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Ebony H Bqi
Verified Reviewer

How do I get the number to redeem my voucher

Top question

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Adante Bli

I would like to run a campaign and my company called All season detail and this is the phone number my name is Joe and I'd like to run a campaign I have a Burnsville shop I'll bring it

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Harry Rollins

Financial Expert

According to the 'How to Redeem a Groupon Voucher' video at youtube.com, to get the voucher number you should follow these steps:
  • log in to your Groupon account;
  • go to My Groupons;
  • find the Groupon with your voucher;
  • click View Voucher;
  • click Print Voucher;
  • a redemption code should be displayed.

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Nancy C Bsx

I don't have an account. I ordered a service without an acct number. Is there somewhere to go to find it ?

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Ebony H Bqi

I redeemed my voucher I tried to make my reservation but it’s saying my voucher not working

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Loretta Y Hbp
Verified Reviewer

How can I get a status update on an order

Order #142377****

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1 comment
Harry Rollins

Financial Expert

According to the Groupon FAQ page, you may try to track your package following the steps below:
  • Visit My Groupons via the web or mobile app;
  • Find your order;
  • Select Track Package.

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Nancy C Bsx

How can I get my refund?

I ordered from Groupon a 25.00 membership to Sam's Club and I ordered it twice and have changed my mind. I do not want either one. Can you please help me?

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Harry Rollins

Financial Expert

According to the Groupon terms and conditions, all subscription payments are nonrefundable. You should continue to have access to the Groupon membership through the end of your current billing period. You must cancel your membership at least three business days before it renews to avoid being charged for the next billing period.
To get more information about your payments, please contact the Groupon customer care team:
  • via the company's social networks;
  • via the support form at groupon.com.

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Darlene C Yav
Verified Reviewer

How do I get my money put back on my card from Groupon

So I used my card to ride the ATV in Las Vegas the lady said they was booked up for the days I wanted

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Harry Rollins

Financial Expert

According to the Groupon help section, to request money you should contact the Groupon customer care team via the support form at groupon.com/customer_support.

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Kawana B

How can I get the refund put back on my card because it gave me Groupon bucks

They not letting anybody cross the border

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Harry Rollins

Financial Expert

According to the comments posted on reddit.com, Groupon does not return money back to the credit card. They only offer Groupon Bucks.
To get more information about the Groupon refund policy, please contact the Groupon customer care team:
  • via the company's social networks;
  • via the support form at groupon.com.

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Omyra B
Verified Reviewer

Purchase went to a wrong email. What can I do

I made a purchase and went to an email I do not know. Wrong email fancybynature2020@. My correct email is fancybynature2020@***.com or fancybynature1@***.com I purchase fire gun at Frisco for 2 people w 40 credit to eat at the facility.

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Harry Rollins

Financial Expert


Your situation with wrong email is common among other Groupon users. According to reddit.com it is highly recommended to contact Groupon customer service. You can reach them via email at support@groupon.com.

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Jerome S Jkd

How do I get my refund

I went to the portofino restaurant last week to redeem my food. But I was told that they don’t honor the vouchers anymore.

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Harry Rollins

Financial Expert

According to the Groupon Terms and Conditions, a merchant shall honor the vouchers for the merchant offering through the promotional value expiration date. After the promotional value expiration date, the merchant agrees to redeem the voucher for the amount paid indefinitely.
For further assistance please contact Groupon Customer Care by submitting your request on the company website or via their social media networks.

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Mandy M Fit

My clients vouchers have expired due to covid could there be a extension date? Or refund

Due to covid and not being able to redeem vouchers 188 vouchers have expired. What happens here.

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Harry Rollins

Financial Expert

According to Groupon Support, Groupon extended expiration dates of eligible vouchers due to Covid-19.

If your voucher was eligible for an expiration extension, you should have received a separate notification via email with a new expiration date. You can also check if your voucher expiration has been extended by heading to My Groupons where the expiration date will be listed next to your voucher.

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Lilian F Mdl
Verified Reviewer

How can I get my refund

I make one order and they charge twice from my account

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Harry Rollins

Financial Expert

According to the Groupon FAQ page, refunds issued in Groupon Bucks will be processed in 1–2 business days and available for use toward other eligible purchases on the site. You can see your Bucks balance in the top right corner of your My Groupons page when signed in.
For further assistance please get personalized help by submitting your request on the company website.

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Ebony H Bqi
Verified Reviewer

How do I redeem my voucher

Can someone call me at 77341****)

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Harry Rollins

Financial Expert

According to the 'How to Redeem a Groupon Voucher' video at youtube.com, to redeem your Groupon voucher you should follow these steps:
  • log in to your Groupon account;
  • go to My Groupons;
  • find the Groupon with your voucher;
  • click View Voucher;
  • click Print Voucher;
  • get the redemption code.

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Oksana P Dln
Verified Reviewer

When i will get my parcel?

Good afternoon. My order number is 145387****.

My name is Oksana Prohoda. My address is Flat 14C, 61 Nugent street, Leicester, LE3 5HX When i will get my parcel?

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Harry Rollins

Financial Expert

According to the Groupon help section, Groupon normally delivers within 7 days. You should be able to track the status of your Groupon order following these steps:
  • go to groupon.co.uk;
  • log into your account;
  • find your order;
  • select 'Track Package'.

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Priscilla K Llj

How can I cancel a reservation

Unfortunately I can not go to a hotel stay

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Harry Rollins

Financial Expert

According to Groupon Customer Support, to determine whether you can cancel your booking, check the cancellation policy in Deal’s fine print. If your deal is eligible, please follow the steps below:
  • Head to My Groupons;
  • Select the option to Manage your booking next to your Groupon;
  • Select the option to cancel your reservation below the calendar;
  • Click Save.

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Maureen C Hsn
Verified Reviewer

Can you please let me know why I am still waiting for my order

Ordered 2 mini greenhouse closhes on the 8th of February but it has not arrived. It says it is still in transit which it has been since the 11th of February. Order no 120008****437398

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Harry Rollins

Financial Expert

According to Groupon Support, if the order is shipped with tracking information and it does not show delivery within a reasonable timeframe after the estimated delivery date, the merchant will be held liable and the order will be refunded.
As stated at ship24.com/, for local deliveries in the United States, it will take from 5 to 10 days to arrive at your home if you pay the standard services from the couriers.
For further assistance please contact Groupon Customer Service at marketplace.groupon.com/support/login.

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Stephanie G Jim
Verified Reviewer

How can I exchange expired Groupon into Groupon bucks

Groupon expired due to pandemic so couldn't use wanted to exchange into Groupon bucks.

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Harry Rollins

Financial Expert

According to the “What to Do With Your Expired Groupon Deals” article posted at moneycrashers.com, under the terms of Groupon’s Trade-In Program, you can trade in certain Groupon vouchers for Groupon Bucks up to two weeks after they expire.
When you trade in an expired voucher, your Groupon Bucks payment is equal to the amount you originally paid for the traded-in voucher – the voucher’s face value. You have 24 hours to use them to purchase a new voucher or vouchers.
If you don’t make any purchases with your Groupon Bucks within 24 hours, you forfeit your Bucks and the face value of your expired voucher is restored.

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Patricia B Oql

How can i access my groupon account to see how much credit i have.

Last year we had to cancel a weekend break because of covid which we purchased on groupon. We were given a credit for this it was at Great Hallingbury Manor order no:- 1200-08****-875351.

We just want to know how to access it. We have since ordered a rug of which we have received confirmation that it is in transit. We thought the price of the rug would have been taken off the credit. We checked with the bank today and it has been taken out of the bank account.

I would be grateful if you could sort this out. Thankyou.

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Harry Rollins

Financial Expert

According to the Groupon Help page, you can find your Groupon Credits balance by visiting the Account page from a computer or the My Stuff menu on mobile.

From the Account page, please select Groupon Credits to view:
  • Balance;
  • Expiration dates;
  • Issuances;
  • Transactions.

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John D Wxf
Verified Reviewer

Where is my order

Food purchased weeks ago. No delivery notice.

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Harry Rollins

Financial Expert

According to Groupon Customer Care, delivery delays may occur due to postal service disruptions resulting from the COVID-19 response.
As for shipping timelines, most Groupon Goods Marketplace items ship within 2 business days and arrive within 5–10 business days. Once your item ships, Groupon will send you a confirmation email to let you know.
If the shipping window has already passed and you didn't receive your item, please contact Groupon for further assistance.

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IGNAS DHAS M

How can I exchange my stuff

My order was too big in size. I prefer to go for small size.

What is the procedure for that. Please call me back

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Harry Rollins

Financial Expert

According to Groupon Customer Support, you may return your item following the steps below:
  • Go to My Groupons;
  • Select View Details next to your order;
  • Select Return your Package and print your prepaid mailing label. If you don’t see “Return Package”, your return may not be eligible;
  • Attach the label to your package and ship the item back to Groupon.

Returns shipped without a Groupon-provided return label may not be automatically provided as information will be missing to locate your account.
Please note returns are typically processed within 1-2 business days after receipt. If you purchased your item from a 3rd party merchant, you should contact them to process your return.
For further assistance please contact Groupon Customer Service by submitting your request on the company website.

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Anita D Iou
Verified Reviewer

How can you cancel my order I just made mistakenly

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Harry Rollins

Financial Expert

According to Groupon cancellation policy you should: sign in, navigate to customer support, select the order you want to cancel, if your order is eligible for self-cancellation you will see this option, follow on-screen instructions.

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Raymond P Woa
Verified Reviewer

How to get money back

I have an expired voucher of Big O Tire but I could not get my paid money back Not redeem Not exchange I can not find on Groupon my stuff Please advise

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Harry Rollins

Financial Expert

According to Groupon Help, you may redeem your voucher following the steps below:
  • Check the My Groupons page;
  • Find the Groupon you want to use and click "View Details";
  • Under "How to Use," you'll find specific directions for redeeming your Groupon;
  • For local deals, you'll likely either print out the Groupon or pull it up on our mobile app with no need to print. To do either, click the "View Voucher" button;
  • For deals that require redemption on a merchant's website, you will find specific instructions on the voucher itself.

You may find the detailed instructions on how to redeem your Groupon on a merchant's website at groupon.com/faq#faqs:content-47.

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June R Akf
Verified Reviewer

Why wasn’t my parcel collected this morning

Went on line to the returns site picked a day 18th January morning Collection nobody has turned up why

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Harry Rollins

Financial Expert

According to the Groupon help section, the processing time may take up to 24 hours.
To get more information about the status of your order, please contact the Groupon customer care team:
  • by phone at (888) 375-5777 (toll-free number within the United States);
  • via the company's social networks.

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