Product: Groupon Customer Care Clear all filters (0 of 39 reviews match)
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In the past you could contact customer service at Groupon, now you can't. No place to e-mail them, the phone number I had from before is no longer working and it mentions chat, but I sure can't find it on their site. This item cost me over $50.00 with shipping. It's...
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1.8
Product
Groupon Customer Care
I liked
  • I like their customer service in the past
  • Website
I didn't like
  • Customer service is now unreachable
  • Customer service and that they ignore emails
#1412274
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Earlier this year (around April) I bought a Groupon for a restaurant that I didn't know was only open for dinner, and at that time was able to actually call & talk to someone on the phone who helped explain how to trade it. I did & was happy. Now, I just purchased...
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1.0
Product
Groupon Customer Care
I liked
  • Price
  • Item
I didn't like
  • No customer service
  • No contact method
#1406676
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Arrived for a nice stay at the Lake Tahoe Resort Inn, Right? Wrong, the stay started off with excitement upon entering the Inn. I informed the agent at the desk that I used " GROUPON" to reserve my stay. The agent viewed my reservation confirmation letter from Groupon....
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Groupon Customer Care
#1390223
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8/22/18 Groupon double and triple ordered some of the exact same items, and billed me for each. Including some things that I never wanted or ordered. Somehow they managed to order me: 5 sets of grey sheets, 2 blue comforters, 2 of the mattress toppers, 2 of the...
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1.6
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Groupon Customer Care
#1336124
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Don’t use Groupon

I placed an order for four pillows but needed to amend my address as the door number was a digit out. This couldn’t be done!! They had to cancel my order credit my account. Tried to reorder using the credit couldn’t. Spent hours on online chat. Waited 35 minutes on phone fir someone to answer. Still not resolved. Shocking shocking customer service. I will NEVER use them again.
1.0
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Groupon Customer Care
#1328153
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1st thing -They no longer have a tel# to contact them. Their option to contact them is so difficult to find. When you do FIND IT they return your call but as soon as you answer it you receive a dial tone and the call has dropped. (I've been using the phone of 55 years,...
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1.0
Product
Groupon Customer Care
I didn't like
  • Nonfunctioning call back option
#1320948
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Groupon - Same problem.....no way to get help#

Cannot sign in.Keeps saying my email is wrong, yet send me advertisements to that email!
2.1
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Groupon Customer Care
#1311525
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Groupon - Thieves

I was charged twice for 1 order. When I saw this on my credit card statement I called the customer service number and got a recorded message and no option to talk to any one. Had to chat with someone who was no help, they gave *** responses and lied about the double charge saying that the first one is an authorization. Ended up having to call my credit card company to dispute the charge. Waiting to see where this goes. I do not recommend using Groupon, they are thieves.
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Groupon Customer Care
#1250460
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Groupon - Has sent me the wrong item

Groupon has sent me the wrong item a couple times now and I don’t get the item I purchased they tell me I need to ship the wrong item back and they will give me a Groupon credit. I think they run out of the items and just send you garbage cheaper than what you purchase. This has happened too many times to be a coincidence.
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Groupon Customer Care
#1220382
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Groupon - Total waste of time and money

They sold me tickets to field museum on a free day (for IL residents, we are). They took $109 of our hard earned money on Groupon and with an "all sales final" enforcement. They knew those days would be free and it would be madness there. I called Viator and they gave me 2 numbers to call and then told me to contact Groupon. Horrible companies and nothing but horrible customer service.
1.0
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Customer service
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Groupon Customer Care
#1196955
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