Product: Groupon Customer Care Clear all filters (27 of 27 reviews match)
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Groupon said they would not be able to exchange or replace as the third party supplier does not do so. I have stated to them that the contract of sale between us is with groupon and no one else. The fact that they use a shoddy third party supplier is not a consumers'...
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1.6
Product
Groupon Customer Care
I didn't like
  • Customer service and that they ignore emails
#1166159
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Each new rep in the chain asks the exact same questions and makes the exact same suggestions. Dealing with them is like being Bill Murray in Groundhog Day! Sam's Club C/S said that they get calls all day long from people paying for things that Groupon never delivers....
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Groupon Customer Care
#1114700
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I had to file a grievance with American Express, and I won. It should have been refunded or exchanged before I spent way too much time to get back $29. I have bought some decent items from Groupon, but now I will never buy from them again, only because the customer...
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1.0
Product
Groupon Customer Care
I didn't like
  • Lousy customer service
  • Treated like trash
#1107379
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Groupon - Tips off Merchants

#1166060
1.6
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Groupon takes a 47% cut of what I have made in my 150 sales. Then takes weeks to pay ubfor the services performed. When u call customer service, all those reps dony know a damn thing, they send out emails to your representative who in turns nevwr responds or rerurns calls. They are getting to big and cant handle thier work load. The Cumsumer is getting ripped off and so it the Merchants!
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Terrible customer service at Groupon

#1129948
I paid for a service I never received. They told me I would be refunded. It has been three months and all customer service does is lie to me, despite the fact that I have a bank statement as proof of purchase. Terrible customer service. I will never do business with them again.
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My Hairdresser used Groupon to attract customers ...... after a few clients Groupon contacted Hairdresser to tell her her account info was wrong so they could not pay her ...... she responded to clear things up but they just kept saying the account info was wrong ......
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1.0
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Groupon Customer Care
#1104059
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l bought a Groupon voucher for Bellage Cosmetics-Red Carpet facial (originally valued @ 250.00) for $85. l called the receptionist twice two days in a roll. She let it goes to voicemail and only text back to me a day later. l asked to speak with her instead of texting...
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1.0
Product
Groupon Customer Care
I didn't like
  • False advertising about red carpet service
#1097818
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purchased an item on groupon..this is the third time they charged my credit twice for 1 purchase! customer service phone numbers don't work..live chat are idiots..and then you cant login..they are a scam! then they say: can't correct the problem they made!!! because...
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Anonymous
Marie Gonzalez

I was charged twice for $117!! And they keep giving me bs answers when I have already verified the charges with my bank account. I will never buy off of them again.

1.4
Product
Groupon Customer Care
I didn't like
  • Cheats
#1058985
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I purchased a Groupon Local deal for a relative for Christmas for the Motorsport Driving Experience. I then discovered that the person I purchased the gift for was physically unable to participate in the activity due to heart problems. Now I'm being told that Groupon...
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Product
Groupon Customer Care
#986226
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I bought some groupon certificates for San Antonio recently. One of my purchases was for the Botanical Gardens. When I presented my Groupon Certificate at the Botanical Gardens in San Antonio, they denied it stating it was for Corpus Christie Texas. This is one of the...
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Anonymous
Anonymous

After quite a bit of arguing with different Groupon associates, finally one of them listened and gave me my refund in Groupon dollars, which is not a refund but better than no...

2.5
Product
Groupon Customer Care
I liked
  • Products that i have purchased in the past
I didn't like
  • Customer service
#973368
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FIRST GROUPON STATES THEY DID NOT HAVE MY RETURN, DESPITE MY PROVIDING THEM WITH ALL THE INFORMATION ON THE RETURNED MERCHANDISE INCLUDING DATE AND TIME IT WAS RETURNED TO THE RETURN CENTER. GROUPON...
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1.0
Product
Groupon Customer Care
I didn't like
  • Trick customers and dont deliver product
  • Whole awful exp
  • Businesses treat you poorly
#956754
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When I contacted Groupon via voice chat, they said to wait 8 more days, I did, no sign of the parcel. Contacted Groupon again, 2 days after each query (which no longer has the voice chat option I might add) they answer with "we are still looking into this" Never do...
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Hambleden, Buckinghamshire
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Groupon Customer Care
#949641
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