Groupon Reviews and Complaints
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Most Helpful
Groupon - Scammed
On 9-20-18 I purchased a groupon from L'Ecole Culinaire L'Ecole Culinaire - Memphis Order#1052966793 Two weeks later I tried to use it and they were out of business. Groupon refused to refund me wow! The way their customer support system is set up you can't talk to a live person either. Now I have been scammed and can't reach a live person to speak to about the matter. Groupon has a to big to fail attitude and should gladly refund customers make purchases when businesses close their doors. Or at least give me an opportunity to be heard. They are now trying to force me to buy another service or product through them and I just want a refund for my original purchase and do not want to be bullied into making another groupon purchase.
Review
Product
Pros
- Discounts
Cons
- Make sure the business will still be open tomorrow
- Company should be equitable in solving issues
- Groupon should be easier to contact when issues occurr
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
Full refund
I got an email saying my account has some problem; so reset password. Nothing works. I have a groupn pending and unable to access. There is not customer support here. Stupid.
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Review
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
Groupon sent me an email with a $10 off code. The link took me to Groupon.com and I tried to order something. It told me that code did not apply to that product. So, on the last day of the $10 code, I ordered a product that came up when I clicked on the $10 code. I...
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Review
Service
Pros
- Have some good deals
Cons
- It is impossible to get to customer service
Reason of review
Order processing issue
Loss
$10
Preferred solution
Price reduction
Tags
I purchased a refurbished MacBook from Groupon and what I received was a laptop that had NOT been refurbished and had security software and locks on it belonging to a school district in Illinois. Groupon told me they would deposit $53 Groupon Bucks in my account and I...
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Review
Product
Cons
- Sent me laptop that is likely stolen
- Censored my warnings to other consumers
- Stole my federal student aid
Reason of review
Fraudulent advertising, product not as described, uncooperative customer service, censorship of my right to warn others of my experience
Loss
$500
Preferred solution
written apologies from all customer service people involved, donation to educational scholarship fund for underprivileged youth, donation of 10 laptops to a school of choice, overnight me a functioning laptop, public apology & admit of censorship on FB
Tags
Groupon - Ripped off by A SPA treatment
My son bought a groupon for Garden Gate Message in Portland, OR. In July I called for an appointment. It expires Sept 7th, the online booking starts September 10th after it expires. I called the number every day for 2 weeks and they NEVER returned my calls and I was even pleasant. They don't deserve to be in business....
Review
Reason of review
Poor customer service
Loss
$39
Preferred solution
Full refund
I got rip off by groupon.
Groupon ,the online business from hell,the minute they get on to a customer credit card account,they will draw every penny you have on your account.
Review
Service
Pros
- Nice advertising
Cons
- Customer service and that they ignore emails
- No honor to me for there mistake
- Rip off customer credit card account
Reason of review
Problems with payment
Loss
$118
Preferred solution
Full refund
Cant log in groupon to redeem voucher for days
Its been days and none of us can log in. Kept trying to change the password but than it shows opsss something went wron try again in few minutes.its been days.i have an appointment and i cant redeem the voucher. Im very angry and embarrassed . Like its not enough that they hate us being groupon costumers
Review
Groupon in Syracuse, New York - Charged for item I viewed but didn't agree to buy
I was just charged for an item I never agreed to purchase. I wouldn't be angry but this is the second time in a week that it happened. The 1st time I tried to reach customer service was on Saturday. I got a message stating customer service was closed, call back Monday. I called Monday and was told customer service was only available on line. This time I tried to live chat, I got a message that there was no one available for live chat. I've tried 3 times to cancel the item I was charged for, I'm still not sure it worked. I did purchase something on Friday, before that its been since before Christmas last year, I had no problem at that time.
Review
Groupons is a total scan
Purchased a flying lesson for my daughter. She was sooo excited but her birthday is during the winter so she wanted to wait until warmer weather to redeem it. Tried to redeem today (July) and discovered that the company website is unavailable and the phone number is disconnected. Went onto my groupon account and saw that at some point they "refunded" my money. Checked with my bank checking from my date of purchase through today's date and there was never a refund to my account. Checked my emails and there was never was never an email stating that this was cancelled. Now I'm out $100 and my daughter is out a gift.
Review
Cons
- Unscrupulous
Reason of review
Item cancelled without notification and supposedly refunded but bank says never refunded
Loss
$99
Preferred solution
Full refund
Tags
Groupon in Los Angeles, California - Non existent customer service
Groupon charged me for THREE JARS of advanced neck cream when I was attempting to buy One. My PayPal wasn't loading up. Then groupon went ahead and used a Visa account of mine! Now I cannot write to Groupon since there is no email for them, there is no phone number and I have no way of accessing my personal info to remove the visa card they have for me on file. They're disgusting.
Review
Service
Reason of review
Problems with payment
Groupon - Horrible customer service
The program itself messed up my purchase and then when I contacted customer service to correct it, they simply said "too bad, can't help you" I've never seen such poor online support. I could understand if I had done something that violated conditions, but I didn't. Groupon has so little companies that offer deals on their site, they can't afford to be losing the few customers that are left.
Review
Service
Pros
- Rare good deal
Cons
- Customer service horrible
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
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Who did you get the email from? Groupon or someone claiming to be them. If you followed a link in the email and then reset your password, etc., then your account has been hacked.