Salem, Massachusetts
Not resolved
Customer service
Value for money

I ordered an LG tablet through Groupon. It never arrived.

The information I provided Groupon was disregarded. I contacted them several times. The one email response I did get clearly demonstrated they had no intention of helping resolve the problem. The response simply repeated back to me the information I provided them.

Subsequent communications with them have not been responded to. I did find a phone number and attempted to call Groupon. So far, I have spent 35+ minutes on hold among 3 phone calls.

Never let it be said Groupon gets high marks for customer service. I'm not sure what my next step will be, but I am not going to let the matter drop.

Product or Service Mentioned: Delivery Service.

Reason of review: Problem with delivery.

Monetary Loss: $54.

Preferred solution: Full refund.

Groupon Pros: Ability to disregard customer concerns.

Groupon Cons: Lack of response to delivery problem.

  • Undelivered product
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