Product: Groupon Deal Clear all filters (40 of 40 reviews match)
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2.0
Details
I have received 3 emails fro a Groupon Getaway 4.5 Star South Beach Hotel from $119 per night. You go to the offer and the calendar shows nothing less than $189 per night. I have complained to them and they give me answers like "I just double checked the deal, and it...
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3 comments
Anonymous
#1373052

Same here . You can't reach a live person at Groupon.

That sucks big time! Only chat and they don't give any good explanations

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Review
#581152 Review #581152 is a subjective opinion of poster.
Service
Groupon Deal
Reason of review
Pricing issue
Preferred solution
Let the company propose a solution

Groupon in Spokane, Washington - Error, no attempt to resolve

Placed order friday for 5 carat diamond, site said it was processing this morning Tuesday was notified by e-mail an error occurred and my wife lost out on her gift, very disappointed in groupon.and now they say the deal is gone. Makes you not want to deal with them. I do a large amount of ordering from various international vendors and have not had this happen. I hope other people do not have this happen, where you get excited for a purchase that means so much! And then to be let down this way. What a shame what else is left to say
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2 comments
Sadye
#993003

Don't trust their rings. The diamond ring they sent me was "painted" diamonds!

They drew diamonds instead of putting real ones. So crazy

Anonymous
#935310

I just had it happen they dragged out a simple issue for 4 days only to say oops, we can't help you out now because the offer is over.

I loved all of the unhelpful responses from shiva raj, sanj, priya, janet and chris. Total BS

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Review
#570685 Review #570685 is a subjective opinion of poster.
Service
Groupon Deal
Reason of review
Poor customer service

Groupon DOES NOT RESPOND TO EMAILS

1.0
Details
Groupon FRAUD It is simply impossible to cancel or edit my Groupon deal. GROUPON links EDIT or CANCEL are not visible on the page. I can not even locate the CANCELor EDIT links or BLUE link on Groupon/My Groupons. This link is not visible. My charge card deducted the price of two Groupons. In addition, there is no way to PRINT the Groupon for the items I purchased. Groupon will not acknowledge my emails. I purchased one Groupon and paid for it. Then Groupon went ahead and charged me for two deals instead. I tried to edit, undo, and cancel, but to no avail. The instructions on how to cancel does not exist on their site. This advice was useless, since the links did not exist. This is not a reputible place to make purchases. So dissatisfied.
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1 comment
Anonymous
#903452

I also ordered a Groupon and was charged 10$ more than the advertised price; Groupon intentionally has NO phone number and their e-mails states it may take 24 hours (and an act of

Congress!) for any reply. A SCAM AND WASTE OF TIME.

Review
#548098 Review #548098 is a subjective opinion of poster.
Service
Groupon Deal
Reason of review
Poor customer service
Loss
$160
Preferred solution
Full refund

Groupon in Rockville, Maryland - Dog bed returned 2 weeks ago

1.0
Details
received a purchase and whoa, ridiculous, didn't look like the picture, quality was awful...sent back same day - 14 days ago - try to get in touch with them via phone - JOKE...waiting for a response to my email complaint...awful company to deal with. called yesterday and the wait was 20 minutes, just called again and the wait is 30 minutes. the color of the dog bed was off, the item came folder over many times and looked flat, not what the picture portrayed at all, the sides looked like they had cardboard inside and no cushion whatsoever...
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Review
#538913 Review #538913 is a subjective opinion of poster.
Service
Groupon Deal
Reason of review
Not as described/ advertised
Loss
$50
Preferred solution
Full refund
3.0
Details
We ordered a cell phone for a potentially good deal. It has been 2 weeks and still no sign of it being delivered. Groupon is good for instant deals but products take a long time to receive and you would be better off just going to get it at the local store or...
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4 comments
Anonymous
#876081

Dear Customer,

Due to insufficient details, we are closing this complaint. To reopen the ticket, please write to us at social@groupon.co.in

Regards,

Groupon_India

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Review
#535056 Review #535056 is a subjective opinion of poster.
Service
Groupon Deal

Groupon in Street, England - Merchant works wrong advertisement,description was wrong.and lowered price on their own...

1.0
Details
To be honest by far the worst company to work with. For the last 3 months I have just had one struggle after another with them, over the simplest issues, they couldnt change the image, they couldn't edit description... so on then I wonder what do they really do.. well pretty much the take part of what you work hard for and answer phones. The management is the worst made me realize why the employees don't do a great job.They knew nothing about my business and didn't even bother to ask they tried to just close the deal cause bottom line they want your money that's all. I feel bad to have to write this review but lost my patience with them... and last guy I talked to from Merchant support... he pretty much says we have many deals we already work with and pay more attention to customers we already have... :D I think that says it all....
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Review
#529292 Review #529292 is a subjective opinion of poster.
Service
Groupon Deal
Reason of review
Poor customer service

Example of Groupon misleading people.

Here is an example of groupon misleading people and amazingly thousands of people fall for it. Right now they are advertising: Nioxin System 1 Cleanser & Scalp Therapy Duo Set for Normal to Thin-looking Hair 33.8 oz (1 Liter) According to them the value is $91.08 but their "special" is $45.99 so supposedly you will save 50%. Amazon is selling the same exact thing, same exact size for $41.49 here is the link to it: http://www.amazon.com/Nioxin-System-Cleanser-Therapy-Thin-looking/dp/B000NSFJCI Many other times I've seen them advertise as if the value is X and they are selling for Y (50% lower) but them when I check on-line with other sellers like Amazon I find cheaper than their 50% off. All-in-all I think groupon is turning out to be a scam. Buyer be aware!
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1 comment
Anonymous
#858001

I just found similar pricing distortion for some speakers.

Review
#503410 Review #503410 is a subjective opinion of poster.
Service
Groupon Deal

Groupon in Buffalo, New York - Did not fufill my order

I purchased a goods order for 4 Disney magnetic wooden doll sets for my toddler for $25. Only one came. I emailed them and they offered to refund my money with no explanation why I would not receive the other 3 dolls. They could not answer if this would happen again in the future. Very disappointed toddler :( Now I have a $25 credit that I'm not sure will even work if I order a good item or anything else. I loved the generic email they sent ne too, so robotic and corporate. If I deal sounds too good to be true, it probably is!
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1 comment
Anonymous
#655923

Well groupon has struck again, I purchased designer sunglasses and what did I get when I opened the box. A glass case.

No sunglasses. I will be disputing the charge immediately on Tuesday.

That is thievery at its best...

Review
#407165 Review #407165 is a subjective opinion of poster.
Service
Groupon Deal

Groupon's Refund Policy and Customer Servc

An investigation by the Office of Fair Trading (OFT) has resulted in Groupon being told it has to seriously clean up its act. They were informed that they had broken a number of consumer regulations and were given just three months to get their act together or face further sanctions. “The investigation found widespread examples of Groupon’s practices which in the OFT’s view breached consumer protection regulations,” said the watchdog. ”The OFT has specific concerns over practices involving reference pricing, advertising, refunds, unfair terms, and the diligence of its interactions with merchants.” Groupon is known to have horrible customer service. Here are a few suggestions to speed up receiving a refund. 1- File a complaint with the Better Business Bureau and let them know 2-Contact your credit card company and dispute the charge 3- Record the call and post it on YouTube to show other clients what they will deal with when they try to get a refund. 4- Insist on a full refund not a Groupon Credit. They are obliged to give a full refund as stated in their policy. 5- Escalate to their corporate office. Contact person can be found on linkedin.
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Review
#380080 Review #380080 is a subjective opinion of poster.
Service
Groupon Deal
Loss
$600

Groupon customer service is terrible

If you have a problem getting the product or service you paid for, you are out of luck trying to get a refund. I purchased an auto detail package. Could not reach the seller. After two weeks I contact Groupon "support". They said they would "pursue on my behalf". Two weeks later, still no response. I contacted Groupon again asking for a refund. They may have just as well laughed in my face. Once again they said they will "pursue on my behalf". They would give no indication of how or when I could get a refund. So much for dealing with Groupon. Please be aware that, if you have a problem with the seller, it's only the beginning of your problems. Groupon will stonewall you.
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1 comment
tldadinaz
#607164

Groupon agreed to a refund. Thanks

Review
#372338 Review #372338 is a subjective opinion of poster.
Service
Groupon Deal
Loss
$60