I ordered an LG tablet through Groupon. It never arrived.
The information I provided Groupon was disregarded. I contacted them several times. The one email response I did get clearly demonstrated they had no intention of helping resolve the problem. The response simply repeated back to me the information I provided them.
Subsequent communications with them have not been responded to. I did find a phone number and attempted to call Groupon. So far, I have spent 35+ minutes on hold among 3 phone calls.
Never let it be said Groupon gets high marks for customer service. I'm not sure what my next step will be, but I am not going to let the matter drop.
Product or Service Mentioned: Delivery Service.
Reason of review: Problem with delivery.
Monetary Loss: $54.
Preferred solution: Full refund.
Groupon Pros: Ability to disregard customer concerns.
Groupon Cons: Lack of response to delivery problem.