Not resolved

Three weeks ago, I noticed a Groupon charge on my debit card.I had not ordered this service from Groupon and did not authorize any family member to do so.

I contacted customer service and they did not comprehend my problem. After many, many e-mails, they finally understood the issue and refunded my money. Three weeks later, I notice another unauthorized Groupon charge on the same card. Customer service again does not comprehend my inquiry and tells me I must contact the merchant directly for items damaged or not received.

But I never ordered the item and wanted a refund. After several e-mails, Groupon customer service kept repeating the same message: “contact the merchant directly for damaged or missing items”. Tired of this dance, I contacted my bank. To my dismay, my bank informs me that Groupon has set up a recurring charge on my account and that is why I'm getting monthly charges.

I NEVER authorized any such thing. My bank tells me to block my card and get a new one. What is going on? Groupon is either being hacked or one of their employees is running a scam.

Contacting Groupon customer service is a nightmare. They are not capable of understanding the problem and keep sending canned responses that do not resolve the issue. Or maybe they simply do not value security.

I will never use Groupon again, and if you do, keep a close eye on your credit or debit card.Something shady is going on at Groupon.

Review about: Nothing Charges Were Unauthorized.

I didn't like: Inability of customer service to comprehend and resolve issue.

Review #1042395 is a subjective opinion of a user.

Exchange, Refund and Cancellation Policy
Customer service
Discounts and Special Offers
Layout of Store
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Product or Service Quality
Value for money
Price Affordability
Reason of Review / Monetary Loss Poor customer service / $20
Preferred solution Full refund

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