I tried a hot stone massage by Will Steiner in Pensacola, FL. Initially he did a descent job.
I then started to use him regularly. After several visits I had scheduled an appt with him. Due to his personal babysitting issues he asked if I could reschedule my appt. I did so to accommodate him.
Fast forward, I never missed an appt or was ever late and tipped very adequately! I happen to have a 3 day migraine and was unable to make my appt. I did not call as I was in no shape to do so, however Will still made his priority that I pay a $25 fee for late cancellation! Want to lose a loyal customer, this is the exact way!
EVERY situation should be based on the individual circumstances! I’m tremendously disappointed in Will’s priorities!!!