Woodland, California
Not resolved
Customer service

Update by user Dec 24, 2018

To date, NO contact by Groupon has ever been attempted.☹️

Original review posted by user Nov 23, 2018

I cannot find a single way to contact CS any longer. Earlier this year (around April) I bought a Groupon for a restaurant that I didn't know was only open for dinner, and at that time was able to actually call & talk to someone on the phone who helped explain how to trade it.

I did & was happy. Now, I just purchased something that was "in process" and decided to cancel & get a credit. I got a confirmation that said I would be credited after 7-days after they receive the item back & they sent me a return-shipping label! - I DON'T HAVE THE ITEM!!...I now don't want the credit, either!

There IS NO CHAT available on the app or the website! When you call the number it says to reach a "live agent" do this or that, but there are no live agents. There's no email.

It's all a big frickin LOOP that keeps taking you back to the FAQ page with NO RESOLVE!! I'm one pissed off customer!!

...NOT using Groupon for "goods" any more...just oil changes & the like!

Product or Service Mentioned: Groupon Customer Care.

Reason of review: Poor customer service.

Preferred solution: Deliver product or service ordered.

Groupon Pros: Item, Price.

Groupon Cons: No customer service, No contact method.

  • Groupon Deceptive
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