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Complaint! Refunds

1.0
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Groupon - Complaint! Refunds
Update by user Jul 14, 2021

I had yet to receive any response from groupon!! This is unprofessional and unacceptable! I want and deserve my refund!

Original review posted by user Jun 14, 2021
I purchased 3 tickets on the cruise shown below. 5 people including myself attended the cruise. Unfortunately we had the WORST TIME! I am very...
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2 comments
#2174327

I purchased a Sam’s membership from Groupon in January 2022 and I was supposed to receive a $45 gift card & a members mark pie. However, I never received either item.

I contacted them thru chat several times try to inquire about the items but was unsuccessful. I purchased the membership before through Groupon when Sams was handling it and I did receive those items.

Since you can no longer call Groupon the chat has been very difficult to get those items. I can’t use Groupon for that reason!

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Featured
ID
#2608883 Review #2608883 is a subjective opinion of poster.
Pros
  • Easy payment
Cons
  • Unreliability
  • Nonexistent customer service
  • Unprofessional
Loss
$295
Preferred solution
Full refund
Most helpful review
New Reviewer

Cannot sign in to my Groupon account.

It has been very frustrating trying to login to my account with Groupon. I cannot even locate a telephone number to call. They tell me that if I need customer support, I have to sign-in. I cannot get my sign -in to go through. Yo all have made this very difficult to...
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48 comments
#2083740

I am also struggling with the same issue both on my laptop and mobile phone, very frustrating!

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ID
#1039416 Review #1039416 is a subjective opinion of poster.
Reason of review
Poor customer service

I’m done with Groupon

I had to contact the merchant directly due to inadequate customer support from Groupon. I will NEVER order anything again from your company due to your lack of customer service, including calling issues customers have pissed off customers how immature can a company be? Good luck in the future. Signed, A Pissed Off Customer!

User's recommendation: Do not do business with this company, someone thinks it’s appropriate to call customers who have true issues regarding the company “pissed off customers”, that should tell you everything you need to know!

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ID
#4173149 Review #4173149 is a subjective opinion of poster.
Location
Gig Harbor, Washington

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Verified Reviewer

Customer service

1.0
Unresolved issue after attempting to resolve a refund claim. After eleven attempts To get a resolution I am still attempting to Get my full refund

User's recommendation: Be Leary.

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ID
#4172886 Review #4172886 is a subjective opinion of poster.
Cons
  • Lousy customer service
Loss
$58
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

I want to cancel a purchase and would like to do so on phone not with chat

1.0
I accidentally purchased twice. I do not understand my purchase and have been trying for two weeks. Can I please do this on phone as I am technically empaired.
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#4172861 Review #4172861 is a subjective opinion of poster.
Location
Parker, Colorado

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Verified Reviewer

No human contact / problem not addressed/ problem not solved

1.0