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Groupon - Customer "service" is abysmal

2.0
Details
I just spent two hours - yes 120 minutes - trying to enroll in Groupon Plus. All I got from the app were error messages that there was a "problem" in the enrollment process. Really? There is no longer a phone number to call a live person. GGGRRR!! Then, out of 2 Live Chats and 4 phone calls back, only CSR #6 made a good faith effort to help. All others basically blew me off with generic form responses that did not attempt to diagnose the problem. This shows that Groupon is unwilling to pay for competent help. SHAME on these cheap bastards who don't give a damn about the customer. I was even lectured by the incompetent CSRs for my attitude! Finally, the error was found in the Groupon computer records. This drawn-out horrible experience ruined my day.
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Review
#1505925 Review #1505925 is a subjective opinion of poster.

Groupon - Fight2fitness.net

I bought 30 health fitness classes at $20.00 twice. Great deal until you try to register for the classes you want. Then you follow their directions and try to redeem your voucher, you send an email to them requesting help on registering. Someone sends you an email, this email refers you back to the website, you try to book a class, it looks like you booked the class and then when you want to review the classes that you booked your cart is empty. I have never heard of this before. You cannot speak to a live person. And all you get is there is 4 locations to choose from but you cant register for none of them and you cannot walk-in the class. This is a shame..
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Review
#1496785 Review #1496785 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$40
Preferred solution
Deliver product or service ordered

Groupon - Modern Slavery

1.4
Details
Groupon will not accept me as a Merchant, unless I work for them for 210 days (for 10h per day) for free. As a microblading artist, I've been imposed a Merchant contract to sell 600 vouchers to Groupon customers (equivalent to 2,100 hours of work) to be paid £50 per voucher, which barely covers the costs of my business. Each voucher is equivalent to 4h of work. This was my only option if I wanted to advertise with Groupon, no chance of negotiation. Naturally, I did not sign the contract. For me this is only one more example of modern slavery. Angry
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Review
#1487808 Review #1487808 is a subjective opinion of poster.
Cons
  • Whole awful exp
Reason of review
Work Experience or Job Application
Loss
$100000
Preferred solution
Let the company propose a solution
Tags
  • Merchant
  • Groupon Complaints
  • Slavery
I have used groupon for years, but I've had enough. Trying to get ahold of a live person (or chat/email, virtually anything) is just completely impossible. The advertised number is a joke, after spending hours trying to contact someone on several occasions, I have...
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Review
#1480708 Review #1480708 is a subjective opinion of poster.
Reason of review
Poor customer service

Groupon - Can not reach custmer service

Over charge on bank acc.
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Review
#1472708 Review #1472708 is a subjective opinion of poster.
Reason of review
Problems with payment
1.0
Details
Groupon is an awfull joke , The phone number that is on internet its just a simple machine that tells you how to log in into groupon , Like i just want to speak with someone not a machine. I try to email them several times about a vouncher that i bought , Well i didnt...
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Review
#1471085 Review #1471085 is a subjective opinion of poster.
Cons
  • I hate everything
Reason of review
Problem with delivery
Loss
$69
Preferred solution
Full refund

Groupon - Bad Company

1.1
Details
Redemption code never worked. Live Chat did nothing. $20 down the drain. Contacted paypal.
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Review
#1469782 Review #1469782 is a subjective opinion of poster.

Groupon - My experience was the worst the advertisment was false the hotel was small had no window the staff was rude and kept making me call back over and over again i gave a deposit for the room which was not

my room was not what was advertised it was a 13, by 15, room with no window I did not want the room when I entered I wanted my money back but they said I cant get a refund which if you seen the room you would probably feel disrespected It was not fair that anyone would haveto be subjected to trying to have a good time I drove from Connecticut to new York and was mislead and my deposit still hasn't been returned and its been almost a week I know groupon works for some but I wasn't one of them I deserve a refund just for the false advertisement and very poor customer service and I cant not let this be its totally unfair to me the customer hopefully this issue can be resolved the shocard hotel in time square is a fake stay away
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Review
#1460232 Review #1460232 is a subjective opinion of poster.
1.0
Details
Two orders appeared on my list of orders without my consent. Because I noticed this after the 3 day cancellation period, groupon refused to remove the orders. Neither order was approved by me and groupon said it was a "pocket order" from my cell phone. If this is the...
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1 comment
Anonymous
#1637404

Same thing happened to me. They charged me for two items I never authorized... two of the same items! Then CS from India pretends to care with template IM answers. First they ...

Review
#1447491 Review #1447491 is a subjective opinion of poster.
Reason of review
Order processing issue
3.0
Details
My vouchers just pile up unused because my family convinces me that some services I sign up & pay for are unnccessary or harmful. Today I faced adding up all my unused vouchers & then contacting a chat customer service chat person about my problem. Admittedly, some...
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1 comment
SaneJellyfish867
#1632812

Hi-- I had the problem with groupon about expired vouchers. I recontacted groupon just now. I got a different representative, Ranjith, & she listened carefully & resolved ever...

Review
#1447142 Review #1447142 is a subjective opinion of poster.
Pros
  • Initial discount price for a service or product
Cons
  • Deny me trade credit for purchased vouchers i never used
Reason of review
Return, Exchange or Cancellation Policy
Loss
$250
Preferred solution
To credit funds I've spent toward future groupon services
Tags
  • Groupon Credit Vouchers