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What is your customer experience with Groupon?

Groupon Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Groupon has 1.5 star rating based on 11441 customer reviews. Consumers are mostly dissatisfied.

  • 7% of users would likely recommend Groupon to a friend or colleague.

  • Rating Distribution
  • Pros: Good deals, Good prices, Great deals.
    Cons: No customer service, Poor customer service, Customer service.

View full overview ›

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Top Groupon Reviews

Positive Review

"Great Bargains"

stars-rating stars-rating stars-rating stars-rating stars-rating

I still have questions to be answered and prefer to talk to customer service by phone. I know quite some time ago this was possible. Too many things have...

Critical Review

"Not response at all"

stars-rating stars-rating stars-rating stars-rating stars-rating

I paid on February for a false eyelash service,but not received coupon offer. I tried to contact Groupon service support but no response at all. There is no...

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Anonymous
map-marker Houston, Texas

I never received my 20.00 gift card when I purchased a membership.

I never received my 20.00 gift card when I purchased a membership. I never received my 20.00 gift card when I purchased a membership.

I contacted Costco and was told to contact Groupon. I don't appreciate the false advertisement.

I never received my 20.00 gift card when I purchased a membership. I never received my 20.00 gift card when I purchased a membership. I contacted Costco and was told to contact Groupon.

I don't appreciate the false advertisement.I never received my 20.00 gift card when I purchased a membership. I never received my 20.00 gift card when I purchased a membership. I contacted Costco and was told to contact Groupon. I don't appreciate the false advertisement.

I never received my 20.00 gift card when I purchased a membership.

I never received my 20.00 gift card when I purchased a membership.

I contacted Costco and was told to contact Groupon. I don't appreciate the false advertisement.

View full review

User's recommendation: I never received my 20.00 gift card when I purchased a membership.

Nicole B Hsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraudulent practices

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

They advertise promo codes but don't let you use them. They hard code in a lower promo code that gives half the discount you would get with the promo code they emailed you or.sbow when you log.in. they're doing this 1. To save money 2. Hoping you'll come back and spend more money.

All you have to do to figure out how they're doing this is look at their coding on their website or in their app. There's code in there specifically to apply their SAVEMORE promo code and coding to prevent users from removing that promo and adding ones like saveinmay or welcome which are 20% savings vs 10 % so this is what I wrote to them. Oh also there is no easy way to get a human on their site. It took me 30 mins to figure out how to get a page where I could write my complaint but then they give you the option to email or chat. I first chose email but I don't think that works because I got a message to click the chat icon on the right and a message telling me volume is high so wait time is approx 90 mins. I went out came.back pasted same complaint and chose chat this time. Surprise! Same exact message. But when you look at the page for the chat icon guess what? There isn't one! So how the *** are you supposed to EVER CONTACT GROUPON WITH ISSUES. That's why I'm following this advice "

report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC).

Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)"

>

Here is the email I sent Groupon

Your app nor your website have a chat option.

>

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

>

2.

>

I have a promo code in my email that states the following

>

20% Off On Your Next Local Purchase

>

Set up your account and use your exclusive code at checkout of your first purchase

>

Code WELCOME

>

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

>

My sister is also having the same issue

>

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

>

That's a huge difference between 10% and 20%

>

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

>

>

My account I can't use may promo code bc you automatically apply savemore

>

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

>

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

>

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this

>And my. Sisters account is ava.nicole0902@***.com

View full review
Loss:
$80
Pros:
  • Deals
Cons:
  • Unwilling to resolve issues
  • False advertising
  • Difficult to resolve issues with

Preferred solution: Price reduction

User's recommendation: report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations. If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC).

1 comment
Guest

This is what I wrote to them Your app nor your website have a chat option. All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page.

Nowhere on your app or your website Do you have a chat future whatsoever 2. I have a promo code in my email that states the following 20% Off On Your Next Local Purchase Set up your account and use your exclusive code at checkout of your first purchase Code WELCOME But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code. My sister is also having the same issue There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off That's a huge difference between 10% and 20% So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability. You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app. What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and "report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws.

You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this And my. Sisters account is ava.nicole0902@***.com

Nicole B Hsj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Zamberk, Ústí Nad Orlicí District

False and illegal practices with promo codes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

What I wrote to Groupon after it took me forever to find a way to email them. You have to have an issue with an already purchased Groupon to get to the email screen so here's what I wrote

Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page.

Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

My account I can't use may promo code bc you automatically apply savemore

My sister can't use her welcome 20% off first purchase because again you apply the same savemore 10% coupon and if she uses that then she can't use her 20% welcome because she will have already made a purchase and it won't apply because it will no longer be her first purchase so your promo codes are a SCAM & IF not resolved after I report this to the BBB I'm filing in small claims - yes I will file in small claims because my court fees are waived since I'm on disability.

You hard coded in forcing everyone to use the SAVEMORE promo code. I looked at your coding on your website and app.

What you're doing is illegal because it's false advertising a promotion that your customers can't use and in my sisters case, if she uses your SAVEMORE she can't come back and use welcome.promocode bc welcome is only eligible for first purchase.

Clearly your goal is to get people to come back and make another purchase with their other code and that's also illegal so I'm filing in court and reporting to all the government groups that oversee manipulative sales practices like these, I'm reporting to my state attorney general, BBB and

"report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services.

Here's a more detailed breakdown:

Federal Trade Commission (FTC):

The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices.

They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov.

Consumer Financial Protection Bureau (CFPB):

The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact.

Additional Information:

The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations.

If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC)",& since Groupon is a public company investors won't like this

And my. Sisters account is ava.nicole0902@***.com

At the end they give you option to email or chat.

I emailed the. Went back and redid the entire process and checked chat and look at the screenshot. It says click the chat icon on right side of the screen but guess what?

IT. DOESN'T EXIST!

View full review

User's recommendation: If you experience the same thing report manipulative sales practices by corporations, the primary agency to contact is the Federal Trade Commission (FTC). You can also report these practices to the Consumer Financial Protection Bureau (CFPB) if the practices involve financial products or services. Here's a more detailed breakdown: Federal Trade Commission (FTC): The FTC is the nation's consumer protection agency, and it's responsible for enforcing laws that prevent unfair, deceptive, and fraudulent business practices. They can investigate and take action against companies that break these laws. You can report fraud, scams, and unfair business practices through their official reporting platform, ReportFraud.ftc.gov. Consumer Financial Protection Bureau (CFPB): The CFPB's mission is to protect consumers in financial markets from unfair, deceptive, or abusive practices. If the manipulative sales practices involve financial products or services like loans, credit cards, or investments, the CFPB may be the appropriate agency to contact. Additional Information: The FTC and CFPB also collect reports from consumers and law enforcement partners to help them identify and address potential violations. If you are concerned about potential securities fraud or market manipulation, you can also report it to the Securities and Exchange Commission (SEC). it to

Nicole B Zzy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Promo codes

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

1. Your app nor your website have a chat option.

All that's there under customer support are FAQs and if the FAQ you click on doesn't answer your question all you get to do is say if you are satisfied or not and then it shoots you back to the main FAQ page. Nowhere on your app or your website Do you have a chat future whatsoever

2.

I have a promo code in my email that states the following

20% Off On Your Next Local Purchase

Set up your account and use your exclusive code at checkout of your first purchase

Code WELCOME

But when I go to make my purchase you apply a different promo code that only gives me approximately 5% off and there's no way to remove that promo code.

My sister is also having the same issue

There's a promo code for the month of May with a 20% off but she has the same problem when she tries to purchase something you guys automatically apply to save more coupon or promo code which is only 10% off

That's a huge difference between 10% and 20%

So neither of us can use promo code welcome or may promo Code. It's automatically applying a promo savemore Code for way less of a discount than the may coupon or my welcome promo and you automatically apply it without allowing us to select it and at check out YOU DONT LET US REMOVE IT TO APPLY THE ONE WE WANT!

View full review
Loss:
$37
Pros:
  • Deals

Preferred solution: Price reduction

User's recommendation: Report to BBB and I filed a small claims against them which sounds extreme but I did the same thing to chewy for a false advertising and the second I filed or rather the day after I filed Chewy called me and offered me the products that they were false advertising about for free and a huge discount on three future purchases I suspect because they knew what they had done was illegal and that it could have easily turned into a class action lawsuit which after speaking to attorney I was correct

Larry B Pwa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

COMPLAINT

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Groupon - COMPLAINT
Updated by user Apr 23, 2025

They’re unbelievably incompetent.

Original review Apr 18, 2025

I purchased MicroSoft OFFICE Professional 2024 less than 2 hours ago via Groupon. All I received was an Order Number and the word Purchased from them!

No instructions for download or anything. I have tried to get help via their website but thats a joke. Each time I try to get in, they say my password is invalid.

Then when I try to change it, they CLAIM to send a link, but as soon (within 2 minutes) as I set a new password, I get the message LINK HAS EXPIRED. This is horrible!

View full review
Loss:
$35
Cons:
  • No live customer service
  • Website is virtually worthless

Preferred solution: Full refund

User's recommendation: STEER CLEAR OF GROUPON!!

2 comments
Samyia Jge

I agree

Guest

I cant seem to get in contact with a live person to get a full refund?? Why is this????

I'd like my HARD EARNED MONEY BACK!!! PLEASE, MY MONEY BACK!!!!!!!!

View more comments (1)
Oakli-Jill P

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn't get my my full order

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Groupon - Didn't get my my full order
Original review updated Apr 09, 2025

I've contacted 3 times and received no response back. I ordered a shampoo set, order number 1000-14****-350767, and only got the conditioner, no shampoo.

I finally did get a hold of Groupon through Instagram, and they sent my issue to their third-party merchant. When I checked back 2 days later, Groupon stated the merchant emailed me. I haven't seen the email, and it said I picked the option of just the conditioner. That is absolutely false.

First, there are many complaints from customers not receiving the full set, and also, why would I scroll down the list to pick just conditioner and pay full price on Groupon? What's the point? I sent Groupon a screenshot of my receipt from the order, and it clearly states shampoo and conditioner set. Nowhere does it say 33oz conditioner.

Anyway, Groupon says they cannot do anything about this, and evidently, they do not vet their third-party merchants for scams. Never again will I buy from them.

View full review
Loss:
$33
Pros:
  • Supposed to have deals
Cons:
  • Use 3rd party merchants not accredited bbb businesses

Preferred solution: Shampoo that's included in my set. I received the conditioner

User's recommendation: Do not use Groupon

Wynetta Tlk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Product does not work and merchant has refused to process a refund

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Groupon - Product does not work and merchant has refused to process a refund

I recently purchased a Microsoft Office product and received a product key that unfortunately did not work. I submitted a refund request, but instead of processing the refund, the merchant sent me three separate replacement product keys, none of which are valid.

This experience has been deeply frustrating, and it raises concerns about the integrity of sellers on your platform. It appears that the current system may be enabling questionable merchants to take advantage of customers. I kindly ask that this matter be reviewed urgently and that a full refund be issued as soon as possible.

I would also appreciate it if steps could be taken to investigate this merchant to prevent similar issues for other customers. Thank you for your attention to this matter.

View full review

Preferred solution: Full refund

Blanca V Fxu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Groupon not accepted by merchant

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Groupon not accepted by merchant

Groupon responded that the merchant was accepting the voucher, but no, they did not. I wrote back and asked for my original request for a refund or Groupon bucks, but they have not responded.

It has been several days. I noted the expiration date.

View full review
Loss:
$14
Pros:
  • Good deals
Cons:
  • Hard to reach customer service

Preferred solution: Full refund

Carolyn L Bva

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Didn’t get email or virtual card info but I paid for it

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Groupon - Didn’t get email or virtual card info but I paid for it

I paid for a Sam's Club $20 membership, and I don't get the information to finish; therefore, no virtual card membership, but I paid for it by Visa.

View full review
Loss:
$20
Pros:
  • Good deals
Cons:
  • Cant get a hold of anyone live

Preferred solution: Full refund

Mary D Qai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

No live support representative

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Groupon - No live support representative

I ordered a voucher for $85. I've contacted your company 3 times now.

I would appreciate an email that Groupon is working on my refund and when I should receive it.

The purchase was for flowers from Bloom. I know it says $64, but I paid $85.

View full review
Loss:
$85
Pros:
  • Reasonable price
Cons:
  • No live person to talk to

Preferred solution: Full refund

User's recommendation: Get a live person

Shanzelle S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Love your dead

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Groupon - Love your dead

Your company had a SeaWorld San Antonio $40 any day ticket. I am looking forward to that deal again before May 1st.

Please, can you take this concern of mine into consideration? Thank you very much, and have an amazing Easter weekend.

View full review
Pros:
  • Awesome company
Cons:
  • None at the moment

Preferred solution: $40 SeaWorld San Antonio deal

User's recommendation: Amazing company to work with for all your vacation needs

Resolved
Linda S Jer

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Resolved: Groupon voucher not honoured by merchant

Groupon voucher not honoured by merchant
Contains 1 confidential file for company representatives
Updated by user Feb 16, 2025

Company fixed the issue and I have been provided with apology. The retailer eventually honoured my Groupon after much back and forth - should never have been denied in the first place by the retailer

Updated by user Feb 03, 2025

Zero customer service - impossible to speak to anyone over the phone

Original review Feb 01, 2025

I have a voucher for a promotion that is no longer being offered - the voucher states that the face value never expires. I called the venue for a different service, a dinner reservation, and they said they would honour the voucher with no problem.

I made the dinner reservation and upon paying, they would not honour my voucher.

I am sending a copy to you. I paid full price for the meal and I would like a refund for the value of $90 from Groupon.

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Loss:
$90

Preferred solution: Full refund

Imani W Vji

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Transaction issue

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Groupon - Transaction issue
Contains 2 confidential files for company representatives
Original review updated Feb 11, 2025

On February 3 2025 I purchased tickets for Area 53 in the amount of 78.00 I never received a email for confirmation however I went to Area 53 on February 8 and had to repurchase the tickets for a higher price.I would like my money back.My bank does show that the money was taken out .The order number is 1000-14****-762265 .I wasn't able to use those tickets.

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Loss:
$78

Preferred solution: Full refund

Isaac G Iox

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No lanes available even after waiting

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Groupon - No lanes available even after waiting

Was told only an hour wait. Turned into longer with no estimate to how much longer. Would like my money back.

Redemption code

6108****

Groupon

VS-2T4J-KV2R-W72S-G6RK

Original price

$88.00

Groupon price

$55.00

Amount paid

$55.00

Expires

August 14, 2025

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Loss:
$44

Preferred solution: Full refund

Carnesha M

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Refund

Groupon - Refund
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Groupon - Refund - Image 3
Updated by user May 09, 2025

Groupon is giving me the run around about my refund when it wasn’t my fault and it’s getting pretty annoying at the moment

Original review May 08, 2025

I went for a helicopter ride with delta fox and no one showed up I would like to get the refund for it, they contacted you guys already and the color factory I would like to trade it for something else I was a visitor to Chicago and didn't get to do those two things its already been 2 days I don't feel like I

Should wait any longer for my refund

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Loss:
$267
Pros:
  • Prices
Cons:
  • Not being able speak directly

Preferred solution: Full refund

Cedrick G Mfp

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Verified Reviewer

Refund process

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Groupon - Refund process
Groupon - Refund process - Image 2
Groupon - Refund process - Image 3
Groupon - Refund process - Image 4

The refund process is horrible. They do not have anyone with whom you can speak live.

The assistant seems to be extremely similar to AI. I had a death in my army family and being the veteran that I am, I had to drop everything and rush to assist upon leaving prior. I booked two hotel rooms in Round Rock, Texas. I had to cancel those rooms as I started to deal with a near-death situation.

I canceled the rooms within 5 to 10 minutes of booking them. It has been down to 15 days of arguments; I have not been reimbursed money nor given a voucher to supplement the loss of the wages used. The total disregard and lack of respect, not only for the dead but a deceased veteran of the United States Army who served us dearly, seems to be all for nothing knowing that they have my money. They even have the audacity to tell me I was forwarded a penalty for the cancellation.

Be mindful when using this group; make sure it's exactly what you need. Ensure that there is some type of redemption or retribution for any discrepancies you may encounter because this is not the only one on Valentine's Day. My wife and I sat out and waited for our ride to a vineyard only to receive an email with a cancellation because the driver was sick.

Way to be professional, Groupon. You're just great at being ***

View full review
Loss:
$275
Pros:
  • Combined activities
Cons:
  • Confusion displacement no direct contact

Preferred solution: Full refund

User's recommendation: My recommendation is make sure this is your last result

About

Related Companies

Groupon UK, Groupon Belgium

Summary

Groupon is a deal-of-the-day website that was founded in November 2008 springing off The Point website. It serves more than 500 markets and 44 countries like Germany, Greece, the United Kingdom, France, the Netherlands, Belgium, Israel, Italy, Portugal, Spain etc. Groupon also owns several international operations. On a daily basis the site features a huge selection of goods and services offered by different websites and companies at the lowest prices. Users can also receive discounts which can be activated exclusively under a condition if a certain minimum quantity of participants of the program becomes interested in them. For discount reception it is necessary to purchase the coupon on a service site, to unpack it and to show to the seller.

Groupon reviews and complaints

Groupon is ranked 144 out of 449 in Gift Cards, Rewards and Cashbacks category

Area Served

USA, Worldwide, Canada, Australia, UK, Asia

Payment Methods

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