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Groupon - Scammed

1.4
Details
Groupon - Scammed
Groupon - Scammed
On 9-20-18 I purchased a groupon from L'Ecole Culinaire L'Ecole Culinaire - Memphis Order#1052966793 Two weeks later I tried to use it and they were out of business. Groupon refused to refund me wow! The way their customer support system is set up you can't talk to a live person either. Now I have been scammed and can't reach a live person to speak to about the matter. Groupon has a to big to fail attitude and should gladly refund customers make purchases when businesses close their doors. Or at least give me an opportunity to be heard. They are now trying to force me to buy another service or product through them and I just want a refund for my original purchase and do not want to be bullied into making another groupon purchase.
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Review
#1652860 Review #1652860 is a subjective opinion of poster.
Pros
  • Discounts
Cons
  • Make sure the business will still be open tomorrow
  • Company should be equitable in solving issues
  • Groupon should be easier to contact when issues occurr
Reason of review
Return, Exchange or Cancellation Policy
Loss
$25
Preferred solution
Full refund
1.0
Details
I got an email saying my account has some problem; so reset password. Nothing works. I have a groupn pending and unable to access. There is not customer support here. Stupid.
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2 comments
h.kitchener
#1746130

Who did you get the email from? Groupon or someone claiming to be them. If you followed a link in the email and then reset your password, etc., then your account has been hacked.

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Review
#1651034 Review #1651034 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
Groupon - Totally ignored by Customer Support when experiencing an order problem
Groupon sent me an email with a $10 off code. The link took me to Groupon.com and I tried to order something. It told me that code did not apply to that product. So, on the last day of the $10 code, I ordered a product that came up when I clicked on the $10 code. I...
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Review
#1650999 Review #1650999 is a subjective opinion of poster.
Pros
  • Have some good deals
Cons
  • It is impossible to get to customer service
Reason of review
Order processing issue
Loss
$10
Preferred solution
Price reduction
Tags
  • Groupon com
1.0
Details
Groupon - Stole my Federal Student Aid Money
I purchased a refurbished MacBook from Groupon and what I received was a laptop that had NOT been refurbished and had security software and locks on it belonging to a school district in Illinois. Groupon told me they would deposit $53 Groupon Bucks in my account and I...
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Review
#1637840 Review #1637840 is a subjective opinion of poster.
Cons
  • Sent me laptop that is likely stolen
  • Censored my warnings to other consumers
  • Stole my federal student aid
Reason of review
Fraudulent advertising, product not as described, uncooperative customer service, censorship of my right to warn others of my experience
Loss
$500
Preferred solution
written apologies from all customer service people involved, donation to educational scholarship fund for underprivileged youth, donation of 10 laptops to a school of choice, overnight me a functioning laptop, public apology & admit of censorship on FB
Tags
  • Groupon Stole My Money
  • Groupon Censorship

Groupon - Ripped off by A SPA treatment

1.0
Details
My son bought a groupon for Garden Gate Message in Portland, OR. In July I called for an appointment. It expires Sept 7th, the online booking starts September 10th after it expires. I called the number every day for 2 weeks and they NEVER returned my calls and I was even pleasant. They don't deserve to be in business....
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Review
#1615293 Review #1615293 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$39
Preferred solution
Full refund

I got rip off by groupon.

1.0
Details
Groupon ,the online business from hell,the minute they get on to a customer credit card account,they will draw every penny you have on your account.
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Review
#1615119 Review #1615119 is a subjective opinion of poster.
Pros
  • Nice advertising
Cons
  • Customer service and that they ignore emails
  • No honor to me for there mistake
  • Rip off customer credit card account
Reason of review
Problems with payment
Loss
$118
Preferred solution
Full refund

Cant log in groupon to redeem voucher for days

1.2
Details
Its been days and none of us can log in. Kept trying to change the password but than it shows opsss something went wron try again in few minutes.its been days.i have an appointment and i cant redeem the voucher. Im very angry and embarrassed . Like its not enough that they hate us being groupon costumers
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Review
#1608706 Review #1608706 is a subjective opinion of poster.

Groupon in Syracuse, New York - Charged for item I viewed but didn't agree to buy

1.4
Details
I was just charged for an item I never agreed to purchase. I wouldn't be angry but this is the second time in a week that it happened. The 1st time I tried to reach customer service was on Saturday. I got a message stating customer service was closed, call back Monday. I called Monday and was told customer service was only available on line. This time I tried to live chat, I got a message that there was no one available for live chat. I've tried 3 times to cancel the item I was charged for, I'm still not sure it worked. I did purchase something on Friday, before that its been since before Christmas last year, I had no problem at that time.
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Review
#1607555 Review #1607555 is a subjective opinion of poster.

Groupons is a total scan

1.0
Details
Purchased a flying lesson for my daughter. She was sooo excited but her birthday is during the winter so she wanted to wait until warmer weather to redeem it. Tried to redeem today (July) and discovered that the company website is unavailable and the phone number is disconnected. Went onto my groupon account and saw that at some point they "refunded" my money. Checked with my bank checking from my date of purchase through today's date and there was never a refund to my account. Checked my emails and there was never was never an email stating that this was cancelled. Now I'm out $100 and my daughter is out a gift.
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Review
#1605462 Review #1605462 is a subjective opinion of poster.
Cons
  • Unscrupulous
Reason of review
Item cancelled without notification and supposedly refunded but bank says never refunded
Loss
$99
Preferred solution
Full refund
Tags
  • Groupon fraud
  • Groupon Poor Customer Service

Groupon in Los Angeles, California - Non existent customer service

Groupon charged me for THREE JARS of advanced neck cream when I was attempting to buy One. My PayPal wasn't loading up. Then groupon went ahead and used a Visa account of mine! Now I cannot write to Groupon since there is no email for them, there is no phone number and I have no way of accessing my personal info to remove the visa card they have for me on file. They're disgusting.
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Review
#1601717 Review #1601717 is a subjective opinion of poster.
Reason of review
Problems with payment

Contact Groupon Customer Service

Mailing Address:
Groupon, Inc.
600 West Chicago Avenue
Chicago, Illinois 60654
United States
Phone:
(800) 952-5210
All Groupon Contacts

Groupon - Horrible customer service

1.1
Details
The program itself messed up my purchase and then when I contacted customer service to correct it, they simply said "too bad, can't help you" I've never seen such poor online support. I could understand if I had done something that violated conditions, but I didn't. Groupon has so little companies that offer deals on their site, they can't afford to be losing the few customers that are left.
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Review
#1596323 Review #1596323 is a subjective opinion of poster.
Pros
  • Rare good deal
Cons
  • Customer service horrible
Reason of review
Poor customer service
Preferred solution
Deliver product or service ordered
Tags
  • Groupon Poor Customer Service