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What is your customer experience with Groupon?

Groupon Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Groupon has 1.5 star rating based on 11579 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Groupon to a friend or colleague.

  • Rating Distribution
  • Pros: Good deals, Good prices, Great deals.
    Cons: No customer service, Poor customer service, Customer service.

View full overview ›

Media from reviews

Groupon vendor won't hinor coupon, and there's virtually no way to contact Groupon...
Groupon - RefundGroupon - RefundGroupon - Cancelled voucherGroupon - Refund not received.Groupon - RefundGroupon - About my purchase
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Top Groupon Reviews

Positive Review

"Grupon has no customer support"

stars-rating stars-rating stars-rating stars-rating stars-rating

Help a little just grupon has no customer service sontheres no way to get help from them. groupon has no way to talk to a real person or get any help from

Critical Review

"Groupon vendor won't hinor coupon, and there's virtually no way to contact Groupon customer support"

stars-rating stars-rating stars-rating stars-rating stars-rating

I tried to schedule an appointment with a Groupon vendor. I had 10 days before it expired. Wouldn't you know it, the vendor only has appointments available...

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Birch New
map-marker San Jose, California

Cancel order

I was browsing groupon and accidentally bought these items on order number 1000-14****2-21****! I want this order cancelled immediately!

Cynthia Pratt (408)315-****

View full review

User's recommendation: Be careful pushing buttons! I didn’t know I had purchased anything!

Nicole B Hsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They advertise promo codes but don't let you use them. They hard code in a lower promo code that gives half the discount you would get with the promo code they emailed you or.sbow when you log.in. they're doing this 1. To save money 2. Hoping you'll come back and spend more money.

All you have to do to figure out how they're doing this is look at their coding on their website or in their app. There's code in there specifically to apply their SAVEMORE promo code and coding to prevent users from removing that promo and adding ones like saveinmay or welcome which are 20% savings vs 10 % so this is what I wrote to them. Oh also there is no easy way to get a human on their site. It took me 30 mins to figure out how to get a page where I could write my complaint but then they give you the option to email or chat. I first chose email but I don't think that works because I got a message to click the chat icon on the right and a message telling me volume is high so wait time is approx 90 mins. I went out came.back pasted same complaint and chose chat this time. Surprise! Same exact message. But when you look at the page for the chat icon guess what? There isn't one! So how the *** are you supposed to EVER CONTACT GROUPON WITH ISSUES. That's why I'm following this advice "

report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC).

Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)"

>

Here is the email I sent Groupon

Your app nor your website have a chat option.

>

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

>

2.

>

I have a promo code in my email that states the following

>

20% Off On Your Next Local Purchase

>

Set up your account and use your exclusive code at checkout of your first purchase

>

Code WELCOME

>

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

>

My sister is also having the same issue

>

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

>

That's a huge difference between 10% and 20%

>

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

>

>

My account I can't use may promo code bc you automatically apply savemore

>

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

>

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

>

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this

>And my. Sisters account is ava.nicole0902@***.com

View full review
Loss:
$80
Pros:
  • Deals
Cons:
  • Unwilling to resolve issues
  • No way to contact them
  • False advertising

Preferred solution: Price reduction

User's recommendation: report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations. If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC).

1 comment
Guest

This is what I wrote to them Your app nor your website have a chat option. All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page.

Nowhere on your app or your website Do you have a chat future whatsoever 2. I have a promo code in my email that states the following 20% Off On Your Next Local Purchase Set up your account and use your exclusive code at checkout of your first purchase Code WELCOME But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code. My sister is also having the same issue There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off That's a huge difference between 10% and 20% So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability. You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app. What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and "report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws.

You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this And my. Sisters account is ava.nicole0902@***.com

Nicole B Hsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Zamberk, Ústí Nad Orlicí District

False and illegal practices with promo codes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

What I wrote to Groupon after it took me forever to find a way to email them. You have to have an issue with an already purchased Groupon to get to the email screen so here's what I wrote

Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page.

Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices.

They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this

And my. Sisters account is ava.nicole0902@***.com

At the end they give you option to email or chat.

I emailed the. Went back and redid the entire process and checked chat and look at the screenshot. It says click the chat icon on right side of the screen but guess what?

IT. DOESN'T EXIST!

View full review

User's recommendation: If you experience the same thing report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations. If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC). it to

Nicole B Zzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Promo codes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

1. Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

View full review
Loss:
$37
Pros:
  • Deals

Preferred solution: Price reduction

User's recommendation: Report to BBB and I filed a small claims against them which sounds extreme but I did the same thing to chewy for a false advertising and the second I filed or rather the day after I filed Chewy called me and offered me the products that they were false advertising about for free and a huge discount on three future purchases I suspect because they knew what they had done was illegal and that it could have easily turned into a class action lawsuit which after speaking to attorney I was correct

Larry B Pwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

COMPLAINT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - COMPLAINT
Updated by user May 26, 2025

They finally provided the items that I paid for. Thank you - I believe your app made the difference!!

Updated by user Apr 23, 2025

They’re unbelievably incompetent.

Original review Apr 18, 2025

I purchased MicroSoft OFFICE Professional 2024 less than 2 hours ago via Groupon. All I received was an Order Number and the word Purchased from them!

No instructions for download or anything. I have tried to get help via their website but thats a joke. Each time I try to get in, they say my password is invalid.

Then when I try to change it, they CLAIM to send a link, but as soon (within 2 minutes) as I set a new password, I get the message LINK HAS EXPIRED. This is horrible!

View full review
Loss:
$35
Cons:
  • No live customer service
  • Website is virtually worthless

Preferred solution: Full refund

User's recommendation: STEER CLEAR OF GROUPON!!

2 comments
Samyia Jge

I agree

Guest

I cant seem to get in contact with a live person to get a full refund?? Why is this????

I'd like my HARD EARNED MONEY BACK!!! PLEASE, MY MONEY BACK!!!!!!!!

View more comments (1)
Eucharia O Nja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sam’s club membership

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Sam’s club membership

I got a Group on order #1000-14****-481355 and when I went to Sams club couldnt find my order to access it. Unable to figure what happened to the order and nothing was on my stuff

View full review
Loss:
$20

Preferred solution: Full refund

User's recommendation: Please don’t use this Groupon. No help is issued.

Sabrina N Rjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never assist agents are crooked.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Refund purchase that would not let me book. Honor your policy about giving value for expired Groupon.

View full review
Pros:
  • Price deal
Cons:
  • Customer non service terrible

Preferred solution: Full refund

User's recommendation: Don’t use

Laasia Ifz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

Can’t access my vouchers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Can’t access my vouchers
Groupon - Can’t access my vouchers - Image 2
Updated by user Jun 08, 2025

Very disappointed, I spent over $100 on automotive services that I desperately need and Groupon has made it very clear that their goal is not great customerService. They have went out of their way go make sure no one can contact them!

Original review Jun 07, 2025

I purchased 4 deals on Groupon for automotive services and cant access any of my vouchers!! I need my vouchers or my money back asap!

View full review

User's recommendation: Don’t buy!!

Vashina M

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

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Groupon - Refund

The worst unprofessional business I've ever experienced. I've been trying to reach out to the merchant I went to today for service.

The receptionist stated to me that they had a 12:30 availability. When I told her I purchased a Groupon on May 10, 2025, she stated to me that the owner said I should text the number. When I texted your number to get an appointment time, she told me July 15, 2025.

Very unprofessional. It went from telling me that they had availability today, but when they saw I purchased a Groupon for $60.50, I was redirected.

View full review
Loss:
$59

Preferred solution: Full refund

Ashanti C Cdh

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem with merchant

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Problem with merchant
Groupon - Problem with merchant - Image 2
Groupon - Problem with merchant - Image 3
Groupon - Problem with merchant - Image 4
Groupon - Problem with merchant - Image 5

I booked 2 vouchers for a service from the voice of beauty and I tried to use my vouchers a total of 3 times each time the merchant insisted I reschedule including the second and 3rd time when I made my way all the way to the establishment she just keeps refusing to see me

View full review
Loss:
$140

Preferred solution: Full refund

User's recommendation: Don’t book with this merchant

Oakli-Jill P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't get my my full order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Didn't get my my full order
Original review updated Apr 09, 2025

I've contacted 3 times and received no response back. I ordered a shampoo set, order number 1000-14****-350767, and only got the conditioner, no shampoo.

I finally did get a hold of Groupon through Instagram, and they sent my issue to their third-party merchant. When I checked back 2 days later, Groupon stated the merchant emailed me. I haven't seen the email, and it said I picked the option of just the conditioner. That is absolutely false.

First, there are many complaints from customers not receiving the full set, and also, why would I scroll down the list to pick just conditioner and pay full price on Groupon? What's the point? I sent Groupon a screenshot of my receipt from the order, and it clearly states shampoo and conditioner set. Nowhere does it say 33oz conditioner.

Anyway, Groupon says they cannot do anything about this, and evidently, they do not vet their third-party merchants for scams. Never again will I buy from them.

View full review
Loss:
$33
Pros:
  • Supposed to have deals
Cons:
  • Use 3rd party merchants not accredited bbb businesses

Preferred solution: Shampoo that's included in my set. I received the conditioner

User's recommendation: Do not use Groupon

Shonte P Rdg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

About my purchase

Groupon - About my purchase

Would I be able to use my voucher for tomorrow if it says it is expired on the eighth? It was for 6/7/25 the expiration they say 68 2025. I had an emergency and I am at the emergency room now I can provide proof if need to be cause someone just contact me and let me know please and thank you.

View full review

User's recommendation: Sick ppl

JoAnn C Pet

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Charged twice

Groupon - Charged twice
Groupon - Charged twice - Image 2

I took my grandsons to game time and purchased 3 90 minutes game cards it charged me for 6 90 minutes cards it charged me 150.00 order # 1000-14****-133051 I did not purchase 6 cards then it made me repurchase 3 90 minute cards for 75.00 which I did want so Im trying to verify if my card was charged for both the 150 and the 75 ?

View full review
Loss:
$150
Cons:
  • It triple charged me

Preferred solution: Full refund

User's recommendation: Watch out when using Groupon

Scott G Zrz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I have the wrong location for my oil change

Groupon - I have the wrong location for my oil change

I purchased that oil change for 504 Blackhorse Pike in West Collingswood. When I got to Meineke, he said he couldn't accept my Groupon for that oil change because it was for a location in Bucks County, Philadelphia.

I wouldn't have chosen that location because it is too far from my apartment, where 504 West Collingswood is right down the street from my apartment.

So if you could please refund me for that oil change, I would greatly appreciate it. ?

View full review
Loss:
$30
Pros:
  • Great deals that groupon offers
Cons:
  • U do have customer service representative to call and talk 2 about any problems concerns

Preferred solution: Full refund

Philana Wrf
map-marker Anaheim, California

Bought 2 Groupons by mistake to Tire Choice, please refund one.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Bought 2 Groupons by mistake to Tire Choice, please refund one.

I had trouble on your app and accidentally ordered 2 oil change- the expiration is June 2025- please refund my 80.00.

Donna Bennett

714-560-****

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User's recommendation: Refund the duplicate order at Tire Choice auto service center

Carroll S Vtr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund

Groupon - Refund

Unable to use Groupon purchase as a guest for Valvoline oil change. Could not retrieve barcode to be scanned at Valvoline after purchasing the Groupon coupon, and it looks to be already expired at the time of purchase.

View full review
Loss:
$65
Pros:
  • Save money
Cons:
  • Not being able to speak with live agent

Preferred solution: Full refund

User's recommendation: Never purchase anything from Groupon as a guest they make it impossible for you to get a refund

About

Related Companies

Groupon UK, Groupon Belgium

Summary

Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon reviews and complaints

Groupon is ranked 144 out of 457 in Gift Cards, Rewards and Cashbacks category

Area Served

USA, Worldwide, Canada, Australia, UK, Asia

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