Groupon

On August 5th, 2024, I bought a syringe of Juvederm from a Groupon website promo, which cost me $369.00. The product provider's name is Luxe Esthetics Med Spa, remember this name.

It does not exist and it steals people's money. I tried to call for an appointment, but the number provided didn't exist; I tried at least 7 times. I contacted Groupon and reported that the business did not exist and asked for a refund; they asked me to wait for 3 days. Afterward, I got a Groupon email saying that the business was actually operating and they gave me a new phone number.

I tried the new number and again, a message said that the number was non-existent; their website address didn't exist either. Then, I contacted Groupon again, by app chat and emails, as they had discontinued customer service by phone. They, again, declined to refund me and instead, gave me another phone number which this time was answered by a woman who told me to make the appointment by text as she couldn't talk on the phone at that time; I followed her instructions. It was already September 16th, more than a month after the day I bought the Groupon, when I finally managed to communicate with this merchant.

I started texting and requested to make an appointment for Monday, September 23rd. She replied and suggested an appointment for Monday, September 23rd at 2:25 pm. I agreed to that time, and was told that to confirm the appointment I had to open my voucher and send her a photo of its number. I replied with a voucher cover photo and said I would open it after the service was carried out; she responded that the only way to secure the appointment was to open and photograph the voucher's number.

I complied, and after sending the photo, I never received a reply or appointment confirmation, despite continually requesting it by text. On September 17th, the day after, the $369.00 voucher was redeemed, thus, I was effectively robbed! Right then, I contacted Groupon and told them what happened, sending them all photos of my text messaging exchanges with the fraudulent merchant, Luxe Esthetic Med Spa (I realized its name is misspelled, now I see why it must be a fake venue), and asked them to prevent the voucher's redemption, remove the fraudulent merchant from their website, and refund my money. I was an 11-year Groupon customer, therefore, I was certain they would undo the theft I just suffered, especially because it would tarnish the reputation of their website.

Instead, I was astounded when asked to wait for 24 hours until an email would be sent to me with their resolution. Their resolution of what? I provided all proof that my voucher was stolen.

Groupon responded to me 2 days later, telling me that the voucher was redeemed on September 17th (duh! That's the theft I reported) and the case, which was completely dismissed, was closed!

I attempted to contact the fraudulent venue and Groupon at least 20 times since and tragically had to admit defeat and accept the fact that they, both Groupon and this Luxe Esthetic Med Spa, whoever they are, stole $369.00 from me, and Groupon legitimized the theft.

Groupon is the main villain in this unfortunate story, as I only bought the voucher because Groupon offered their bogus promotion. The worst part is that the merchant is still showing on Groupon, under a different address, still using the same name and promotions, but now, instead of Dallas, TX, the featured address is in Atlanta, TX.

Beware of Luxe Esthetics Med Spa and especially of Groupon. They are deceiving people!

I have reached out to Groupon multiple times, well before my three days of purchase according to the policy, expired. Despite this, no one even attempted to get back to me to help with my concerns.

If you purchase, make sure that you go through the app or the website within the three days, or they will be completely non-responsive. Recently, I purchased a Groupon deal for a hair service of balayage through Capelli Salon on November 8th. I wasn't able to use this Groupon because it did not fall within the parameters of what the service provided. It was a color correction instead of a balayage service and I reached out to you guys multiple times to try to either get refunded or trade for a different Groupon.

I would be more than willing to put it towards another service, but unfortunately, I have been unable to reach you guys. No one answers the phone or responds to the requests. It's really frustrating.

I'm a loyal customer and I can't get answers or a refund for my purchase, when I only plan on using it again towards another purchase through Groupon. Is this the way you treat your regular, loyal, paying customers?