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Groupon

www.groupon.com
What is your customer experience with Groupon?

Groupon Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Groupon has 1.5 star rating based on 11317 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Groupon to a friend or colleague.

  • Rating Distribution
  • Pros: Good deals, Good prices, Great deals.
    Cons: No customer service, Poor customer service, Customer service.

View full overview ›

Media from reviews

Groupon - Didn’t get email or virtual card info but I paid for it
I need help with a Groupon that I bought.Groupon - Fake product I receivedGroupon - Fake product I received - Image 2Groupon - Fake product I received - Image 3Groupon - Fake product I received - Image 4Groupon not accepted by merchant
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Top Groupon Reviews

Positive Review

"Vouchers"

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I need more help with my vouchers to refund. Please give me help; I need my money back. I called and texted, but the consumer never replied to me. I canceled...

Critical Review

"I was charged 59.99 for oil change I didn’t order"

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I was charged for a Valvoline oil change I didnt order. I havent bought anything from Groupon since 2023. I deleted their app from my phone in 2023 but...

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Anonymous
map-marker Louisville, Kentucky

I was charged 59.99 for oil change I didn’t order

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I was charged for a Valvoline oil change I didnt order. I havent bought anything from Groupon since 2023.

I deleted their app from my phone in 2023 but received an email saying my Groupon was ready to be used for $59.99. I had to contact my bank to dispute it and also had to get a new debit cardAngry

View full review

User's recommendation: Watch your banking status for charges you didn’t make

Larry B Pwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

COMPLAINT

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Groupon - COMPLAINT
Updated by user Apr 23, 2025

They’re unbelievably incompetent.

Original review Apr 18, 2025

I purchased MicroSoft OFFICE Professional 2024 less than 2 hours ago via Groupon. All I received was an Order Number and the word Purchased from them!

No instructions for download or anything. I have tried to get help via their website but thats a joke. Each time I try to get in, they say my password is invalid.

Then when I try to change it, they CLAIM to send a link, but as soon (within 2 minutes) as I set a new password, I get the message LINK HAS EXPIRED. This is horrible!

View full review
Loss:
$35
Cons:
  • No live customer service
  • Website is virtually worthless

Preferred solution: Full refund

User's recommendation: STEER CLEAR OF GROUPON!!

1 comment
Guest

I cant seem to get in contact with a live person to get a full refund?? Why is this????

I'd like my HARD EARNED MONEY BACK!!! PLEASE, MY MONEY BACK!!!!!!!!

Oakli-Jill P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't get my my full order

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Groupon - Didn't get my my full order
Original review updated Apr 09, 2025

I've contacted 3 times and received no response back. I ordered a shampoo set, order number 1000-14****-350767, and only got the conditioner, no shampoo.

I finally did get a hold of Groupon through Instagram, and they sent my issue to their third-party merchant. When I checked back 2 days later, Groupon stated the merchant emailed me. I haven't seen the email, and it said I picked the option of just the conditioner. That is absolutely false.

First, there are many complaints from customers not receiving the full set, and also, why would I scroll down the list to pick just conditioner and pay full price on Groupon? What's the point? I sent Groupon a screenshot of my receipt from the order, and it clearly states shampoo and conditioner set. Nowhere does it say 33oz conditioner.

Anyway, Groupon says they cannot do anything about this, and evidently, they do not vet their third-party merchants for scams. Never again will I buy from them.

View full review
Loss:
$33
Pros:
  • Supposed to have deals
Cons:
  • Use 3rd party merchants not accredited bbb businesses

Preferred solution: Shampoo that's included in my set. I received the conditioner

User's recommendation: Do not use Groupon

Wynetta Tlk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product does not work and merchant has refused to process a refund

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Groupon - Product does not work and merchant has refused to process a refund

I recently purchased a Microsoft Office product and received a product key that unfortunately did not work. I submitted a refund request, but instead of processing the refund, the merchant sent me three separate replacement product keys, none of which are valid.

This experience has been deeply frustrating, and it raises concerns about the integrity of sellers on your platform. It appears that the current system may be enabling questionable merchants to take advantage of customers. I kindly ask that this matter be reviewed urgently and that a full refund be issued as soon as possible.

I would also appreciate it if steps could be taken to investigate this merchant to prevent similar issues for other customers. Thank you for your attention to this matter.

View full review

Preferred solution: Full refund

Blanca V Fxu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Groupon not accepted by merchant

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Groupon not accepted by merchant

Groupon responded that the merchant was accepting the voucher, but no, they did not. I wrote back and asked for my original request for a refund or Groupon bucks, but they have not responded.

It has been several days. I noted the expiration date.

View full review
Loss:
$14
Pros:
  • Good deals
Cons:
  • Hard to reach customer service

Preferred solution: Full refund

Mary D Qai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No live support representative

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Groupon - No live support representative

I ordered a voucher for $85. I've contacted your company 3 times now.

I would appreciate an email that Groupon is working on my refund and when I should receive it.

The purchase was for flowers from Bloom. I know it says $64, but I paid $85.

View full review
Loss:
$85
Pros:
  • Reasonable price
Cons:
  • No live person to talk to

Preferred solution: Full refund

User's recommendation: Get a live person

Shanzelle S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Love your dead

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Groupon - Love your dead

Your company had a SeaWorld San Antonio $40 any day ticket. I am looking forward to that deal again before May 1st.

Please, can you take this concern of mine into consideration? Thank you very much, and have an amazing Easter weekend.

View full review
Pros:
  • Awesome company
Cons:
  • None at the moment

Preferred solution: $40 SeaWorld San Antonio deal

User's recommendation: Amazing company to work with for all your vacation needs

Resolved
Linda S Jer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Groupon voucher not honoured by merchant

Groupon voucher not honoured by merchant
Contains 1 confidential file for company representatives
Updated by user Feb 16, 2025

Company fixed the issue and I have been provided with apology. The retailer eventually honoured my Groupon after much back and forth - should never have been denied in the first place by the retailer

Updated by user Feb 03, 2025

Zero customer service - impossible to speak to anyone over the phone

Original review Feb 01, 2025

I have a voucher for a promotion that is no longer being offered - the voucher states that the face value never expires. I called the venue for a different service, a dinner reservation, and they said they would honour the voucher with no problem.

I made the dinner reservation and upon paying, they would not honour my voucher.

I am sending a copy to you. I paid full price for the meal and I would like a refund for the value of $90 from Groupon.

View full review
Loss:
$90

Preferred solution: Full refund

Imani W Vji

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Transaction issue

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Groupon - Transaction issue
Contains 2 confidential files for company representatives
Original review updated Feb 11, 2025

On February 3 2025 I purchased tickets for Area 53 in the amount of 78.00 I never received a email for confirmation however I went to Area 53 on February 8 and had to repurchase the tickets for a higher price.I would like my money back.My bank does show that the money was taken out .The order number is 1000-14****-762265 .I wasn't able to use those tickets.

View full review
Loss:
$78

Preferred solution: Full refund

Isaac G Iox

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No lanes available even after waiting

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Groupon - No lanes available even after waiting

Was told only an hour wait. Turned into longer with no estimate to how much longer. Would like my money back.

Redemption code

6108****

Groupon

VS-2T4J-KV2R-W72S-G6RK

Original price

$88.00

Groupon price

$55.00

Amount paid

$55.00

Expires

August 14, 2025

View full review
Loss:
$44

Preferred solution: Full refund

Cedrick G Mfp

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Verified Reviewer

Refund process

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Groupon - Refund process
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The refund process is horrible. They do not have anyone with whom you can speak live.

The assistant seems to be extremely similar to AI. I had a death in my army family and being the veteran that I am, I had to drop everything and rush to assist upon leaving prior. I booked two hotel rooms in Round Rock, Texas. I had to cancel those rooms as I started to deal with a near-death situation.

I canceled the rooms within 5 to 10 minutes of booking them. It has been down to 15 days of arguments; I have not been reimbursed money nor given a voucher to supplement the loss of the wages used. The total disregard and lack of respect, not only for the dead but a deceased veteran of the United States Army who served us dearly, seems to be all for nothing knowing that they have my money. They even have the audacity to tell me I was forwarded a penalty for the cancellation.

Be mindful when using this group; make sure it's exactly what you need. Ensure that there is some type of redemption or retribution for any discrepancies you may encounter because this is not the only one on Valentine's Day. My wife and I sat out and waited for our ride to a vineyard only to receive an email with a cancellation because the driver was sick.

Way to be professional, Groupon. You're just great at being ***

View full review
Loss:
$275
Pros:
  • Combined activities
Cons:
  • Confusion displacement no direct contact

Preferred solution: Full refund

User's recommendation: My recommendation is make sure this is your last result

Francesca T Wzs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I tried to use my voucher the Marchant refused to honor one of the terms so refused my voucher told me to get a refund. I couldn't reach them on the plane. They referred me to their website. I went

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Groupon - I tried to use my voucher the Marchant refused to honor one of the terms so...

Groupon has not responded to my request for a refund since the merchant told me to call Groupon and ask for a refund. Groupon should refund my money since they are not reachable.

View full review

User's recommendation: They need to go back to where customers could call them when they has issues with merchants.

William S Gas

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Waiting on refund

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Groupon - Waiting on refund

I have been scammed, never refunded my $117 from a Groupon I canceled on the 6th of April, and I'm going to venture other avenues to get my money back because this is a disgrace.

View full review
Loss:
$117
Cons:
  • I have been scammed

Preferred solution: Full refund

User's recommendation: Do not use groupon

Resolved
Annie D Wny

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Misleading advertisement and fraud, full refund request

Groupon - Misleading advertisement and fraud, full refund request
Groupon - Misleading advertisement and fraud, full refund request - Image 2
Groupon - Misleading advertisement and fraud, full refund request - Image 3
Groupon - Misleading advertisement and fraud, full refund request - Image 4
Groupon - Misleading advertisement and fraud, full refund request - Image 5

Hi there,

I need a full refund for these two vouchers that I bought. The advertisement was misleading and fraudulent. It clearly stated that the voucher would never expire and only the promotional value would. However, when I was ready to redeem the voucher, the manager at Lumi Spa told me it had expired, which doesn't make any sense to me. I even messaged them directly on Instagram to ask whether the voucher would expire and they said it would never (I have proof of these conversations, but I don't know how to send them to you as there isn't an option to attach documents. If you could provide an email address, I can send them to you right away).

I also contacted them again to request the voucher be redeemed and offered to pay the difference since the promotion had expired, which I understood. They ignored my messages and did not reply. I'm reaching out to you for further help. I need a full refund back to my credit card immediately. Otherwise, I will file a dispute with the credit card department to report this further. It's misleading and fraudulent. Thanks, and I'm looking forward to your help and support. I'm currently very frustrated and disappointed.

View full review
Loss:
$250

Preferred solution: Full refund

Laura O Dqo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tulsa, Oklahoma

Fraudulent offer!!

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Groupon - Fraudulent offer!!

You purposely have set your communications where a customer cannot contact you, or CORPORATE!! I sold tech software to Fortune companies across the country.

Contacting BBB and FCC if you do not respond within 24 hours.

JUST, PLEASE CALL ME to cancel/credit a voucher I purchased that has not been offered for a year, according to merchant. I have documentation.

So tired of dealing with this.

Laura OLeary. 678-438-****.

View full review

User's recommendation: DO NOT EVER BUY FROM GROUPON!! They are a dying company grasping for every dollar they can get. Reason why you can’t contact them. Think about it!!!

Debbie C Oui

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I need to get to my account with numerous Groupons paid for

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Contains 1 confidential file for company representatives
Updated by user Dec 24, 2024

I don’t want to rate Groupon because I have Nothing good to say

Original review Dec 24, 2024
Ive been told through the Better Business Bureau to try to get a resolution which is accessing my account with previous email address of: debcarter15@***.com. OR
Debcarter15@***.com but I cant get anyone to communicate with me directly.

They can call and leave a message if Im unable to get to the phone in time. I will certainly call them back. Im extremely upset about this. A lot of money has been spent on canvases (I have 50 in my house) and have bought around 20 for others.

Im sending pictures of some of canvases I bought and display in my home. I also sent a copy of the last purchase I made. I have been a loyal customer for years and had to take a break because I couldnt afford to ship the Groupons I purchased for more canvases.

Needless to say, I have a lot of Groupons they wont let me get to. Angry
View full review
Loss:
$2500
Pros:
  • You can get good deals
Cons:
  • Messages say no customer service and no reply

Preferred solution: My account with the Groupon I have and purchased many Groupons which also allows a discount on more canvases. I have no idea how much money or how many Groupons they are keeping from me but it is numerous and I’m losing patience with them

User's recommendation: Watch your account closely. I’ve got a lot of money spent and they have been impossible to contact to remedy my situation

About

Related Companies

Groupon UK, Groupon Belgium

Summary

Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon reviews and complaints

Groupon is ranked 143 out of 441 in Gift Cards, Rewards and Cashbacks category

Area Served

USA, Worldwide, Canada, Australia, UK, Asia

Payment Methods

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