0 comments
Not resolved

Three weeks ago, I noticed a Groupon charge on my debit card.I had not ordered this service from Groupon and did not authorize any family member to do so.

I contacted customer service and they did not comprehend my problem. After many, many e-mails, they finally understood the issue and refunded my money. Three weeks later, I notice another unauthorized Groupon charge on the same card. Customer service again does not comprehend my inquiry and tells me I must contact the merchant directly for items damaged or not received.

But I never ordered the item and wanted a refund. After several e-mails, Groupon customer service kept repeating the same message: “contact the merchant directly for damaged or missing items”. Tired of this dance, I contacted my bank. To my dismay, my bank informs me that Groupon has set up a recurring charge on my account and that is why I'm getting monthly charges.

I NEVER authorized any such thing. My bank tells me to block my card and get a new one. What is going on? Groupon is either being hacked or one of their employees is running a scam.

Contacting Groupon customer service is a nightmare. They are not capable of understanding the problem and keep sending canned responses that do not resolve the issue. Or maybe they simply do not value security.

I will never use Groupon again, and if you do, keep a close eye on your credit or debit card.Something shady is going on at Groupon.

Review about: Nothing Charges Were Unauthorized.

I didn't like: Inability of customer service to comprehend and resolve issue.

Review #1042395 is a subjective opinion of a user.

1.6
Exchange, Refund and Cancellation Policy
Warranty
Customer service
Discounts and Special Offers
Staff
Layout of Store
Advertised vs Delivered
Delivery Service
Diversity of Products or Services
Product or Service Quality
Website
Value for money
Location
Price Affordability
PRODUCT OR SERVICE Not specified
Reason of Review / Monetary Loss Poor customer service / $20
Preferred solution Full refund

Had an Experience with Groupon?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be first to start a discussion.

You May Also Like

Groupon - BAD QUALITY PRODUCT Groupon "I recently bought a Pro-Form 225 CSE Elliptical. Once we try it we noticed how much the machine rocks. We try different surfaces, adjusting the feet and tighten up the..." Read more Groupon False Advertises and Lacks Good Customer Service Groupon "Groupon advertises a 24 week subscription to the Boston Herald Sunday edition only that retails for $136.00 for $70.00 (49% off). The problem is that the cost of home..." Read more Groupon - Deceptive marketing Groupon "I just purchased a Groupon for Dal Toro Ristorante Las Vegas; $60 Value for Two or More People at Dinner. Originally I was searching for lunch deals in Vegas, which is..." Read more After 14 days long wait, my order still has no update !!   Groupon is Suck ! Groupon "order 2 iphone case on 9/26 and today is 10/9 5:25pm.. still no tracking number update.. contacted Groupon customer week again and asked me to wait few..." Read more Kixeye - Please Forgive me Unbannd My Account Kixeye "Dear Kixeye, I am writing with request to appeal my banned Account in War Commander ( User ID 33155521 ). I would like to inform you that I find your..." Read more Rhinoshield cases are defective junk Rhinoshield "Not only are the cases defective junk when they don't arrive broken they don't work effectively and are made like complete junk. The bumper cases are loose and flimsy and..." Read more Sensodyne Toothpaste Made By Glaxosmithkline - Dear GlaxoSmithKline I think your Sensodyne toothpaste may have *** my mouth up royally Sensodyne Toothpaste Made By Glaxosmithkline "I used GlaxoSmithKline Sensodyne 'Repair & Protect' toothpaste for about a year, then a few days ago I woke up with: - burning, swollen lips with lots of tiny white..." Read more Fedex - Just one fed ex guy never buzzes / leaves packages outside / video Fedex "Just one of our Seattle Fed Ex drivers leaves packages outside and pretends to ring buzzer but he's clearly just clicking the "Cancel" button. No other delivery drivers, Fed Ex..." Read more