Product: Groupon Customer Care Clear all filters (23 of 23 reviews match)
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I had to file a grievance with American Express, and I won. It should have been refunded or exchanged before I spent way too much time to get back $29. I have bought some decent items from Groupon, but now I will never buy from them again, only because the customer...
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1.0
Product
Groupon Customer Care
I didn't like
  • Lousy customer service
  • Treated like trash
#1107379
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My Hairdresser used Groupon to attract customers ...... after a few clients Groupon contacted Hairdresser to tell her her account info was wrong so they could not pay her ...... she responded to clear things up but they just kept saying the account info was wrong ......
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1.0
Product
Groupon Customer Care
#1104059
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l bought a Groupon voucher for Bellage Cosmetics-Red Carpet facial (originally valued @ 250.00) for $85. l called the receptionist twice two days in a roll. She let it goes to voicemail and only text back to me a day later. l asked to speak with her instead of texting...
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1.0
Product
Groupon Customer Care
I didn't like
  • False advertising about red carpet service
#1097818
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purchased an item on groupon..this is the third time they charged my credit twice for 1 purchase! customer service phone numbers don't work..live chat are idiots..and then you cant login..they are a scam! then they say: can't correct the problem they made!!! because...
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Anonymous
Marie Gonzalez

I was charged twice for $117!! And they keep giving me bs answers when I have already verified the charges with my bank account. I will never buy off of them again.

1.4
Product
Groupon Customer Care
I didn't like
  • Cheats
#1058985
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I purchased a Groupon Local deal for a relative for Christmas for the Motorsport Driving Experience. I then discovered that the person I purchased the gift for was physically unable to participate in the activity due to heart problems. Now I'm being told that Groupon...
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Product
Groupon Customer Care
#986226
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I bought some groupon certificates for San Antonio recently. One of my purchases was for the Botanical Gardens. When I presented my Groupon Certificate at the Botanical Gardens in San Antonio, they denied it stating it was for Corpus Christie Texas. This is one of the...
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Anonymous
Anonymous

After quite a bit of arguing with different Groupon associates, finally one of them listened and gave me my refund in Groupon dollars, which is not a refund but better than no...

2.5
Product
Groupon Customer Care
I liked
  • Products that i have purchased in the past
I didn't like
  • Customer service
#973368
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FIRST GROUPON STATES THEY DID NOT HAVE MY RETURN, DESPITE MY PROVIDING THEM WITH ALL THE INFORMATION ON THE RETURNED MERCHANDISE INCLUDING DATE AND TIME IT WAS RETURNED TO THE RETURN CENTER. GROUPON...
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1.0
Product
Groupon Customer Care
I didn't like
  • Missing products and poor customer service
  • Whole awful exp
  • Businesses treat you poorly
#956754
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When I contacted Groupon via voice chat, they said to wait 8 more days, I did, no sign of the parcel. Contacted Groupon again, 2 days after each query (which no longer has the voice chat option I might add) they answer with "we are still looking into this" Never do...
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Groupon Hambleden, Buckinghamshire
Product
Groupon Customer Care
#949641
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I have lost track of how many times things have gone badly, so I end up calling/writing Groupon-hours of my time doing THEIR job & solving the issue myself. They seriously don't care, even looking at the corporate site, it's sad to see how many complaints there are &...
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1.1
Product
Groupon Customer Care
I liked
  • How they use to be
  • How they used to be
I didn't like
  • Overall awful experience
#927942
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My son was researching Green Bay packer tickets on groupon. He Hit Checkout to see if he could enter a coupon code and boom he purchased two tickets for $871.00 on my husbands credit card. There was no confirmation page or anything. No one is helping! They say we are...
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Product
Groupon Customer Care
#919277
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