Groupon Deal Reviews and Complaints
(32 of 32 reviews match)
Latest review first
Groupon's Refund Policy and Customer Servc
An investigation by the Office of Fair Trading (OFT) has resulted in Groupon being told it has to seriously clean up its act. They were informed that they had broken a number of consumer regulations and were given just three months to get their act together or face further sanctions. “The investigation found widespread examples of Groupon’s practices which in the OFT’s view breached consumer protection regulations,” said the watchdog. ”The OFT has specific concerns over practices involving reference pricing, advertising, refunds, unfair terms, and the diligence of its interactions with merchants.” Groupon is known to have horrible customer service. Here are a few suggestions to speed up receiving a refund. 1- File a complaint with the Better Business Bureau and let them know 2-Contact your credit card company and dispute the charge 3- Record the call and post it on YouTube to show other clients what they will deal with when they try to get a refund. 4- Insist on a full refund not a Groupon Credit. They are obliged to give a full refund as stated in their policy. 5- Escalate to their corporate office. Contact person can be found on linkedin.
If you have a problem getting the product or service you paid for, you are out of luck trying to get a refund. I purchased an auto detail package. Could not reach the seller. After two weeks I contact Groupon "support". They said they would "pursue on my behalf". Two...View full review
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