Groupon

I've contacted 3 times and received no response back. I ordered a shampoo set, order number 1000-14****-350767, and only got the conditioner, no shampoo.

I finally did get a hold of Groupon through Instagram, and they sent my issue to their third-party merchant. When I checked back 2 days later, Groupon stated the merchant emailed me. I haven't seen the email, and it said I picked the option of just the conditioner. That is absolutely false.

First, there are many complaints from customers not receiving the full set, and also, why would I scroll down the list to pick just conditioner and pay full price on Groupon? What's the point? I sent Groupon a screenshot of my receipt from the order, and it clearly states shampoo and conditioner set. Nowhere does it say 33oz conditioner.

Anyway, Groupon says they cannot do anything about this, and evidently, they do not vet their third-party merchants for scams. Never again will I buy from them.

I recently purchased a Microsoft Office product and received a product key that unfortunately did not work. I submitted a refund request, but instead of processing the refund, the merchant sent me three separate replacement product keys, none of which are valid.

This experience has been deeply frustrating, and it raises concerns about the integrity of sellers on your platform. It appears that the current system may be enabling questionable merchants to take advantage of customers. I kindly ask that this matter be reviewed urgently and that a full refund be issued as soon as possible.

I would also appreciate it if steps could be taken to investigate this merchant to prevent similar issues for other customers. Thank you for your attention to this matter.

The refund process is horrible. They do not have anyone with whom you can speak live.

The assistant seems to be extremely similar to AI. I had a death in my army family and being the veteran that I am, I had to drop everything and rush to assist upon leaving prior. I booked two hotel rooms in Round Rock, Texas. I had to cancel those rooms as I started to deal with a near-death situation.

I canceled the rooms within 5 to 10 minutes of booking them. It has been down to 15 days of arguments; I have not been reimbursed money nor given a voucher to supplement the loss of the wages used. The total disregard and lack of respect, not only for the dead but a deceased veteran of the United States Army who served us dearly, seems to be all for nothing knowing that they have my money. They even have the audacity to tell me I was forwarded a penalty for the cancellation.

Be mindful when using this group; make sure it's exactly what you need. Ensure that there is some type of redemption or retribution for any discrepancies you may encounter because this is not the only one on Valentine's Day. My wife and I sat out and waited for our ride to a vineyard only to receive an email with a cancellation because the driver was sick.

Way to be professional, Groupon. You're just great at being ***

Hi there,

I need a full refund for these two vouchers that I bought. The advertisement was misleading and fraudulent. It clearly stated that the voucher would never expire and only the promotional value would. However, when I was ready to redeem the voucher, the manager at Lumi Spa told me it had expired, which doesn't make any sense to me. I even messaged them directly on Instagram to ask whether the voucher would expire and they said it would never (I have proof of these conversations, but I don't know how to send them to you as there isn't an option to attach documents. If you could provide an email address, I can send them to you right away).

I also contacted them again to request the voucher be redeemed and offered to pay the difference since the promotion had expired, which I understood. They ignored my messages and did not reply. I'm reaching out to you for further help. I need a full refund back to my credit card immediately. Otherwise, I will file a dispute with the credit card department to report this further. It's misleading and fraudulent. Thanks, and I'm looking forward to your help and support. I'm currently very frustrated and disappointed.

Ive been told through the Better Business Bureau to try to get a resolution which is accessing my account with previous email address of: debcarter15@***.com. OR
Debcarter15@***.com but I cant get anyone to communicate with me directly.

They can call and leave a message if Im unable to get to the phone in time. I will certainly call them back. Im extremely upset about this. A lot of money has been spent on canvases (I have 50 in my house) and have bought around 20 for others.

Im sending pictures of some of canvases I bought and display in my home. I also sent a copy of the last purchase I made. I have been a loyal customer for years and had to take a break because I couldnt afford to ship the Groupons I purchased for more canvases.

Needless to say, I have a lot of Groupons they wont let me get to.