Not resolved
Customer service
Product or Service Quality
Value for money

I purchased a cleaning service coupon (with Totally Awesome Maids) on 3/25/2017 and paid $115. Groupon has 3 day cancellation period.

I tried several ways to contact the merchant -left voice mails and emails but they did not contact me untill 3/31. The merchant then told me that they were fully booked for the next 3 weeks and therefore could not provide the services. I could not wait that long so I asked Groupon to cancel and provide a refund.

They are refusing. Surely if there is a 3-day cancellation period, then the merchant should be required to make contact me buyer within that period to discuss the service to be provided.

Product or Service Mentioned: Groupon Coupon.

Reason of review: Problem with delivery.

Monetary Loss: $115.

Preferred solution: Full refund.

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