Skip to content
  • Login
Groupon

Groupon

www.groupon.com
What is your customer experience with Groupon?

Groupon Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Groupon has 1.5 star rating based on 11765 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Groupon to a friend or colleague.

  • Rating Distribution
  • Pros: Good deals, Good prices, Great deals.
    Cons: No customer service, Poor customer service, Customer service.

View full overview ›

Media from reviews

Groupon - Y'all didn't answer when I called and also you cancelled my stay and trying to...
Groupon - Didn't receive merchandiseGroupon - RefundGroupon - Issues still not resolvedGroupon - Issues still not resolved - Image 2Groupon - Issues still not resolvedGroupon - Issues still not resolved - Image 2
View all media ›

Is Groupon Legit?

Trust Score is
100 / 100

Our analysis shows that Groupon is legit, safe for consumers to access and is not a scam. www.groupon.com follows necessary security procedures to protect its users. However, since some issues have been reported, it’s always a good idea to do your own checking of Groupon reviews to learn more about other consumers' experiences.

Show more ›
Powered by APIVoid

Top Groupon Reviews

Positive Review

"Keeps cancelling my groupon"

stars-rating stars-rating stars-rating stars-rating stars-rating

Every time I purchase a Groupon with my Groupon bucks, it automatically refunds my purchase. If you can help me, I'd appreciate it.

Critical Review

"Refunds"

stars-rating stars-rating stars-rating stars-rating stars-rating

I cannot reach anyone about my refunds. I have paid and have not received my refunds as requested. Groupon makes this so difficult to get your money back, and...

Show reviews that mention
refund service money customer customer service order email card phone number
Filter review
Sort by
Rebecca P Khe

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refunds

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I cannot reach anyone about my refunds. I have paid and have not received my refunds as requested.

Groupon makes this so difficult to get your money back, and the merchants can't do anything. They end up taking your money without services.

View full review
Loss:
$300

Preferred solution: Full refund

User's recommendation: Don’t buy unless ypu are going to use it right away!!

Nicole B Hsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They advertise promo codes but don't let you use them. They hard code in a lower promo code that gives half the discount you would get with the promo code they emailed you or.sbow when you log.in. they're doing this 1. To save money 2. Hoping you'll come back and spend more money.

All you have to do to figure out how they're doing this is look at their coding on their website or in their app. There's code in there specifically to apply their SAVEMORE promo code and coding to prevent users from removing that promo and adding ones like saveinmay or welcome which are 20% savings vs 10 % so this is what I wrote to them. Oh also there is no easy way to get a human on their site. It took me 30 mins to figure out how to get a page where I could write my complaint but then they give you the option to email or chat. I first chose email but I don't think that works because I got a message to click the chat icon on the right and a message telling me volume is high so wait time is approx 90 mins. I went out came.back pasted same complaint and chose chat this time. Surprise! Same exact message. But when you look at the page for the chat icon guess what? There isn't one! So how the *** are you supposed to EVER CONTACT GROUPON WITH ISSUES. That's why I'm following this advice "

report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC).

Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)"

>

Here is the email I sent Groupon

Your app nor your website have a chat option.

>

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

>

2.

>

I have a promo code in my email that states the following

>

20% Off On Your Next Local Purchase

>

Set up your account and use your exclusive code at checkout of your first purchase

>

Code WELCOME

>

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

>

My sister is also having the same issue

>

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

>

That's a huge difference between 10% and 20%

>

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

>

>

My account I can't use may promo code bc you automatically apply savemore

>

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

>

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

>

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this

>And my. Sisters account is ava.nicole0902@***.com

View full review
Loss:
$80
Pros:
  • Deals
Cons:
  • No way to contact them
  • Unwilling to resolve issues
  • Difficult to resolve issues with

Preferred solution: Price reduction

User's recommendation: report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations. If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC).

1 comment
Guest

This is what I wrote to them Your app nor your website have a chat option. All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page.

Nowhere on your app or your website Do you have a chat future whatsoever 2. I have a promo code in my email that states the following 20% Off On Your Next Local Purchase Set up your account and use your exclusive code at checkout of your first purchase Code WELCOME But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code. My sister is also having the same issue There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off That's a huge difference between 10% and 20% So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability. You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app. What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and "report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws.

You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this And my. Sisters account is ava.nicole0902@***.com

Nicole B Hsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Zamberk, Ústí Nad Orlicí District

False and illegal practices with promo codes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

What I wrote to Groupon after it took me forever to find a way to email them. You have to have an issue with an already purchased Groupon to get to the email screen so here's what I wrote

Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page.

Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices.

They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this

And my. Sisters account is ava.nicole0902@***.com

At the end they give you option to email or chat.

I emailed the. Went back and redid the entire process and checked chat and look at the screenshot. It says click the chat icon on right side of the screen but guess what?

IT. DOESN'T EXIST!

View full review

User's recommendation: If you experience the same thing report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations. If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC). it to

Nicole B Zzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Promo codes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

1. Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

View full review
Loss:
$37
Pros:
  • Deals

Preferred solution: Price reduction

User's recommendation: Report to BBB and I filed a small claims against them which sounds extreme but I did the same thing to chewy for a false advertising and the second I filed or rather the day after I filed Chewy called me and offered me the products that they were false advertising about for free and a huge discount on three future purchases I suspect because they knew what they had done was illegal and that it could have easily turned into a class action lawsuit which after speaking to attorney I was correct

TiaRaquel W

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

My account was hacked for $630

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - My account was hacked for $630
Groupon - My account was hacked for $630 - Image 2
Groupon - My account was hacked for $630 - Image 3
Groupon - My account was hacked for $630 - Image 4
Groupon - My account was hacked for $630 - Image 5

My wife had her account hacked on Groupon. A woman named Kimberly Salters spent $629.94 on my wife's debit card.

Despite all the evidence of screenshots clearly proving it was not my wife, Katherine Baldwin, they did not credit her own money back. When she kept trying to talk to someone, she was being sent to people in India, who said the reason why was because her card was on file on Groupon.

This is downright disgusting, as most people in the world have their cards on accounts such as Amazon and Netflix, etc. She and I both have been loyal customers for years, but this has shaken us to the core, and we are determined to spread the word of how she has been treated.

View full review
Loss:
$630
Pros:
  • Account t was hacked

Preferred solution: Full refund

Jose P Api

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Refund for one order

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Refund for one order

On 7/5/25, I ordered two purchases. I tried talking to a live representative about my situation.

I need to get refunded because I purchased two orders by mistake. Radio hotel canceled one order, so I need to get refunded.

Now, what do I do next and how do I get refunded? How long is it going to take to get this money put back on my card?

View full review
Loss:
$234
Pros:
  • Live agent

Preferred solution: Full refund

User's recommendation: Talk to a live agent

sherry s Kmx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Merchant issue

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Merchant issue

I purchased a Groupon voucher on 5/8/25 for a merchant named Fantastic Massage Spa. Redemption code 6316****.

Groupon VS-FB9Y-KW7V-3L5N-1H6B expires on 11/4/25. I made an appointment for service on 5/15/25. I was told by the merchant that it couldn't be honored and that I need to cancel because they have not been receiving payment from Groupon since early April.

The merchant stated they have tried repeatedly to reach out to Groupon but get no response. Either it's not my issue; I simply want my money back from Groupon or the merchant.

View full review
Loss:
$225

Preferred solution: Full refund

User's recommendation: Don’t do it

Larry B Pwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

COMPLAINT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - COMPLAINT
Updated by user May 26, 2025

They finally provided the items that I paid for. Thank you - I believe your app made the difference!!

Updated by user Apr 23, 2025

They’re unbelievably incompetent.

Original review Apr 18, 2025

I purchased MicroSoft OFFICE Professional 2024 less than 2 hours ago via Groupon. All I received was an Order Number and the word Purchased from them!

No instructions for download or anything. I have tried to get help via their website but thats a joke. Each time I try to get in, they say my password is invalid.

Then when I try to change it, they CLAIM to send a link, but as soon (within 2 minutes) as I set a new password, I get the message LINK HAS EXPIRED. This is horrible!

View full review
Loss:
$35
Cons:
  • No live customer service
  • Website is virtually worthless

Preferred solution: Full refund

User's recommendation: STEER CLEAR OF GROUPON!!

2 comments
Samyia Jge

I agree

Guest

I cant seem to get in contact with a live person to get a full refund?? Why is this????

I'd like my HARD EARNED MONEY BACK!!! PLEASE, MY MONEY BACK!!!!!!!!

View more comments (1)
Erica W Zjr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Issues still not resolved

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Issues still not resolved
Groupon - Issues still not resolved - Image 2

On Wednesday, I bought an oil change from Groupon, and it said 'failed' on the Groupon, but they took the money out of my account, so I still had to pay out of pocket for the oil change.

View full review
Loss:
$54
Pros:
  • At this point i dont know the pros with groupon
Cons:
  • Ill never deal with them again

Preferred solution: Full refund

User's recommendation: I’ll never buy nothing from Groupon ever again.

Erica W Zjr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Baton Rouge, Louisiana

Issues still not resolved

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Issues still not resolved
Groupon - Issues still not resolved - Image 2

On Wednesday, I brought an oil change from Groupon and I still cant use it and today is Sunday. It still is it failed on the Groupon in, but it took the money out of my account and in my account is still saying like pending transaction.

View full review

User's recommendation: I will not buy nothing from Groupon ever again

Mitzi R Swo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Groupon vendor won't hinor coupon, and there's virtually no way to contact Groupon customer support

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon vendor won't hinor coupon, and there's virtually no way to contact Groupon...

I tried to schedule an appointment with a Groupon vendor. I had 10 days before it expired.

Wouldn't you know it, the vendor only has appointments available after the coupon expires, and at full price.

Also, the vendor appears to only be open 1 hour per day. Good times.

View full review
Loss:
$14718
Cons:
  • Virtually zero customer service or ways to get service

Preferred solution: Full refund

User's recommendation: 6366****

Eucharia O Nja

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Sam’s club membership

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Sam’s club membership

I got a Group on order #1000-14****-481355 and when I went to Sams club couldnt find my order to access it. Unable to figure what happened to the order and nothing was on my stuff

View full review
Loss:
$20

Preferred solution: Full refund

User's recommendation: Please don’t use this Groupon. No help is issued.

Resolved
Cyndi M Obx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Unable to access ticket

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Unable to access ticket

Unable to access my purchase of four tickets for an upcoming event. I have tried to reach out to them using live chat and by phone. I am unable to talk to anyone.

View full review
Loss:
$89

Preferred solution: Deliver product or service ordered

Kimberly B Dds

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I bought 1 ticket, charged for 4

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - I bought 1 ticket, charged for 4
Updated by user Jun 24, 2025

I wish there were a live agent to help me with something simple instead of tossing my question around to bots

Original review Jun 23, 2025

I purchased 1 ticket and was charged for four. Screen shot taken. I never verified # before it charged my credit card

View full review
Loss:
$188

Preferred solution: Full refund

Laasia Ifz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Virginia Beach, Virginia

Can’t access my vouchers

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - Can’t access my vouchers
Groupon - Can’t access my vouchers - Image 2
Updated by user Jun 08, 2025

Very disappointed, I spent over $100 on automotive services that I desperately need and Groupon has made it very clear that their goal is not great customerService. They have went out of their way go make sure no one can contact them!

Original review Jun 07, 2025

I purchased 4 deals on Groupon for automotive services and cant access any of my vouchers!! I need my vouchers or my money back asap!

View full review

User's recommendation: Don’t buy!!

Sabrina N Rjc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Never assist agents are crooked.

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Refund purchase that would not let me book. Honor your policy about giving value for expired Groupon.

View full review
Pros:
  • Price deal
Cons:
  • Customer non service terrible

Preferred solution: Full refund

User's recommendation: Don’t use

About

Related Companies

Groupon UK, Groupon Belgium

Summary

Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon reviews and complaints

Groupon is ranked 148 out of 461 in Gift Cards, Rewards and Cashbacks category

Area Served

USA, Worldwide, Canada, Australia, UK, Asia

Payment Methods

VISAMasterCardDiscoverPayPalAmerican Express

Why Trust Reviews on PissedConsumer?

  • Professional auto and live moderation
  • 100% user-generated content
  • Equal opportunity and protection
  • Zero tolerance for fake reviews
  • Verified content
  • PissedConsumer is on the Inc. 5000 list

For more information read Blog article