Three weeks ago, I noticed a Groupon charge on my debit card. I had not ordered this service from Groupon and did not authorize any family member to do so.
I contacted customer service and they did not comprehend my problem. After many, many e-mails, they finally understood the issue and refunded my money. Three weeks later, I notice another unauthorized Groupon charge on the same card. Customer service again does not comprehend my inquiry and tells me I must contact the merchant directly for items damaged or not received.
But I never ordered the item and wanted a refund. After several e-mails, Groupon customer service kept repeating the same message: “contact the merchant directly for damaged or missing items”. Tired of this dance, I contacted my bank. To my dismay, my bank informs me that Groupon has set up a recurring charge on my account and that is why I'm getting monthly charges.
I NEVER authorized any such thing. My bank tells me to block my card and get a new one. What is going on? Groupon is either being hacked or one of their employees is running a scam.
Contacting Groupon customer service is a nightmare. They are not capable of understanding the problem and keep sending canned responses that do not resolve the issue. Or maybe they simply do not value security.
I will never use Groupon again, and if you do, keep a close eye on your credit or debit card. Something shady is going on at Groupon.
Reason of review: Poor customer service.
Monetary Loss: $20.
Preferred solution: Full refund.
I didn't like: Inability of customer service to comprehend and resolve issue.