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Groupon - Horrible customer service & their policies
I bought a six pack of AQS boxers. They arrived a month later when they should have arrived within 5-7 business days. When they did arrive they had black permanent marker written directly on them describing the pack I bought which was pack 3. Only two pairs from six...
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1.6
#1226594
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Groupon - Has sent me the wrong item

Groupon has sent me the wrong item a couple times now and I don’t get the item I purchased they tell me I need to ship the wrong item back and they will give me a Groupon credit. I think they run out of the items and just send you garbage cheaper than what you purchase. This has happened too many times to be a coincidence.
#1220382
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I purchased a groupon for a local experience. The direction stated to view my voucher in order to receive my code, then go to the companies website to book my appointment. I did exactly what I was supposed to do to redeem my voucher, well the event was completely...
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1.0
#1207999
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I pulled up directions to Mel Fisher's Museum in Sebastian Florida and saw a Groupon ad. It said I would save from $28 normally to $15 tickets so I bought four. When I got to the museum they said their tickets are always $5 and didn't know anything about this Groupon...
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1.0
#1203009
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Groupon - Total waste of time and money

They sold me tickets to field museum on a free day (for IL residents, we are). They took $109 of our hard earned money on Groupon and with an "all sales final" enforcement. They knew those days would be free and it would be madness there. I called Viator and they gave me 2 numbers to call and then told me to contact Groupon. Horrible companies and nothing but horrible customer service.
1.0
Details
Customer service
#1196955
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I've been doing circles with them for almost a month. They owe me $31 and they said they refunded a card and a checking account. This card is expired for over a year and the checking account closed a year ago when I switched banks. I had uploaded new info to Groupon,...
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1.0
I didn't like
  • Do not do their job correctly
#1195130
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Groupon - Can't find "print" for the voucher

Bought voucher but can't find print.
1.0
Details
Customer service
#1192511
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I ordered 5 Thermanap Self Warming Pet Mats. I only received 4 Thermanap Self Warming Pet Mats. All items were sent separately... However the tracking information on all five Thermanap Self Warming Pet Mats are the same... Same tracking number listed on Groupons site.....
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1.0
I didn't like
  • Customer service
#1189863
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Groupon Has Bad Business Practices

It clearly states on line that Groupon bucks do not expire. As a courtesy bucks were deposited into my account. When I went to use them at a later date I was told they expire in 180 days! This is a clear discrepancy. When I called I was transferred twice to an office in Columbia. There was a language barrier. I did not get anywhere with speaking to customer service.
1.0
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Customer service
Product or Service Quality
Staff
Value for money
Website
#1189099
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Worst customer service I have EVER experienced. I purchased two groupons for a show in Las Vegas and it was the wrong show. We asked to cancel the groupon within the same day as the purchase and Groupon never responded. Email after email, call after call. No help at...
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1.0
#1185034
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