Not resolved
Advertised vs Delivered
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Layout of Store
Price Affordability
Product or Service Quality
Value for money

Three weeks ago, I noticed a Groupon charge on my debit card.I had not ordered this service from Groupon and did not authorize any family member to do so.

I contacted customer service and they did not comprehend my problem. After many, many e-mails, they finally understood the issue and refunded my money. Three weeks later, I notice another unauthorized Groupon charge on the same card. Customer service again does not comprehend my inquiry and tells me I must contact the merchant directly for items damaged or not received.

But I never ordered the item and wanted a refund. After several e-mails, Groupon customer service kept repeating the same message: “contact the merchant directly for damaged or missing items”. Tired of this dance, I contacted my bank. To my dismay, my bank informs me that Groupon has set up a recurring charge on my account and that is why I'm getting monthly charges.

I NEVER authorized any such thing. My bank tells me to block my card and get a new one. What is going on? Groupon is either being hacked or one of their employees is running a scam.

Contacting Groupon customer service is a nightmare. They are not capable of understanding the problem and keep sending canned responses that do not resolve the issue. Or maybe they simply do not value security.

I will never use Groupon again, and if you do, keep a close eye on your credit or debit card.Something shady is going on at Groupon.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Full refund.

I didn't like: Inability of customer service to comprehend and resolve issue.

Had an Experience with Groupon?

Write a review


Terms of Service
Post Comment

You May Also Like

GROUPON LIARS!! Groupon "I was browsing through groupon looking to score a good deal when I found a huge scam. First of all they are trying to pass off a cheaply made generic..." Read more Groupon - Lamborgini Driving Review from Phoenix, Arizona Groupon "My wife and son purchased a groupon for me last Christmas for a 25 minute drive in a Lamborghini with Mile High Drives. I e-mailed the company in April..." Read more Groupon - Stick to Coupon Selling, Idiots! Groupon "I've bought coupons on Groupon before and never had much issue. Probably because Groupon has nothing to do with the actual fulfillment of those, it's up to the restaurant..." Read more Groupon Diamond Fraud Groupon "I placed and order of 2 sets of diamond earrings and I had an appraisal done on both sets, one set claimed to be 3/4 carat and a VS1 and..." Read more Calatlantic Homes - Buyer Beware Calatlantic Homes "Garage door wood shrunk and left unpainted grooves in door. Builder says "sorry, paint touchup already done". Ours is the only garage door on street that looks this bad. This..." Read more Guardsman - The worst shopping experience of my life Guardsman "I am extremely let down by Guardsman and Nebraska Furniture Mart. I feel very taken advantage of. I saved money to purchase a leather sectional and purchased the protection plan...." Read more Waffle House - Egregious service by WH employees to a 30 yr service veteran Waffle House "On or about, 9/22/2017, between 4-5pm, I visited the Georgia State University Waffle House located at 100 Piedmont Ave SE, Atlanta GA 30303. Upon visiting the store, I noticed an..." Read more Tophatter - BUYER BEWARE!!! ACTUALLY, JUST STAY AWAY!!! Tophatter "STAY FAR, FAR AWAY FROM THIS COMPANY!! I was excited when I first found it, and ordered 30+ things in the first week! As they came in, there was something..." Read more