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It has been very frustrating trying to login to my account with Groupon. I cannot even locate a telephone number to call. They tell me that if I need customer support, I have to sign-in. I cannot get my sign -in to go through. Yo all have made this very difficult to...
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13 comments
Anonymous
#1726233

Would love to purchase something but it keeps saying something is wrong. It won't let me sign in and so I made a new password and it still doesn't work. Very frustrating!!!!

Review
#1039416 Review #1039416 is a subjective opinion of poster.
Reason of review
Poor customer service

Groupon - Ripped off by A SPA treatment

1.0
Details
My son bought a groupon for Garden Gate Message in Portland, OR. In July I called for an appointment. It expires Sept 7th, the online booking starts September 10th after it expires. I called the number every day for 2 weeks and they NEVER returned my calls and I was even pleasant. They don't deserve to be in business....
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Review
#1615293 Review #1615293 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$39
Preferred solution
Full refund

I got rip off by groupon.

1.0
Details
Groupon ,the online business from hell,the minute they get on to a customer credit card account,they will draw every penny you have on your account.
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Review
#1615119 Review #1615119 is a subjective opinion of poster.
Pros
  • Nice advertising
Cons
  • Customer service and that they ignore emails
  • Rip off customer credit card account
  • No honor to me for there mistake
Reason of review
Problems with payment
Loss
$118
Preferred solution
Full refund

Cant log in groupon to redeem voucher for days

1.2
Details
Its been days and none of us can log in. Kept trying to change the password but than it shows opsss something went wron try again in few minutes.its been days.i have an appointment and i cant redeem the voucher. Im very angry and embarrassed . Like its not enough that they hate us being groupon costumers
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Review
#1608706 Review #1608706 is a subjective opinion of poster.

Groupon - Charged for item I viewed but didn't agree to buy

1.4
Details
I was just charged for an item I never agreed to purchase. I wouldn't be angry but this is the second time in a week that it happened. The 1st time I tried to reach customer service was on Saturday. I got a message stating customer service was closed, call back Monday. I called Monday and was told customer service was only available on line. This time I tried to live chat, I got a message that there was no one available for live chat. I've tried 3 times to cancel the item I was charged for, I'm still not sure it worked. I did purchase something on Friday, before that its been since before Christmas last year, I had no problem at that time.
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Review
#1607555 Review #1607555 is a subjective opinion of poster.

Groupons is a total scan

1.0
Details
Purchased a flying lesson for my daughter. She was sooo excited but her birthday is during the winter so she wanted to wait until warmer weather to redeem it. Tried to redeem today (July) and discovered that the company website is unavailable and the phone number is disconnected. Went onto my groupon account and saw that at some point they "refunded" my money. Checked with my bank checking from my date of purchase through today's date and there was never a refund to my account. Checked my emails and there was never was never an email stating that this was cancelled. Now I'm out $100 and my daughter is out a gift.
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Review
#1605462 Review #1605462 is a subjective opinion of poster.
Cons
  • Unscrupulous
Reason of review
Item cancelled without notification and supposedly refunded but bank says never refunded
Loss
$99
Preferred solution
Full refund
Tags
  • Groupon fraud
  • Groupon Poor Customer Service

Groupon - Non existent customer service

Groupon charged me for THREE JARS of advanced neck cream when I was attempting to buy One. My PayPal wasn't loading up. Then groupon went ahead and used a Visa account of mine! Now I cannot write to Groupon since there is no email for them, there is no phone number and I have no way of accessing my personal info to remove the visa card they have for me on file. They're disgusting.
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Review
#1601717 Review #1601717 is a subjective opinion of poster.
Reason of review
Problems with payment

Groupon - Horrible customer service

1.1
Details
The program itself messed up my purchase and then when I contacted customer service to correct it, they simply said "too bad, can't help you" I've never seen such poor online support. I could understand if I had done something that violated conditions, but I didn't. Groupon has so little companies that offer deals on their site, they can't afford to be losing the few customers that are left.
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Review
#1596323 Review #1596323 is a subjective opinion of poster.
Pros
  • Rare good deal
Cons
  • Customer service horrible
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Groupon Poor Customer Service

What is wrong with Groupon!!

1.4
Details
July 14, 2019. I am trying to buy an unlimited boxing at 5 Star Fitness in Stoney Creek. They had a GREAT deal happening for one day and the damn Groupon website is down. At first, it wasn't. It allowed me to update my debit card info then shut down!! I am EXTREMELY frustrated and pissed off. Fix your site so people can log in.
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Review
#1588622 Review #1588622 is a subjective opinion of poster.

Groupon - I have not received my full orders

I ordered a iPhone case and I had not received it yet
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Review
#1583997 Review #1583997 is a subjective opinion of poster.
Reason of review
Problem with delivery
Preferred solution
Price reduction

Contact Groupon Customer Service

Mailing Address:
Groupon, Inc.
600 West Chicago Avenue
Chicago, Illinois 60654
United States
Phone:
(800) 952-5210
All Groupon Contacts
1.0
Details
The company kept my personal account debit card information on file and used it for a purchase that I didn’t authorize. I don’t like to use my bank account card to keep on file as a means of payment for companies especially when I haven’t done an extensive amount of...
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Review
#1572766 Review #1572766 is a subjective opinion of poster.
Cons
  • No honor to me for there mistake
  • Customer service does not deliver
Reason of review
Order processing issue
Loss
$50
Preferred solution
Full refund
Tags
  • groupon misrepresentation
  • Payment Processing Error