Manufacturer: Groupon Category: Customer Care Clear all filters (20 of 20 reviews match)
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purchased an item on groupon..this is the third time they charged my credit twice for 1 purchase! customer service phone numbers don't work..live chat are idiots..and then you cant login..they are a scam! then they say: can't correct the problem they made!!! because...
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1.4
Product
Groupon Customer Care
I didn't like
  • Cheats
#1058985
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I purchased a Groupon Local deal for a relative for Christmas for the Motorsport Driving Experience. I then discovered that the person I purchased the gift for was physically unable to participate in the activity due to heart problems. Now I'm being told that Groupon...
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Product
Groupon Customer Care
#986226
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I bought some groupon certificates for San Antonio recently. One of my purchases was for the Botanical Gardens. When I presented my Groupon Certificate at the Botanical Gardens in San Antonio, they denied it stating it was for Corpus Christie Texas. This is one of the...
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Anonymous
Anonymous

After quite a bit of arguing with different Groupon associates, finally one of them listened and gave me my refund in Groupon dollars, which is not a refund but better than no...

2.5
Product
Groupon Customer Care
I liked
  • Products that i have purchased in the past
I didn't like
  • Customer service
#973368
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FIRST GROUPON STATES THEY DID NOT HAVE MY RETURN, DESPITE MY PROVIDING THEM WITH ALL THE INFORMATION ON THE RETURNED MERCHANDISE INCLUDING DATE AND TIME IT WAS RETURNED TO THE RETURN CENTER. GROUPON...
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1.0
Product
Groupon Customer Care
I didn't like
  • Whole awful exp
  • Missing products and poor customer service
  • Trick customers and dont deliver product
#956754
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When I contacted Groupon via voice chat, they said to wait 8 more days, I did, no sign of the parcel. Contacted Groupon again, 2 days after each query (which no longer has the voice chat option I might add) they answer with "we are still looking into this" Never do...
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Groupon Hambleden, Buckinghamshire
Product
Groupon Customer Care
#949641
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I have lost track of how many times things have gone badly, so I end up calling/writing Groupon-hours of my time doing THEIR job & solving the issue myself. They seriously don't care, even looking at the corporate site, it's sad to see how many complaints there are &...
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1.1
Product
Groupon Customer Care
I liked
  • How they used to be
  • How they use to be
I didn't like
  • Overall awful experience
#927942
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My son was researching Green Bay packer tickets on groupon. He Hit Checkout to see if he could enter a coupon code and boom he purchased two tickets for $871.00 on my husbands credit card. There was no confirmation page or anything. No one is helping! They say we are...
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Product
Groupon Customer Care
#919277
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9th,2016 I ordered 2 Jaxx FitPaks from Groupon thinking I was getting the best deal. When I submitted my order it stated 2-3 week time period to ship. It was then I researched and found the same product on Amazon with same day shipping. I proceeded to cancel my...
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5.0
Product
Groupon Customer Care
#918601
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When I bought and received the watch for my wife on her Birthday, I was embarrassed that it didn't work at all.Hoping that it may have been a dead battery we got it replaced..........no luck. Seems like there isn't anyone from customer service to discuss this issue...
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1.6
Product
Groupon Customer Care
I liked
  • How they use to be
I didn't like
  • Defective products
#918038
Reply to reviews
We purchased a Groupon for a restaurant that has since closed. We have contacted Groupon support several times and they continue to contact us asking if we still do not have our money refunded. Yes! We need help! Groupon's customer service is terrible. Next contact...
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Product
Groupon Customer Care
#917057
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