I got an Orange Leaf certificate as a gift. It was from Groupon.
I am not familiar with Groupon, so the resulting problem may be partly my fault. The paper I had, worth ten dollars, had no conditions written on it. When I got to Orange Leaf, they had lots of conditions. The most serious one was that they would not honor the ten dollar value.
For a purchase of 6.50, they would give no change or store credit. . They offered to let me get anything else in the store to bring up the purchase, but then they would not let me choose a gift card. They told me I could call a manager, but they would not give me a phone number.
They eventually called a manager for me and he was apologetic and understanding, but he said he did not have the authority to honor the ten dollar value. The two cashiers became increasingly defensive. They did acknowledge that they had had customers bring up this problem before.
I feel badly for them, forced to defend what appears to be a deceptive practice. If conditions like this really exist ( no change or store credit given) I suggest that Orange Leaf and Groupon put them in writing, clearly, on paper, and up front.
Product or Service Mentioned: Orange Leaf 10 Dollar Off Coupon.
Reason of review: Not as described/ advertised.