was only open for dinner, and at that time was able to actually call & talk to someone on the phone who helped explain how to trade it. I did & was happy. Now, I just purchased...
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Review
#1406676 Review #1406676 is a subjective opinion of poster.
Service
Groupon Customer Care
Pros
  • Price
  • Item
Cons
  • No customer service
  • No contact method
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Groupon Deceptive

Contact Groupon Customer Service

Mailing Address:
Groupon, Inc.
600 West Chicago Avenue
Chicago, Illinois 60654
United States
Phone:
(800) 952-5210
All Groupon Contacts
Arrived for a nice stay at the Lake Tahoe Resort Inn, Right? Wrong, the stay started off with excitement upon entering the Inn. I informed the agent at the desk that I used " GROUPON" to reserve my stay. The agent viewed my reservation confirmation letter from Groupon....
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Review
#1390223 Review #1390223 is a subjective opinion of poster.
Service
Groupon Customer Care
Reason of review
Poor customer service
Preferred solution
compenstated for unecessary hassle of my reservation and ruining my trip