1 comment
Not resolved

I got an Orange Leaf certificate as a gift.It was from Groupon.

I am not familiar with Groupon, so the resulting problem may be partly my fault. The paper I had, worth ten dollars, had no conditions written on it. When I got to Orange Leaf, they had lots of conditions. The most serious one was that they would not honor the ten dollar value.

For a purchase of 6.50, they would give no change or store credit. . They offered to let me get anything else in the store to bring up the purchase, but then they would not let me choose a gift card. They told me I could call a manager, but they would not give me a phone number.

They eventually called a manager for me and he was apologetic and understanding, but he said he did not have the authority to honor the ten dollar value. The two cashiers became increasingly defensive. They did acknowledge that they had had customers bring up this problem before.

I feel badly for them, forced to defend what appears to be a deceptive practice.If conditions like this really exist ( no change or store credit given) I suggest that Orange Leaf and Groupon put them in writing, clearly, on paper, and up front.

Review #1022237 is a subjective opinion of a user.

1.7
Diversity of Products or Services
Product or Service Quality
Price Affordability
Discounts and Special Offers
Advertised vs Delivered
Value for money
Delivery Service
Location
Customer service
Reason of Review / Monetary Loss Not as described / Not specified
Preferred solution Not specified

Had an Experience with Groupon?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Anonymous
New York, New York, United States #1304182

I have used Groupon a number of times and have gotten some great deals.The way it works is what you experienced - the entire voucher value must be used in one visit with no credits or cash back.

It's a rather annoying feature but I really like Groupon Local Deals as it makes for a fun outing for my son and I in our city.I suggest you peruse the website yourself and you will see that the conditions are plainly stated so there is little room for confusion when deciding on a purchase.

You May Also Like

Groupon Diamond Fraud Groupon "I placed and order of 2 sets of diamond earrings and I had an appraisal done on both sets, one set claimed to be 3/4 carat and a VS1 and..." Read more Groupon - BAD QUALITY PRODUCT Groupon "I recently bought a Pro-Form 225 CSE Elliptical. Once we try it we noticed how much the machine rocks. We try different surfaces, adjusting the feet and tighten up the..." Read more After 14 days long wait, my order still has no update !!   Groupon is Suck ! Groupon "order 2 iphone case on 9/26 and today is 10/9 5:25pm.. still no tracking number update.. contacted Groupon customer week again and asked me to wait few..." Read more Groupon Shipping Service Review from Dumont, New Jersey Groupon "Made a order for a shoe cabinet. It was stated fainal sale unless defected. Guess what it came damaged. The box has been dropped. Big crushed Mack and hole...." Read more Instagc - Yet ANOTHER NON-PAYING Survey! Instagc "*CX-125651 Female Cat Owners Study1156/22/17 01:39 PM Cheated out of $1.15 ! Hardly anything credit here any more. Not even adbistro. I am spending ALLOT more time on swagbucks now...." Read more Carid - RIP OFF ALERT Carid "CARid...AKA...ONYX....RIP OFF ALERT...... CARiD...AKA ONYX DO NOT BUY HERE... CARiD...AKA ONYX... I bought A woodgrain dash cover set for 2016 express van. 300+ dollars 8 pieces. Dash cover fit not..." Read more Nissan Canada - Service in Scarborough Nissan Nissan Canada "We went to do service in Scarborough Nissan last Thursday Jun29/2017. We got our car back today Jun27/2017 and this is what happen to my car there's a big scratch..." Read more Lbc Express - Customer pissed Lbc Express "What the *** happen with the number indicated on the package box if you aren't going to fu*king text us? I'd fu*king calling your hotline to fu*king deliver the two..." Read more